DIRECTV FAQ

1. When can I order the DIRECTV BlizzCon 2009 Pay Per View event? Do I need to order before July 31?

• Current DIRECTV subscribers can order between August 9, 2009 and 9 p.m. EST August 22, 2009. Non-DIRECTV customers interested in subscribing to DIRECTV for this Pay Per View event through our special BlizzCon promotion will receive the Pay Per View event for free if they order by July 31 and have service activated and installed by August 18. Visit {www.blizzard.directv.com} for more information about this special promotional offer.



• Please note that new customers who subscribe to DIRECTV through the special BlizzCon promotion will still need to purchase the event between August 9, 2009 and 9 p.m. EST August 22, 2009 in order to view it. Please visit {www.blizzard.directv.com} for additional ordering information. You will receive an automatic credit on your bill for the price of the event ($39.95) within 6 to 8 weeks after the event.

2. If I am a current DIRECTV subscriber, how do I order the Pay Per View event?

• You can order the Pay Per View event between August 9 and 9 p.m. EST August 22. Please visit {www.blizzard.directv.com} for additional ordering information.

3. In what regions will the DIRECTV Pay Per View television coverage be available for purchase?

• The DIRECTV Pay Per View television broadcast will be available on DIRECTV in the United States. Information on television broadcast availability in other regions will be announced at a later date. Please visit {www.blizzard.directv.com} for more information.

4. If I am not a current DIRECTV subscriber and want to sign up for DIRECTV service through the BlizzCon promotional offer and get the BlizzCon Pay Per View for free, do I need to convert from another pay TV provider?

• No. New customers do not need to be current customers with, or convert from, another service in order to be eligible for the free BlizzCon Pay Per View promotional offer for new DIRECTV customers.

5. Do I have to order and pay for both days separately in order to watch all of the BlizzCon coverage?

• No. Coverage for both days is included in your pre-order or your regular order on the first day of the event (August 21). If you order the BlizzCon Pay Per View event on the second day of the event (August 22), you will only be able to access coverage on that day of the event.

6. If I am a current DIRECTV subscriber and order the Pay Per View event, do I also get the BlizzCon 2009-exclusive World of Warcraft in-game pet, Grunty the Murloc Marine?

• Yes, both new and existing customers who order the DIRECTV Pay Per View coverage of BlizzCon 2009 will receive the Grunty the Murloc Marine in-game pet (limit one BlizzCon 2009 exclusive pet per DIRECTV account). Please visit {www.blizzard.directv.com} for updates.

7. Do I have to pre-order the Pay Per View event on DIRECTV to get the Grunty the Murloc Marine pet?

• No. The deadline to order the BlizzCon Pay Per View event on DIRECTV and receive the in-game pet is 9 p.m. ET on August 22. The pet will be mailed out 6 to 8 weeks after the event.

8. Does the standard pay-per-view 24-hour viewing period for recorded events apply to BlizzCon?

• No, the BlizzCon Pay Per View event is not restricted to the standard pay-per-view 24-hour viewing limitation for movies recorded to your DVR.

9. I ordered the BlizzCon event. When will I receive the BlizzCon 2009-exclusive World of Warcraft pet?

• You will be mailed a card containing a promotional code, along with redemption instructions, to your billing address 6 to 8 weeks after the Pay Per View event (limit one per DIRECTV account).

10. I want to record the BlizzCon event; do I need to set up a series pass to get both days?

• Yes, you will need to make sure you set your DVR to record both days of the event. Please make sure to confirm your order on your recording of day 1 before watching day 2 to avoid being charged twice for the event.

11. What channels will the BlizzCon Pay Per View be on?

• BlizzCon will be shown on channels 121 (SD) and 122 (HD). When you order the event, you will have access to watch it on both the SD and HD channel.

12. I ordered the DIRECTV Pay Per View event and will receive the Internet stream for free — how will I access the Internet stream?

• You will need to order the Pay Per View Internet Stream (visit {HERE} for more information) and provide your name, DIRECTV account number, and a valid credit card number. If you have ordered the Pay Per View television coverage through DIRECTV, you will not be charged for the Internet stream, however you may notice a pending charge on the credit card account while the account information is being verified. If you have not ordered the Pay Per View television coverage through DIRECTV, or if you have enterer an invalid DIRECTV account number, you will be charged for the Pay Per View Internet stream.

Internet Stream FAQ

1. I am not a DIRECTV customer; can I order the Pay Per View Internet stream?

• Yes, a DIRECTV subscription is NOT necessary to order the Pay Per View Internet stream. It is available for a purchase price of $39.95 USD (international pricing and availability may vary) and includes both days of the event.

2. If I order the BlizzCon 2009 Pay Per View Internet stream, will I receive the BlizzCon-exclusive World of Warcraft in-game pet?

• Yes, if you purchase the Pay Per View Internet stream, you will receive the BlizzCon 2009 exclusive pet, Grunty the Murloc Marine. An email containing a code for the pet and redemption instructions will be sent 6 to 8 weeks after the event. Please note that the BlizzCon 2009 World of Warcraft in-game pet is not available in all regions. Only players on World of Warcraft realms in North America (including those serving players in Latin America, Australia, New Zealand, Singapore, Malaysia, and Thailand), Europe, and Korea, are eligible to receive the pet. Pet redemption will require a World of Warcraft account to be merged with Battle.net account.

3. When can I order the BlizzCon Pay Per View Internet stream?

• You can order the Internet stream starting on June 23, and it will be available for purchase through August 22.

4. What information do I need to provide to order the Internet stream?

• You will need to provide a valid email address, payment information, and billing information.

5. Can I purchase the Pay Per View Internet stream if I live outside of the United States?

• The BlizzCon Pay Per View Internet stream will be available for purchase in multiple regions around the world. Pricing and availability may vary, so please check back for more information as the ordering date gets closer.

6. Do I need to download anything to view the live stream?

• You can either download a video viewer from the RayV site or watch the Internet stream in your browser using RayV's Flash player. Supported browsers currently include: Microsoft^® Internet Explorer 6.0 and above, Safari 3 and above, and Firefox 2 and above.

7. What are the system requirements to view the live stream?

PC Requirements:

• Intel^® Pentium^® 4 2.4GHz or Intel Core 1.6GHz (SSE2-enabled processor required for AMD systems) or higher
• Microsoft Windows^® XP Professional or Home Edition with Service Pack 2 or Microsoft Windows Vista
• 512MB of RAM
• Graphics card with 28MB of RAM.
• 50MB of available hard-disk space for installation
• Microsoft DirectX-compatible sound card and display adapter

Mac Requirements:

• Mac OS X 10.4 (Tiger) or higher
• Safari 3 or Firefox 3 browser or higher
• Any Mac with Intel CPU
• 512MB ir RAM (recommended but not required)
• Flash Player 9.0.28.0 or higher

8. What are the minimum bandwidth requirements for the viewer?

• You will need a broadband connection such as DSL or cable with at least 1Mbps download bandwidth.

9. How many computers can I watch the live stream on?

• If you purchase the Pay Per View Internet stream, you will be limited to two computers per order. Once you have viewed the Internet stream on two computers, you will only be able to view it on those computers. The Internet stream can only be viewed on one computer at a time.

10. I purchased the BlizzCon 2009 Pay Per View event on DIRECTV; do I have to pay for the Pay Per View Internet stream?

• No, the Internet stream is included for free in your DIRECTV Pay Per View event purchase. You will need to provide your DIRECTV account number and credit card when you attempt to view the Internet stream to verify your eligibility. Free Internet stream viewing is limited to one stream per account.

Get BlizzCon 2009 on DIRECTV Pay Per View FREE, including this year's BlizzCon-exclusive in-game pet, Grunty the murloc marine, when you order DIRECTV by 7/31/09 and activate/install service by 8/18/09. Sign up for DIRECTV via www.blizzard.directv.com.

Order BlizzCon 2009 on DIRECTV Pay Per View for just $39.95 and get the free Internet stream and World of Warcraft in-game pet, Grunty the murloc marine. Order between 8/9/09 and 8/21/09.