Troubleshoot streaming issues

Having streaming problems on Find out how to fix them.

How to solve streaming errors

Try this first:
  1. Sign out of
  2. Restart your computer.
  3. Sign back in to and try again.

You can also:
  • Clear your cache or cookies.
  • Use a different internet connection (Wi-Fi® or wired).
  • Try another web browser or device.

Still having streaming issues? Check out these tips.

Error messageReasonHow to fix
Video streaming is temporarily unavailable. Please try again later.There are many possible causes.Try streaming the movie or show later.
You've reached the maximum number of devices allowed for concurrent streaming. To watch on your current device, one of the other devices will have to stop streaming.You can only stream DIRECTV on 2 devices at a time.Stop streaming on 1 device and try again. Or upgrade to 3 streams.
Your subscription does not include this channel. Please upgrade your package or add the premium programming.You need a subscription to a premium network or another TV package to get this title.Upgrade to that premium network or TV package from any mobile device or computer.
We're sorry, this video is no longer available.A movie or show in your queue or playlist isn’t available on DIRECTV.Choose another title.

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