Get help with DIRECTV error code 902

Learn how to fix error code 902 by updating your DIRECTV App to the latest software.

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Update the DIRECTV App on your device

If you see error code 902 on your device, you need to update the DIRECTV App to the latest software version through your device app store. After the update, attempt sign-in again.

If you're watching on a Gemini or Gemini Air device:

  1. Press and hold the Dash (-) button on your Gemini remote control to access the About screen.
  2. Select Open Settings.
  3. Select Device Preferences.
  4. Select System Update.
  5. Attempt sign-in again.

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