MOVING WITH DIRECTV

Moving is hard. Keeping DIRECTV is easy.

Whether you’re moving next door or across the country, DIRECTV can meet you there.

Learn more

Take your DIRECTV via Satellite service with you in 3 easy steps

Call

Call 1-855-688-5565 (888-DTV-MOVE).

Update

Give us your new address and move-in date.

Move

Take TVs, receivers, and remotes to your new place but leave the dish behind.

Moving your DIRECTV via Satellite service to an apartment or condo?

Complete the Landlord Approval Form to get it installed.

Here’s 4 simple steps to transfer your DIRECTV via Internet service to a new location

Contact

Contact your local provider to set up your new internet connection.

Connect

Connect your compatible streaming devices to your new home’s WIFI.

Update

Enjoy

Start streaming ASAP with the DIRECTV App*!

*DIRECTV APP: Available only in the US. (excl Puerto Rico and U.S.V.I.). Req’s compatible device and data connection; data charges may apply. Not all channels available to stream. Limited to up to 3 concurrent streams. Restr’s apply. Visit directv.com/app for more information.

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DIRECTV is perfect for folks on the move

Even before you start unpacking, start watching ASAP with the DIRECTV App* on your phone, tablet, TV, or Gemini deviceⓘ

Your DIRECTV moving guide

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Frequently asked questions

How do I transfer my DIRECTV service?

DIRECTV customers who connect to TV via satellite will need to call 888.DTV.MOVE. to transfer their TV service. 

DIRECTV customers who connect TV with their home internet will login to their DIRECTV account and update their billing and mailing address 

Can I move my DIRECTV service to an apartment or condominium?

If you are a customer connected with satellite you will need to provide to the installer a completed Landlord Approval Form before we can proceed with the installation and activation of your TV service. 

 Customers connecting to TV with internet would need to verify that the new location has an available internet speed of at least 8Mbps for optimal viewing. 

What if I am in a contract and I am unable to get service at my new residence?

DIRECTV customers that are moving and that are in a contract can call 888.987.4489 to discuss their options.

What equipment should I take with me when I move?

You will take all your equipment, TV boxes, power cords and remote controls with you to your new address. If you currently connect to TV via satellite, leave your DIRECTV dish installed at your old address. When the technician arrives to set up your service at your new address, they will take and return any equipment you no longer need. For more detailed moving information go to DIRECTV Insider.

Do I keep my recorded DVR shows to watch once I move?

DIRECTV customers connected via internet will have access to all their recorded content at their new address and customers who connect with satellite will keep their recordings when they move with the same equipment.