-
Your customer agreement and more.
Please find below links to the terms of your DIRECTV agreement, equipment lease and Privacy Policy, as well as information about the use of DIRECTV websites.
-
Customer Agreement
This document describes the terms and conditions of your DIRECTV® Service, including payment and cancellation policies.
-
DIRECTV Equipment Lease Addendum
This legal document describes the terms of lease for DIRECTV receivers and all other equipment.
-
DIRECTV Privacy Policy
This policy explains how DIRECTV collects, uses and discloses information about you when you subscribe to DIRECTV service.
-
DIRECTV.com
Terms & ConditionsView the current terms and conditions for the use of information found on directv.com and other DIRECTV websites. -
Do Not Call Policy
Find out more about DIRECTV Outbound Telesales Department regulations and procedures, including maintenance of the "do not call" lists. -
Identity Theft
Learn how to report suspected identity theft if you believe someone has used your name to create a DIRECTV account. -
Important Announcement about Distant Network Services
You can't get Distant Network Services and local channels at the same time. If you'd like to keep your Distant Network Services, please let us know within 3-4 weeks.
-
When it comes to customer service,
we won't settle for anything but excellence. -
Already a customer? Sign in or create an account to upgrade your equipment.
Did You
Know?
-
DIRECTV® Service Terms and Conditions, Equipment Lease Addendum and Privacy Policy are available in English and Spanish. Please print and retain these documents for your records.
-
The DIRECTV
Customer PromiseCommitted to the principles of honesty and integrity, our employees are determined to provide you with prompt, courteous and excellent service. We promise to do our best to resolve any issues that might arise as quickly as possible. And we will continue to develop the unique, innovative programming and services that you have come to expect and enjoy from DIRECTV.