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The team comes together to support Donna Majoros when she is faced with a call that brings a past trauma into light; when Essence takes a break, a carjacking goes from bad to worse; Melinda caps off another night at dispatch with a cake with a twist.

911 Crisis Center

Work Family

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OXYGEN

Jessica Merkosky taps into her cheerleader past to raise her team's spirits and battle the heaviness of 911 calls; co-worker Tiffany Ward also takes on an emotionally charged night when she answers calls from families in a similar crisis.

Positive Impacts

Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and prizes will be won.

Appreciation in Action

It's the best time of the year for the dispatchers; dispatcher appreciation week officially begins, and while morale is high, the crime rate seems to be higher; night shift is going to have to get creative to sort out a mess of emergencies.

The First, First Responders

The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face, and a caller whose childbirth doesn't go exactly to plan.

Help Is on the Way

The dispatchers at CVD brace for Full Moon madness; everything breaks loose throughout the night when a traffic stop turns into a full-blown pursuit, strange lights in the sky are seen, and a major accident leaves a motorcyclist motionless.

They're Out There

Supervisor Christine Mooch Muccino drives the shift through a series of crises including a fatal car accident and a horrific shooting in broad daylight, but nothing shakes her to the core more than when she learns of a crisis at home.

Double Homicide

911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands; together they face back-to-back carjackings at the same gas station and a possible overdose that calls for immediate CPR.

Teamwork Makes the Dream Work

In her first week as supervisor, dispatcher Marra Wargo leads the team through a storm of emergencies, panicked witnesses, and a dog in danger.

Put to the Test

Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly emotional calls, and instructing CPR to a mother who discovers her son is unresponsive.

What to Expect

Dispatcher Melanie McCavish and the team ramp up when a barrage of shots-fired calls come in at the same time, including a call from the person who has been shot.

40 Shots Fired

The team must piece together the puzzle of a possible kidnapping; the dispatchers are interrupted during Nancy's wedding when they hear police call out someone's been shot.

Third Time's the Charm

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An up-close and personal look at a team of 911 dispatchers at a call center just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.

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Dispatcher Essence Sullins and the night shift team take non-stop emergency calls from 6 p.m. to 6 a.m., including one that connects to someone in Essence's family.

S1 E1 | 12 Hours Together

E16 | Work Family

E15 | Positive Impacts

E14 | Appreciation in Action

E13 | The First, First Responders

E12 | Help Is on the Way

E11 | They're Out There

E10 | Double Homicide

E9 | Teamwork Makes the Dream Work

E8 | Put to the Test

E7 | What to Expect

E6 | 40 Shots Fired

E5 | Third Time's the Charm