Quick fixes & troubleshooting support articles
You can speed up issue resolution by troubleshooting it on your own! Select the topic that best describes your issue.
Connection or streaming issues
- Get help with streaming issues on the DIRECTV App
- Fix DIRECTV network connection error messages
- Get help streaming DIRECTV on your computer
- Troubleshoot directv.com streaming issues
- Manage pop-up blocker & anti-virus settings
Equipment issues
- Error codes & messages
- Energy-use info for TV receiver equipment
- How to fix your DIRECTV remote
- DIRECTV Gemini Air factory reset
- Get help with your Gemini device
Error messages
- Get help with error code 745, 746, or 761
- DIRECTV error code: 752
- Get help with receiver restart errors
- Get help with location service errors
- Fix DIRECTV network connection error messages
Picture or sound issues
- Get help with a blue, black, green, or gray TV screen
- Change your TV screen resolution
- Update your Roku device or Amazon Fire TV for DIRECTV
- Game blacked out on a DIRECTV channel
- Viewing options during signal interference