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DIRECTV - Troubleshooting - directv.com

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Troubleshooting directv.com

Below you'll find solutions to problems you may have encountered on our website.

Online Order Errors
If you are having trouble with an online order, call us at 1–888–355–7530 and we’ll help you complete your order.

Account/Registering Errors
If you are a residential DIRECTV customer and are having trouble registering or managing your account online, please make sure that you are using one of our recommended browsers: for PCs, Internet Explorer 5.5 / 6.0 and Netscape 7.2; for Macs, Firefox 1.7x and Safari 1.2. For flash, the minimum Flash Plug-in version: 7.0.0.0.0 will be supported.

If you are still having trouble, please send us an e–mail and tell us:

  • The operating system (Windows Me, 2000, XP, etc.; Macintosh OS X; etc.) you are using

  • The browser and version (Microsoft Internet Explorer, Netscape, AOL, etc.) you are using

  • The type of Internet access (dial–up modem, DSL, network) you have

  • The specific function you were trying to perform

  • The exact error message that you received or the steps you took immediately before receiving the error message

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