Cloud DVR error message FAQ

Check out the following Cloud DVR error messages, see what they mean and how to fix the problem!

 

Error message 50007-001

• If you see this error, your Cloud DVR is out of storage space.
• The fix! Go to the My Library menu option and delete recordings to free up space.

Error message 60001-001, 60001-002, 60001-005 or 60001-006

• This means something went wrong and we couldn't record your program
• The fix! Close DIRECTV and restart your device, then try to record again.

Error message 60001-003

• If you see this error, you can't record the show right now.
• The fix! Try again later or see if you can record from another device.

Error message 60001-004

• You'll see this error if you try to record something that isn't in your TV package.
• The Fix! Check your channel lineup information or explore other packages.

Error message 60002-001 or 60002-002

• You'll get this error if you can't delete a recording from your playlist.
• The fix! Close DIRECTV and restart your device, then try to delete again.

Error message 60004-001 or 60004-002

• You'll get this error if we can't show your playlist right now.
• The fix! Wait a few minutes and try to go to your playlist again or see if you can on another device.

Error message 60007-002 or 60007-003

• You'll get this error if we can't show your playlist right now.
• The fix! Close DIRECTV and restart your device, then try again.