Error code 631: Incorrect Network Setup Detected

Learn more about error code 631 and how to correctly set up your Gemini device.

Fix error code 631 on a Gemini device

If an incorrect network is detected while setting up your Gemini device, error 631 will display on-screen. A 631 error can occur in the following setup scenarios: wired connection, wireless connection, co-location setup.

Be sure to switch the HDMI cable from your main Genie receiver to your Gemini device.

  1. Be sure to use the new HDMI cable to connect the Gemini to your TV.
  2. If the new HDMI cable is connected to the main Genie receiver, switch to the Gemini but keep the other end connected to your TV.
  3. If the old HDMI cable is still connecting the main Genie receiver to the TV, remove and discard the cable.
  4. You may need to select the input on your TV remote until the Gemini screen displays.

Once properly connected, the Gemini screen will display on your TV with instructions to pair your Gemini Voice remote control.

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