Quick fixes & troubleshooting support articles
You can speed up issue resolution by troubleshooting it on your own! Select the topic that best describes your issue.
Connection or streaming issues
- Get help with streaming issues on the DIRECTV App
- Get help streaming DIRECTV on your computer
- Manage pop-up blocker & anti-virus settings
- Manage DIRECTV pop-up blocker & anti-virus settings
- Fix DIRECTV network connection error messages
Equipment issues
- Troubleshoot your DIRECTV device
- Get help with your Gemini device
- Energy-use info for TV receiver equipment
- How to fix your DIRECTV remote
- DIRECTV Gemini Air factory reset
Error messages
- DIRECTV error code: Your receiver is too hot
- DIRECTV error code: 774
- Get help with DIRECTV STREAM upgrade error messages
- DIRECTV error code: 928
- Fix DIRECTV error code 792
Picture or sound issues
- Troubleshoot sound and picture issues
- Viewing options during signal interference
- Get help with a blue, black, green, or gray TV screen
- Change your TV screen resolution
- Update your Roku device or Amazon Fire TV for DIRECTV