DIRECTV STREAM error codes FAQ
Learn more about error codes you get when setting up your Gemini (DIRECTV) device or remote and how to fix them.
FREQUENTLY ASKED QUESTIONS
What do DIRECTV STREAM error codes 5107 and 5108 mean?
Error 5107 means a problem occurred during the download. Press the red reset button on the side of the device to restart the download attempt.
If error 5108 displays, your Gemini (DIRECTV) device couldn’t boot up. We’ll try to restart your device in 2 minutes. If you see the same message, reset your device to factory defaults. Just press and hold the red reset button until you see the Factory Reset screen.
Still not working? Please use the chat option at the bottom right of the page for assistance.
If error 5108 displays, your Gemini (DIRECTV) device couldn’t boot up. We’ll try to restart your device in 2 minutes. If you see the same message, reset your device to factory defaults. Just press and hold the red reset button until you see the Factory Reset screen.
Still not working? Please use the chat option at the bottom right of the page for assistance.
What does error code 80001-003 mean?
You’ll get this error code when your remote doesn’t pair successfully. Try these tips:
Ensure you’ve paired your Gemini (DIRECTV) remote and device
Point the remote at your device and press the FAST FORWARD and REWIND buttons for 2-3 seconds at the same time. When they pair, you’ll get a message that your remote is ready to use. Get help with un-pairing or reprogramming your remote.
For more helpful tips:
Ensure you’ve paired your Gemini (DIRECTV) remote and device
Point the remote at your device and press the FAST FORWARD and REWIND buttons for 2-3 seconds at the same time. When they pair, you’ll get a message that your remote is ready to use. Get help with un-pairing or reprogramming your remote.
For more helpful tips:
- Take out batteries, wait couple of seconds and put them back in.
- Reboot your Gemini (DIRECTV) device. Still not working? Please use the chat option at the bottom right of the page for assistance.
Why did I get an DIRECTV STREAM 80002-001 error code?
You’ll get this error when your Gemini (DIRECTV) device can’t connect to your home network with Wi-Fi® Protected Setup (WPS). Try this to fix it:
If this doesn’t work, choose your Wi-Fi network from the list instead of connecting with WPS. If you continue to have internet issues, please contact your internet provider.
- Make sure your Wi-Fi gateway is on and your TV device is in range.
- Press the WPS button on your gateway.
- Select Try Again on your TV device.
If this doesn’t work, choose your Wi-Fi network from the list instead of connecting with WPS. If you continue to have internet issues, please contact your internet provider.
What does DIRECTV STREAM 80002-002 error code mean?
You’ll see this error code if your Gemini (DIRECTV) device times out when you’re trying to connect with Wi-Fi® Protected Setup (WPS). Try this to fix it:
If this doesn’t work, restart your gateway and try again. If you continue to have internet issues, please contact your internet provider.
- Make sure your Wi-Fi gateway is on and your TV device is in range.
- Press the WPS button on your gateway.
- Select Try Again on your TV device.
If this doesn’t work, restart your gateway and try again. If you continue to have internet issues, please contact your internet provider.
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