DIRECTV PROTECTION PLAN

Coverage you can count on

With multiple options for coverage and enhanced support, the DIRECTV Protection Plan makes it easy for you to enjoy your favorite entertainment worry-free.

Gemini 4K HDVR.

Reliable protection for the entertainment you love

Relax. The DIRECTV Protection Plan allows you to safeguard your gear and keep the entertainment you enjoy up and running.
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Eligibility for Equipment Upgrades
Every two years with a renewed 24-month agreement.*
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No-cost service calls
A professional technician will come to your home.
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Coverage for your DIRECTV System
Protect other entertainment devices too with premier protection.
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Optional protection against cracked screens
Enroll in premier protection with ADH to safeguard your gear from cracks, drops, and spills.

*Offer available after 12 months of protection plan enrollment; requires new 24-month equipment lease agreement and may include additional monthly equipment fees

Enjoy worry-free entertainment

Millions of DIRECTV customers choose to protect their viewing experience with one of our plans. Which plan is right for you?

DIRECTV Protection Plan
DIRECTV Protection Plan Premier¹
DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH)
$8.99/mo + taxes & fees*
$20.99/mo + taxes & fees*
$25.98/mo + taxes & fees*
Coverage for your DIRECTV system
Available on DIRECTV Protection Plan
Available on DIRECTV Protection Plan Premier¹
Available on DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH)
No cost service calls
Available on DIRECTV Protection Plan
Available on DIRECTV Protection Plan Premier¹
Available on DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH)
24/7 phone support
Available on DIRECTV Protection Plan
Available on DIRECTV Protection Plan Premier¹
Available on DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH)
Hassle-free equipment replacement
Available on DIRECTV Protection Plan
Available on DIRECTV Protection Plan Premier¹
Available on DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH)
Upgrade to the latest equipment every 2 years 2
Available on DIRECTV Protection Plan
Available on DIRECTV Protection Plan Premier¹
Available on DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH)
Protection for your other entertainment devices
Information unavailable for DIRECTV Protection Plan
Available on DIRECTV Protection Plan Premier¹
Available on DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH)
24/7 online claims filing
Information unavailable for DIRECTV Protection Plan
Available on DIRECTV Protection Plan Premier¹
Available on DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH)
Dedicated phone claims support
Information unavailable for DIRECTV Protection Plan
Available on DIRECTV Protection Plan Premier¹
Available on DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH)
Coverage for accidental damage
Information unavailable for DIRECTV Protection Plan
Information unavailable for DIRECTV Protection Plan Premier¹
Available on DIRECTV Protection Plan Premier + Accidental Damage from Handling (ADH)

*Limited to DIRECTV delivered via satellite residential customers. Pre-existing conditions are not covered. 6-mo. initial term. After 6-mo., month to month unless canceled. Cancel anytime by calling 800-531-5000. For Premier Plan customers, a $50 service fee applies for a repair or replacement on eligible televisions, computers, home theater systems, laptops, and tablets through the premier protection plans. Limitations and exclusions apply. See full terms and conditions for complete program details, including binding arbitration provision (unless exempted by state law):

PROTECTION PLAN terms and conditions

PROTECTION PLAN PREMIER terms and conditions

DIRECTV System: refers to your DIRECTV dish and associated wiring, switches and original remote control located at your DIRECTV services address (DIRECTV System does not include the DIRECTV receiver).

Stay protected from the unexpected

Watch this helpful video to see how DIRECTV has you covered from dish alignment to your remote and almost everything in between.

Play

Already enrolled and need help?

DIRECTV Equipment

800.531.5000
Ask for “Protection Plan”

Claims

Exclusively for Protection Plan Premier support related to TVs, laptops, and other entertainment equipment. File, check claim status, or register a device.
Start or track a claim

Premier Plan Phone Support

855.422.1614
Weekdays: 7am-11pm CT
Weekends: 9am-9pm CT

Frequently asked questions

The DIRECTV Protection Plan offers complete DIRECTV system protection, plus an upgrade to the latest equipment every 2 years. This plan covers all DIRECTV remote controls, connection/switches, dish antenna, wiring/switches, and dish antenna alignment. It includes 24/7 technical support and on-site repairs plus the cost associated with replacing defective equipment. So, if your DIRECTV device stops working as expected for any covered reason, we’ll troubleshoot, repair, or replace it.  


Entertainment devices and an upgrade to the latest DIRECTV equipment every 2 years. Remote controls, dish antenna, dish antenna realignment, associated cabling and switches; and an unlimited number of devices used to enjoy DIRECTV. Home theater systems, laptops, TVs, routers, and modems. LCD, plasma, and LED TVs. PC computers equipped with Windows XP or newer operating system; Apple computers equipped with Mac OS X or newer operating system; and other computers equipped with Linux OS with 2009 publication date or later. iPad® 2, iPad® Mini, iPad® Air, and Android™ tablets version 1.6 or newer. Technical support on mobile phones relating to your DIRECTV viewing experience; 3D glasses. If device stops working as expected for any covered reason, we’ll troubleshoot, repair, or replace it. 


There are several advantages to this plan versus the typical plan sold by retailers. Features include: 

  • An upgrade to the latest equipment every 2 years. 

  • Low monthly payment instead of a large one-time payment. 

  • Computer coverage includes computers, laptops and tablets, plus selected accessories. 

  • Premium technical services included at no additional charge. 

  • Television coverage includes all LED, LCD, plasma televisions in a household, not just one TV. Standard remote controls also included. 

  • Does not expire until you cancel the service. 

  • Can be canceled at any time. 

  • No need to find receipts or warranty paperwork to have a claim fulfilled. 

  • Optional Accidental Damage from Handling (ADH) coverage for laptops, netbooks, and tablets is available for only $4.99 more a month. 


We will first attempt to repair the product. If that is not possible, we will replace it. For additional details, view the Terms & Conditions at the bottom of the DIRECTV Protection Plan page.

With a DIRECTV Protection Plan, you can protect all your DIRECTV devices, plus get an equipment upgrade every two years.

Limitations and exclusions apply. See terms and conditions for complete program details Read the full terms and conditions for PROTECTION PLAN customers

Read the full terms and conditions for PROTECTION PLAN PREMIER customers

Leer los términus y contioniones para clients de PROTECTION PLAN en español

Leer los términus y contioniones para clients de PROTECTION PLAN PREMIER en español

¹DIRECTV PROTECTION PLAN PREMIER: Unlimited number of eligible non-DIRECTV entertainment devices. A $50 service fee applies for a repair or replacement on TVs, computers, laptops, or tablets. Limit of one laptop battery replacement annually. Pre-existing conditions are not covered. There is a $2,000 per claim limit and a $6,000 claim limit per 12-month period.

²RECEIVER UPGRADE OFFER: Requires renewal of 24-month equipment lease agreement. Qualification based on DIRECTV PROTECTION PLAN tenure. Residential customers only.

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