DIRECTV STREAM error codes FAQ

Error 5107 means a problem occurred during the download. Press the red reset button on the side of the device to restart the download attempt.

If error 5108 displays, your Gemini (DIRECTV) device couldn’t boot up. We try to restart your device in 2 minutes. If you see the same message, reset your device to factory defaults. Just press and hold the red reset button until you see the Factory Reset screen.

Still not working? Please use the chat option at the bottom right of the page for assistance.

You get this error code when your remote doesn’t pair successfully. Try these tips:

Ensure you’ve paired your Gemini (DIRECTV) remote and device

Point the remote at your device and press the FAST FORWARD and REWIND buttons for 2-3 seconds at the same time. When they pair, you get a message that your remote is ready to use. Get help with un-pairing or reprogramming your remote.

For more helpful tips:

• Take out batteries, wait couple of seconds and put them back in.
• Reboot your Gemini (DIRECTV) device. Still not working? Please use the chat option at the bottom right of the page for assistance.

You get this error when your Gemini (DIRECTV) device can’t connect to your home network with Wi-Fi® Protected Setup (WPS). Try this to fix it:

1. Make sure your Wi-Fi gateway is on, and your TV device is in range.
2. Press the WPS button on your gateway.
3. Select Try Again on your TV device.

If this doesn’t work, choose your Wi-Fi network from the list instead of connecting with WPS. If you continue to have internet issues, please contact your internet provider.

You see this error code if your Gemini (DIRECTV) device times out when you’re trying to connect with Wi-Fi® Protected Setup (WPS). Try this to fix it:

1. Make sure your Wi-Fi gateway is on and your TV device is in range.
2. Press the WPS button on your gateway.
3. Select Try Again on your TV device.

If this doesn’t work, restart your gateway and try again. If you continue to have internet issues, please contact your internet provider.

You’ll get this error code when you enter the wrong Wi-Fi® network password. Make sure you have the right password and try again.

You’ll get this error code if your Gemini (DIRECTV) device has trouble connecting to your home Wi-Fi® network. Try these options:

1. Test your Wi-Fi connection to another device in the same location as your Gemini (DIRECTV) device
   Make sure your gateway is on and your TV device is in range of the network
   Try to connect again.

If you still can’t connect, try restarting your gateway.

You’ll get this error code when the Wi-Fi® network name (SSID) you entered can’t be found. Before trying to connect again, make sure:

• Your network is on and available.
• Other devices can connect to the network.
• Your Gemini (DIRECTV) device is within range.
• You entered the correct Wi-Fi name.

If you still can’t connect, try restarting your gateway. If you continue to have internet issues, please contact your internet provider.

If you get these error codes, your Gemini (DIRECTV) device is having trouble connecting to the internet. Try these options:

• Make sure your Wi-Fi® gateway is on.
• Make sure other devices can connect to the internet through Ethernet or Wi-Fi.
• Restart your gateway.

Still can’t connect? Learn more about setup. If you continue to have internet issues, please contact your internet provider.

You get this error code when your Gemini (DIRECTV) device loses its internet connection.

Try these options:

• Check the Ethernet cables between your Wi-Fi® gateway and your TV device.
• If they’re all secure, try restarting your gateway.
• Reconnect to your Wi-Fi, making sure your Wi-Fi gateway is on.

You get this message if your Gemini (DIRECTV) device runs into problems while checking for updates or downloading new software.

Choose Try Again to continue. If you still get the message, press the red button on the side of your device to restart it.

Still getting an error message? Please use the chat option at the bottom right of the page for assistance.