Get help with DIRECTV error 721

If error 721 displays, you don’t subscribe to the channel you’re trying to watch or you may need to refresh your receiver.

You get a 721 error if:

  • The channel you’re trying to watch isn’t included in your subscription package
  • Your receiver isn’t getting the programming info for this channel

Check your channel lineup for your package. If the channel isn’t included, learn how to upgrade or change your package.

Refresh your service and restart receiver

If you subscribe to the channel and the error still displays, refreshing your receiver may fix it by reauthorizing your service. 

Refresh your service at
  1. Go to Manage Receivers.
  2. All receivers and equipment associated with your account display in the Active Receivers section.
  3. Select Refresh receiver next to the impacted receiver. 
Heads up: Please allow a few minutes after refreshing your service before restarting a receiver.

Restart your receiver

Press the red button on the side of your receiver to restart it. On some receivers, the red button may be on the front panel inside the access card door.
  1. Unplug your receiver's power cord from the electrical outlet, wait 15 seconds, and plug it back in.
  2. Press the power button on the front of the receiver and wait for your receiver to restart.
  3. Refresh your service again, if necessary.

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