Cancel DIRECTV, pause service—or get a better deal

Pausing and suspending are slightly different, but they have a lot in common:

• – There’s no charge to pause or suspend.
• – While you are in pause or suspend, you won’t be able to watch DIRECTV content.
• – You can reactivate your service any time during your pause or suspend period.
• – It’s easy to pick up where you left off when your pause or suspend period is over.

Get the full story on pausing or suspending your service here.

Canceling DIRECTV differs depending on which service you have, if you have DIRECTV equipment, and if you have an active contract.

Here are a few things to keep in mind:

• – If you are billed for service in advance, you can watch DIRECTV until the end of your billing cycle.
• – If you are billed after getting service, your service will be canceled today, and you'll get a prorated bill.
• – You can watch DIRECTV until the end of your billing cycle.
• – If you’re in a free trial, your service will be canceled today and you won't be charged.
• – Your TV Package, add-ons, and streaming services will be canceled.
• – Your recordings will be erased.
• – Your package price may increase if you restart.
• – If you have a contract, you may need to pay a fee for the number of months left on your contract.
• – If you have DIRECTV equipment, you may have to return it to avoid a non-return fee.

Get the full story on canceling here.

Some customers need to return certain DIRECTV equipment to avoid a non-return fee.

Each customer’s account is different. Your cancellation support agent will guide you through what (if anything) you need to return.

Here are a few things to keep in mind:

• – If you need to return equipment, we’ll give you simple instructions and send you everything you need to make your return.
• – We’ll prepay your shipping cost via UPS, Fedex, or US Mail.
• – All outside equipment including satellite dishes is yours to keep.
• – Cords, cables, splitters, switches, etc. are yours to keep.

Get the full story on equipment returns here.

You’re always welcome back to DIRECTV. We keep some of your basic profile information on file to make restarting your service as easy as possible.

Here are a few things to keep in mind:

• – If you think you might be coming back, you may want to consider pausing or suspending your account instead.
• – If you want to access DIRECTV via your home internet, either with your own streaming device (Roku, Chromecast, Fire Stick, etc.) or with a DIRECTV device, you can sign in using your former DIRECTV username and password and follow the prompts to reconnect online. If you’d prefer to reconnect with an agent, you can call 800.531.5000.
• – If you’d like to access DIRECTV via a home satellite dish, you can reconnect here. Or call 855.792.2547 between 11 AM – 8 PM CST (Monday-Friday) or between 9 AM – 6 PM CST (Saturday).

1. Sign in to Account Overview.
2. Go to Billing and Payments.
3. Select Auto Bill Pay.
4. Select Cancel this payment.
5. Review changes and Submit.

You can find complete info. on equipment returns here. 

All you have to return is the box itself, power cord, and remote. You don’t need to return HDMI cables, power inserters, coaxial cables, splitters, multi switches, or any outside stuff (satellite dish, LNB, etc).

1. Sign in to Account Overview.
2. Go to Billing and Payments.
3. Select Auto Bill Pay.
4. Select Cancel this payment. 
5. Review changes and Submit.

It depends on what type of service and equipment you have. In many cases, receivers need to be returned to avoid a non-return fee, but satellite dishes and remote controls are always yours to keep.

You can find complete info. on equipment returns here.