Understanding the terms of your DIRECTV service
We want you to be completely satisfied with your DIRECTV service. That includes making sure you're familiar with the terms. For complete terms of your agreements, please click on these links:
- Customer Agreement
- Customer Agreement (Español)
- Equipment Lease Addendum
- Equipment Lease Addendum (Español)
If you have any questions, please call 1-800-DIRECTV and we'll be glad to help you.
Overview of what you're agreeing to as a DIRECTV customer.
| Fees/Frequency | Explanation | |
| Programming Agreements | 24 months of service for at least $29.99/month | You agree to pay for 24 consecutive months of a $29.99/month or greater programming package. |
| Cancellation Fee | Varies | If you do not fulfill your Programming Agreements, DIRECTV may charge you a pro-rated fee of up to $480. |
| Equipment Lease Fee | 1st receiver waived, $5.00/mo per additional receiver | Your fee for the first receiver is waived. Each additional receiver costs $5.00/month. |
| DVR Service Fee | $6.00/mo | By selecting a DVR or HD DVR receiver, you'll automatically be enrolled in DVR service. The cost of this service is $6.00/month, no matter how many DVR or HD DVR receivers you select. |
| HD Access Fee | $10.00/mo | For an additional $10.00/month, you may receive HD feeds of channels you subscribe to with an HD or HD-DVR receiver. |
| Payment | Monthly | You agree to pay your full balance by the due date on your monthly billing statement. |
| Taxes and Surcharges | Varies | You will pay all taxes, government fees, and charges, if any. |
| Non-activation Fee | $150/receiver | If you do not activate your receiver within 30 days of installation, you will be charged $150 per receiver. |
| Late Fees | $5 or maximum permitted by law | If you do not pay your bill on time, the fee posts after the grace period expires. |
| Deactivation Fee | $15 | If you deactivate your service, or we deactivate your service, we may charge you a deactivation fee of $15. |
| Unreturned Equipment Fee | Varies | You agree to return leased equipment to DIRECTV upon disconnecting your service. If you do not return the equipment, DIRECTV may charge fees from $55 to $470 per receiver. |