Return or recycle your DIRECTV equipment

Learn what DIRECTV equipment needs to be returned and how to return it.
Choose the service you have at your home:
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Satellite Dish
Return or recycle your DIRECTV equipment
Learn what DIRECTV equipment needs to be returned and how to return it.
Not the right service?

Shipping your return equipment

When you cancel your service, replace equipment, or remove equipment from your account, you’ll need to return your leased equipment in good condition to avoid a non-return fee or damaged equipment fee.

Each return is different, but here are some more details on what you might need to return and what you can keep


What do I need to return?

Leased receivers

What can I keep?

Owned satellite dish and accessories including mount and pole
Remote controls

Heads up! Refer to the DIRECTV Equipment Lease Agreement for full details on non-return and damaged equipment fees.

Need help? Contact us

What is the easiest way for me to return my equipment?

Bring your unboxed equipment and account number to any FedEx Office Print and Ship Center or The UPS Store drop off location. You'll get a receipt that confirms your return. It’s fast, easy, and no packing is necessary.

What if we send you a return kit?

Pack up the equipment you're sending back to us. Attach the prepaid shipping label to the return kit. Give the kit to your mail carrier or drop off at a post office. Tracking is provided if you request a return box.

How do I swap equipment?

Either drop off the unboxed equipment that is being returned at a FedEx Office Print and Ship Center or The UPS Store. Or, use the materials that come in the new equipment’s box to pack up your equipment. Then drop it off at a post office.
 

Recycle your equipment-go green with DIRECTV

Join our green initiative by recycling your DIRECTV equipment. Visit our DIRECTV Recycle page, enter the requested information, and receive a shipping label.

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Internet Connection (no Satellite)
Return or recycle your DIRECTV equipment
Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.
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Troubleshoot sound and picture issues based on the service you use:
You own your DIRECTV equipment

Returning your owned DIRECTV equipment

You’re only eligible to return a device within 14 days of your original order or ship date. When the device is returned during that time frame, you’ll receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.

If you’re paying for your device on an installment plan and cancel your service, you’ll be charged for the outstanding balance per the terms of your installment agreement.

You have two options to cancel your service: self-service cancellation and guided cancellation.

Self-service cancellation

  1. Sign in to your account
  2. Go to Manage My TV Package
  3. Select “Cancel my service
  4. Follow the prompts
  5. Upon completion, you’ll receive detailed information via email about any equipment you need to return.

Guided cancellation

Call us at 800.531.5000. A support agent will tell you exactly which equipment you need to return. They’ll also send you an email or letter with detailed instructions.
You lease your DIRECTV equipment

Shipping your return equipment

When you cancel your service, replace equipment, or remove equipment from your account, you’ll need to return your leased equipment in good condition to avoid a non-return fee or damaged equipment fee.


Heads up! Refer to the DIRECTV Equipment Lease Agreement for full details on non-return and damaged equipment fees.

Need help? Contact us

If we direct you to FedEx or UPS

It’s fast, easy, and no packing is necessary. Just bring your unboxed equipment and account number to a FedEx Office Print and Ship Center or The UPS Store. You'll get a receipt that confirms your return.

If we send you a return kit

Pack up the equipment you're sending back to us. Attach the prepaid shipping label to the return kit. Give the kit to your mail carrier or drop off at a post office.

If you’re swapping equipment

Either drop off the unboxed equipment that is being returned at a FedEx Office Print and Ship Center or The UPS Store. Or, use the materials that come in the new equipment’s box to pack up your equipment. Then drop it off at a post office.

Choose the service you have at your home:

Satellite Dish

Satellite Dish

Internet Connection (no Satellite)

Internet Connection (no Satellite)

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