Get help with error code 771

If you see error code 771, your dish isn’t communicating with the satellite. Find out how to fix it.
Quick answer
FREQUENTLY ASKED QUESTIONS
  • TV: Press List on your remote to access your DVR recordings.
  • Tablet or computer: Sign in to directv.com/entertainment and choose Watch Online.
  • Phone: Download the DIRECTV App from the Apple App Store® or Google Play®. After you sign in, choose the option for watching on your phone.
  • On demand: Go to Ch. 1000 to browse thousands of free titles or Ch. 1100 for the latest movie releases in DIRECTV CINEMA.
Severe weather may interrupt the signal between your dish and the satellite. If you’re currently experiencing heavy rain, hail, or snow, wait for it to pass to see if that fixes the issue. While you wait, you can still enjoy your favorite live or on-demand entertainment on your laptop, tablet, or mobile phone.
When you lose your high-definition (HD) signal, select Watch in Low Res to watch your program in standard definition. Once your HD signal comes back, press the Prev button on your remote or change back to any HD channel in the Guide.
ArticleINSTRUCTIONS & INFO

Test receiver connections

Check the Satellite-In (or SAT-IN) cable to make sure all connections between your receiver and the wall outlet are secure. If any adaptors are connected to the cable, check them too.

Shows the location of the cable coming from your dish

Check satellite dish

If you can easily see your satellite dish, make sure nothing blocks the line of sight from the dish to the sky. Don't climb on your roof.

If you can't safely remove an obstruction, or you still have issues, contact us.

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