DIRECTV Customer Service & Support

Learn how to program your remote, refresh your service, or just pay your bill. It’s all here. Want to talk to a person? Call or chat with us.

Looking for answers?

BILLING & ACCOUNT
Get help with your bill and managing your account
View your bill, make a payment, get user ID help, or reset your password.
More support
EQUIPMENT & SERVICE
Refresh your equipment
It’s easy to restore missing channels by refreshing your DIRECTV equipment.
Learn how
EQUIPMENT & SERVICE
Program your remote control
It’s a snap to set up your DIRECTV Universal or Genie remote.
Learn how

EQUIPMENT & SERVICE
Watch DIRECTV on your device
Take DIRECTV wherever you go. Watch all your favs anytime, anywhere with a device and internet connection.
Learn how
EQUIPMENT & SERVICE
Troubleshoot and resolve
service issues
Our diagnostic tool can help you find what may be causing equipment or service issues and help you fix them.
Learn how
PAPERLESS BILLING
Save a stamp—paying online is easy
Sign into myAT&T to pay your bill.
Learn how

Here’s how to get in touch with us

Reach out on social media

We’ll start by asking you a few questions.
Every day, 7 a.m. - 1 a.m. ET

Frequently asked questions

How do I contact DIRECTV customer service?
You've come to the right place. You can contact DIRECTV on Twitter, Facebook, online chat or by phone. Learn from other DIRECTV customers on our forums. We also offer how-to articles & videos, and online "Fix an Issue" wizards.
Does DIRECTV have online chat support?
Yes, DIRECTV has online chat support. Visit this link to start chatting.
Can I solve most issues online?
Yes, most issues can be solved online with guidance from our how-to articles & videos, and "Fix an Issue" troubleshooting wizards. Together, we can solve issues with billing, error codes, connecting receivers to the internet, signing into your account, and more. Start here, and get those problems solved.
What types of online support do you offer?
DIRECTV offers content to help you view & pay your bill, sign into your login, setup equipment, get installation or order status, watch TV online or with our Apps, troubleshooting your DVR, remote and error codes, and more.