Quick fixes & troubleshooting support articles
You can speed up issue resolution by troubleshooting it on your own! Select the topic that best describes your issue.
Connection or streaming issues
- Get help streaming DIRECTV on your computer
- Get help with streaming issues on the DIRECTV App
- Connect your DIRECTV receiver to an HDTV
- Manage pop-up blocker & anti-virus settings
- Manage DIRECTV pop-up blocker & anti-virus settings
Equipment issues
- Fix Gemini device issues for DIRECTV STREAM service
- Troubleshoot your DIRECTV device
- Get help with your Gemini device
- Energy-use info for TV receiver equipment
- How to fix your DIRECTV remote
Error messages
- Error code 631: Incorrect Network Setup Detected
- DIRECTV error codes 731, 732, 733, or 736
- Get help with location service errors
- Find info on DIRECTV STREAM sign-in errors
- DIRECTV error code: Your receiver is too hot
Picture or sound issues
- Troubleshoot sound and picture issues
- Viewing options during satellite signal interference
- Get help with a blue, black, green, or gray TV screen
- Change your TV screen resolution
- Update your Roku device or Amazon Fire TV for DIRECTV