Get help with location service errors

Getting error message 10022, 10023, or 10024? Learn how to fix it so you can watch local channels with DIRECTV STREAM.

Seeing these error messages on your screen? Turn on your location services to watch the local channels included in your DIRECTV STREAM package.

  • 10022-001 or 10022-002
  • 10023-001 or 10023-002
  • 10024-001 or 10024-002

Turning on location services for a wireless device

  1. Go to Settings and select Privacy.
  2. Turn on Location Services so your location can be accessed while using the app.
  3. Close your settings and restart the DIRECTV app

Still having problems? Try your device manufacturer’s website or owner’s manual for more info.

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