Find info on DIRECTV STREAM sign-in errors

Learn how to resolve error messages 20001 or 20002 to access DIRECTV STREAM.
ArticleINSTRUCTIONS & INFO

If you have trouble signing in, you may see one of these error messages:

  • 20001-001 to 20001-003: Looks like something went wrong. Please try again later.
  • 20001-021 & 20001-022: For your protection, your user ID has been temporarily locked. To unlock it, please reset your password. 
  • 20002-001 & 20002-018: For your protection, we have signed you out. Please sign in again.
  • 20002-003: Looks like there is an issue with your account. Please sign in to your online account.

Tip: Restarting your device helps to clear some errors.

Check your user ID and password

  • Be sure to use your DIRECTV STREAM user ID & password for sign in.
  • Get help with your DIRECTV STREAM user ID if you forgot it. We'll send an email to the account holder with further instructions.
  • Get password help if you can’t remember your password. An email will be sent to the account holder with password reset instructions.


Heads up
: For your protection, your account is temporarily locked after 6 unsuccessful sign-in attempts. After 60 minutes you can try again.


Was this information helpful?

Related Articles

Get info on compatible streaming devices

Looking for something else?

  1. Support
  2. Find info on DIRECTV STREAM sign-in errors