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It's rookie Savannah's first time dispatching July Fourth; while she leans on her team's years of experience, there's no telling what's to come; when a drunk driver takes off on Savannah's officers, she must come to grips with a tragic outcome.

911 Crisis Center

First Fourth

With July Fourth just around the corner, the dispatchers brace for nonstop complaints and hope for the best; when a block party breaks out in a fight, the dispatchers scramble to get the officers the details they need before it turns deadly.

Fireworks

On Matt's first day as supervisor, he must navigate his new duties while leading the team that trained him just one year ago; anxieties spike when a caller learns of a possible hostage situation; reports of a house fire call for rapid action.

Supervisor Matt

The pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unresponsive boyfriend; while Jessica gets CPR started, Patrick is on his own to dispatch the rescue squad before it's too late.

Me and the Trainee

With only 24 hours to go before Memorial Day finally ends, Charline and the team's determination is put to the ultimate test after days of life-and-death emergencies; it all comes to a head when an officer chasing a suspect goes silent.

It's Always Darkest Before It's Dawn

The dispatchers brace for nonstop 911 calls as Memorial Day weekend ends with chaos; while the team handles a household shooting and a pursuit that becomes a standoff, supervisor Charline notices one of her own hasn't shown up and fears the worst.

Memorial Day Weekend

Dispatcher Savannah Brown settles in at CVD thanks to the support from her police officer spouse, but while helping callers in threatening situations with little information to relay to police, she fears she is sending them blindly into danger.

The Officer's Wife

Shift supervisors Laura and Charline try their best to celebrate moms working on Mother's Day when a flood of calls come in to report a shooting.

Mother of a Day

When the dispatchers discover the last day of Police Week falls on Friday the 13th, some embrace the strange, while others struggle to find the humor through a shift of bizarre calls involving snakes, surfers and an unexpected seizure.

Friday the 13th Part 911

The team honors their partners and is reminded of the danger police face daily; Savannah Brown, the youngest dispatcher at CVD, is eager to prove herself in front of her experienced colleagues.

Police Week

Jennifer Barber is thriving in her first year dispatching at CVD, but when she gets caught in a never-ending cycle of calls involving children, she must lean on her team to help every caller.

The Loop

Jessica Merkosky keeps spirits high on the dispatch floor while her shift scrambles to make sense of a reported gunshot victim in the drive-thru lane; when Jessica coaches a caller through CPR on his mother, she's shocked to learn the cause.

Cheers to Saving Lives

An up-close and personal look at a team of 911 dispatchers at a call center just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.

S2 E18 | It's Always Darkest Before It's Dawn