DIRECTV Customer Service & Support
Learn how to program your remote, refresh your service, or just pay your bill. It’s all here. Want to talk to a person? Call or chat with us.
Looking for answers?
BILLING & ACCOUNT
Get help with your bill and managing your account
View your bill, make a payment, get user ID help, or reset your password.EQUIPMENT & SERVICE
Refresh your equipment
It’s easy to restore missing channels by refreshing your DIRECTV equipment.EQUIPMENT & SERVICE
Program your remote control
It’s a snap to set up your DIRECTV Universal or Genie remote.
EQUIPMENT & SERVICE
Watch DIRECTV on your device
Take DIRECTV wherever you go. Watch all your favs anytime, anywhere with a device and internet connection.EQUIPMENT & SERVICE
Troubleshoot and resolve
service issues
Our diagnostic tool can help you find what may be causing equipment or service issues and help you fix them.
Contact Us
We’ll start by asking you a few questions.
Every day, 7 a.m. - 1 a.m. ET
Bill & account phone number
800.531.5000
Every day, 8 a.m. - midnight ETTechnical support phone number
800.531.5000
Available 24/7
Frequently asked questions
- How do I contact DIRECTV customer service?You've come to the right place. You can contact DIRECTV on Twitter, Facebook, online chat or by phone. Learn from other DIRECTV customers on our forums. We also offer how-to articles & videos, and online "Fix an Issue" wizards.
- Does DIRECTV have online chat support?Yes, DIRECTV has online chat support. Visit this link to start chatting.
- Can I solve most issues online?Yes, most issues can be solved online with guidance from our how-to articles & videos, and "Fix an Issue" troubleshooting wizards. Together, we can solve issues with billing, error codes, connecting receivers to the internet, signing into your account, and more. Start here, and get those problems solved.
- What types of online support do you offer?DIRECTV offers content to help you view & pay your bill, sign into your login, setup equipment, get installation or order status, watch TV online or with our Apps, troubleshooting your DVR, remote and error codes, and more.