Moving your DIRECTV service is easy! If you’re one of the estimated 40 million people in the United States that move each year, at DIRECTV we understand how exciting and stressful this time can be. Between hiring movers, packing your belongings, cleaning and travel, there is a lot to consider when you embark on a move, but moving with DIRECTV and transferring service to your new home has never been easier.! With this guide, you’ll have one less thing to worry about, and with a few simple steps you can have your favorite TV shows waiting for you once you settle into your new home.
Moving With DIRECTV
Along with your utilities, you will want to move your DIRECTV service from your current house or apartment to your new home. Depending on whether your service is via a satellite dish, or over the internet, transferring DIRECTV service can be as easy as a phone call or as simple as updating your address online.
Moving DIRECTV Satellite
Moving DIRECTV satellite service is as simple as 1, 2, 3. Follow the easy steps below to transfer DIRECTV service to your new home.
- Call 1-855-658-5688 to schedule an installation appointment.
- Take TVs, receivers, owner’s manuals, DVR and remotes to your new place, but leave the dish behind.
- On your installation date a professional technician will connect your equipment and service to your new location.
We also recommend staying connected with the DIRECTV App, so you can watch anytime, anywhere on your phone, tablet and TV.
Moving DIRECTV Via Internet (aka Stream)
Moving DIRECTV when you stream programming is easy with no interruptions to your service. Pack your DIRECTV Gemini device, power supply and HDMI cable. And with the DIRECTV App, you can watch your favorite shows on your phone, tablet or computer along the way!
- Contact your local internet provider to set up your new internet connection.
- Update your billing address to your account to ensure you get local channels in your new home.
- Connect your DIRECTV Gemini device or compatible streaming devices to your new home’s Wi-Fi. Start streaming DIRECTV right away with the DIRECTV App!
FREQUENTLY ASKED QUESTIONS
HOW DO I TRANSFER MY DIRECTV SATELLITE SERVICE?
Call the DIRECTV Movers department at 1-855-658-5688 to transfer your DIRECTV service. Moves can be scheduled 60 days in advance.
WHAT IF I’M A DIRECTV SATELLITE CUSTOMER MOVING TO A CONDO OR RENTING?
DIRECTV streaming service is an ideal option for apartment living and doesn’t require a satellite dish. Call 1-855-658-5688, and a service representative can help you transfer service. However, if you wish to keep satellite service in your new apartment, condo, or rental home, you will need to provide to the installer a completed DIRECTV installation permission form with your Landlord’s approval before we can install and activate your satellite TV service.
CAN I MAKE CHANGES TO MY SERVICE WHEN I MOVE?
Absolutely! Here is the DIRECTV customer service number to call, 1-855-658-5688, to make changes to your service.
IF I’M MOVING OR TRANSFERRING MY DIRECTV SERVICE, SHOULD I TAKE MY EQUIPMENT WITH ME?
Yes! When you move DIRECTV service, make sure you take your receivers, remotes, power supplies, devices and owner’s manual with you, but leave your DIRECTV dish installed at your old address. When the technician arrives to set up your transferred satellite service, he’ll take back the equipment which isn’t needed.
DO I KEEP WHAT’S RECORDED ON MY DIRECTV DVR WHEN I MOVE?
Yes. If you stream DIRECTV and do not have a satellite dish, you will keep your DVR recordings because they are stored in the DIRECTV cloud. Satellite customers’ DVR recordings depend on their new location and equipment.
HOW TO AVOID DIRECTV MOVING FEE?
DIRECTV customers who stream, will have no fees when moving. DIRECTV Satellite customers can call 1-855-658-5688 for DIRECTV moving cost details.
WHAT IS THE DIRECTV MOVERS DEPARTMENT NUMBER?
Call 1-855-658-5688 to learn more about moving your DIRECTV Satellite service.
WHAT TO DO WITH SATELLITE DISH WHEN MOVING?
Leave your installed satellite dish where it is when you move. Call 1-855-658-5688 to get started.
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