Get help with streaming issues on the DIRECTV App

Learn how to fix common streaming problems like picture freezing, buffering, or crashing while watching on the DIRECTV App.

Fix common streaming issues

If you are experiencing freezing with your DIRECTV device, perform a factory reset by holding the red button on your device for 20 seconds. This may require multiple resets.

If you experience buffering while streaming the DIRECTV App or it repeatedly closes or crashes, try the following tips:

  • Check your Wi-Fi connection for stability.
  • Check for updates to the app in your App Store. If an update is available, install it and restart the device.
  • Check for software updates on your mobile or streaming device.
  • Close out and restart the DIRECTV App.
  • Restart your device.

If the trouble continues, you can uninstall the app by removing it from your device. To reinstall it, go to your App Store and search for DIRECTV App.

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