Return or recycle your DIRECTV equipment

Learn what DIRECTV equipment needs to be returned and how to return it.
Choose the service you have at your home:
https://www.directv.com/dtvassets/support/Satellite.svg
Satellite Dish
Satellite Dish
Learn what DIRECTV equipment needs to be returned and how to return it.
Not the right service?
When you cancel your service, replace equipment, or remove equipment from your account, you’ll need to return your leased equipment in good condition to avoid a non-return fee or damaged equipment fee.

Each return is different, but here's a general list of what you might need to return and what you can keep.


What you’ll return

  • Leased receivers

What you’ll keep

  • Satellite dish and accessories including mount and pole
  • Remote controls

Heads up!


Shipping your return equipment

If we direct you to FedEx or UPS
It’s fast, easy, and no packing is necessary. Just bring your unboxed equipment and account number to a FedEx Office Print and Ship Center or The UPS Store. You'll get a receipt that confirms your return.

If we send you a return kit
Pack up the equipment you're sending back to us. Attach the prepaid shipping label to the return kit. Give the kit to your mail carrier or drop off at a post office.

If you’re swapping equipment
Either drop off the unboxed equipment that is being returned at a FedEx Office Print and Ship Center or The UPS Store. Or, use the materials that come in the new equipment’s box to pack up your equipment. Then drop it off at a post office.
 
Recycling equipment
To recycle your DIRECTV equipment, go to our recycling site and enter the requested information. You will be provided a shipping label.
https://www.directv.com/dtvassets/support/Internet%20BYOD.svg
Internet Connection (no Satellite)
Internet Connection (no Satellite)
Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.
Not the right service?
Troubleshoot sound and picture issues based on the service you use:
You own your DIRECTV equipment

Returning your owned DIRECTV equipment

You’re only eligible to return a device within 14 days of your original order or ship date. When the device is returned during that time frame, you’ll receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.

If you’re paying for your device on an installment plan and cancel your service, you’ll be charged for the outstanding balance per the terms of your installment agreement.

You have two options to cancel your service: self-service cancellation and guided cancellation.

Self-service cancellation

  1. Sign in to your account
  2. Go to Manage My TV Package
  3. Select “Cancel my service
  4. Follow the prompts
  5. Upon completion, you’ll receive detailed information via email about any equipment you need to return.

Guided cancellation

Call us at 800.531.5000. A support agent will tell you exactly which equipment you need to return. They’ll also send you an email or letter with detailed instructions.
You lease your DIRECTV equipment

When you cancel your service, replace equipment, or remove equipment from your account, you’ll need to return your leased equipment in good condition to avoid a non-return fee or damaged equipment fee.


Heads up!

Shipping your return equipment

If we direct you to FedEx or UPS
It’s fast, easy, and no packing is necessary. Just bring your unboxed equipment and account number to a FedEx Office Print and Ship Center or The UPS Store. You'll get a receipt that confirms your return.

If we send you a return kit
Pack up the equipment you're sending back to us. Attach the prepaid shipping label to the return kit. Give the kit to your mail carrier or drop off at a post office.

If you’re swapping equipment
Either drop off the unboxed equipment that is being returned at a FedEx Office Print and Ship Center or The UPS Store. Or, use the materials that come in the new equipment’s box to pack up your equipment. Then drop it off at a post office.

Recycling equipment
To recycle your DIRECTV equipment, go to our recycling site and enter the requested information. You will be provided a shipping label.

Choose the service you have at your home:

Satellite Dish

Satellite Dish

Internet Connection (no Satellite)

Internet Connection (no Satellite)

Was this information helpful?

Looking for something else?

  1. Support
  2. Orders, apps & equipment
  3. Return or recycle your DIRECTV equipment