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Return or recycle your DIRECTV equipment

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<div id="tileTitle">Return or recycle your DIRECTV equipment</div>
<div id="tileDescription">Learn what DIRECTV equipment needs to be returned and how to return it.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
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<h2>Shipping your return equipment</h2>
When you cancel your service, replace equipment, or remove equipment from your account, you’ll need to return your <em><strong>leased</strong></em> equipment in good condition to avoid a non-return fee or damaged equipment fee. <strong><em>Owned</em></strong> equipment can be kept.<br><br><p>Each return is different, but here are some more details on what you might need to return and what you can keep.</p>
<br><h3>What do I need to return?</h3>
<strong><em>Leased</em></strong> receivers, remote controls, and power cords – you can tell if your receiver is leased by checking <a href="https://www.directv.com/accounts/satellite/billing?tabValue=viewBill" target="_self">your bill</a> for any monthly lease charges (e.g. “Device lease fee”, “TV access fee”).<br><br><h3>What can I keep?</h3>
<em><strong>Owned</strong></em> receivers, satellite dishes and accessories like mount and pole.<br><br><br><h3>How do I return my equipment?</h3>
<p>In some cases, we’ll send you a return kit in the mail. If you received a return kit, simply pack up the equipment you&#39;re sending back to us, attach the prepaid shipping label to the return kit, and give the kit to your mail carrier or <a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at a post office</a>.</p>
<p>If you have leased equipment but didn’t receive a return kit, bring your unboxed equipment and account number to any <a href="https://local.fedex.com" target="_blank">FedEx Office Print and Ship Center</a> location. You&#39;ll get a receipt that confirms your return. It’s fast, easy, and no packing is necessary.</p>
<br><br><h3>How do I swap equipment?</h3>
Either drop off the unboxed equipment that is being returned at a <a href="https://local.fedex.com" target="_blank">FedEx Office Print and Ship Center</a> or use the materials that come in the new equipment’s box to pack up your equipment. Then <a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at a post office</a>.<br><br><h3>Recycle your equipment-go green with DIRECTV</h3>
<p>If your device isn’t leased and you’d like to recycle it, check out our <a href="https://www.directv.com/support/recycle" target="_blank">DIRECTV Recycle</a> page for help recycling your equipment. Just enter the requested information to ensure your equipment can be recycled—if not, you could be charged a non-return fee. If your equipment can be recycled, we’ll provide a shipping label.</p>
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<div id="primaryTile"><span id="tileImage">https://www.directv.com/dtvassets/support/BYOD.png</span>
<div id="tileLabel">Internet Connection (no Satellite)</div>
<div id="tileContent">
<div id="tileTitle">Return or recycle your DIRECTV equipment</div>
<div id="tileDescription">Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
<div>Troubleshoot sound and picture issues based on the service you use:</div>
<div id="secondaryRadio1">
<div id="secondaryRadioName1"><strong>You own your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent1">
<h3>Returning your owned DIRECTV equipment</h3>
When you canceled your service, you should have received an email with instructions. If not, please <a href="https://www.directv.com/customer-service" target="_self">chat or call</a>.<br><br>You’re only eligible to return a device <strong>within 14 days of your original order or ship date.</strong> When the device is returned during that time frame, you’ll receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.<br><br>To return the device, use the return label provided in the original packaging and <a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at</a><a href="https://tools.usps.com/find-location.htm" target="_blank"> </a><a href="https://tools.usps.com/find-location.htm" target="_blank">a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank">.</a> If you don’t have a label, go to <a href="https://www.directv.com/customer-service" target="_blank">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank"> </a>to talk with an agent.<br><br><strong>NOTE: </strong>If you’re paying for your device on an installment plan and cancel your service, you’ll be charged for the outstanding balance per the terms of your installment agreement. <br><br></div>
</div>
<div id="secondaryRadio2">
<div id="secondaryRadioName2"><strong>You lease your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent2">
<h3>Shipping your return equipment</h3>
<p>When you cancel your service, order an equipment replacement under warranty, or remove equipment from your account, you’ll need to return your <em>leased</em> equipment in good condition to avoid a non-return fee or damaged equipment fee.</p>
<br><strong>Heads up!</strong> Refer to the <a href="https://www.directv.com/legal/directv-stream-cancellation-policy/" target="_blank">DIRECTV Equipment Lease Agreement</a> for full details on non-return and damaged equipment fees.<br><br><h3>Where to return your equipment?</h3>
There should have been a return shipping label in the equipment’s original packaging. If you still have that, use it to package up your equipment an<a href="https://tools.usps.com/find-location.htm" target="_blank">d </a><a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank">.</a> If not, go to <a href="https://www.directv.com/customer-service" target="_blank">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank"> </a>to talk with an agent who can provide you a FedEx return label. Pack your equipment in a box, place the FedEx return label on the package, and take it to <a href="https://local.fedex.com/" target="_blank">a </a><a href="https://local.fedex.com/" target="_blank">FedEx</a><a href="https://local.fedex.com/" target="_blank"> </a><a href="https://local.fedex.com/" target="_blank">Office Print and Ship Center</a>.<br><br><h3>What if it&#39;s a warranty replacement?</h3>
<p>Return the equipment within 15 days, simply use the return shipping label that came in the device replacement packaging. No need to return the remote or power cord or HDMI cables<span style="color: #181818;">.</span></p>
</div>
</div>
<div id="firststepcontent">
<p><br><strong>Do you lease or own?</strong><br>You can tell if your receiver is leased by checking <a href="https://www.directv.com/accounts/stream/billing?tabValue=viewBill" target="_self">your charges online</a> for any monthly lease charges (e.g. &quot;Device lease fee&quot;, &quot;TV access fee&quot;). If you don&#39;t see this fee, then you own your equipment.</p>
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Learn what DIRECTV equipment needs to be returned and how to return or recycle it.

Returning your DIRECTV equipment

<p>
    Learn what DIRECTV equipment needs to be returned and how to return it.
</p>

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<h2>Shipping your return equipment</h2>
When you cancel your service, replace equipment, or remove equipment from your account, you’ll need to return your <em><strong>leased</strong></em> equipment in good condition to avoid a non-return fee or damaged equipment fee. <strong><em>Owned</em></strong> equipment can be kept.<br><br><p>Each return is different, but here are some more details on what you might need to return and what you can keep.</p>
<br><h3>What do I need to return?</h3>
<strong><em>Leased</em></strong> receivers, remote controls, and power cords – you can tell if your receiver is leased by checking <a href="https://www.directv.com/accounts/satellite/billing?tabValue=viewBill" target="_self">your bill</a> for any monthly lease charges (e.g. “Device lease fee”, “TV access fee”).<br><br><h3>What can I keep?</h3>
<em><strong>Owned</strong></em> receivers, satellite dishes and accessories like mount and pole.<br><br><br><h3>How do I return my equipment?</h3>
<p>In some cases, we’ll send you a return kit in the mail. If you received a return kit, simply pack up the equipment you&#39;re sending back to us, attach the prepaid shipping label to the return kit, and give the kit to your mail carrier or <a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at a post office</a>.</p>
<p>If you have leased equipment but didn’t receive a return kit, bring your unboxed equipment and account number to any <a href="https://local.fedex.com" target="_blank">FedEx Office Print and Ship Center</a> location. You&#39;ll get a receipt that confirms your return. It’s fast, easy, and no packing is necessary.</p>
<br><br><h3>How do I swap equipment?</h3>
Either drop off the unboxed equipment that is being returned at a <a href="https://local.fedex.com" target="_blank">FedEx Office Print and Ship Center</a> or use the materials that come in the new equipment’s box to pack up your equipment. Then <a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at a post office</a>.<br><br><h3>Recycle your equipment-go green with DIRECTV</h3>
<p>If your device isn’t leased and you’d like to recycle it, check out our <a href="https://www.directv.com/support/recycle" target="_blank">DIRECTV Recycle</a> page for help recycling your equipment. Just enter the requested information to ensure your equipment can be recycled—if not, you could be charged a non-return fee. If your equipment can be recycled, we’ll provide a shipping label.</p>



<div id="tileTitle">Return or recycle your DIRECTV equipment</div>
<div id="tileDescription">Learn what DIRECTV equipment needs to be returned and how to return it.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
<div id="firststepcontent">
<h2>Shipping your return equipment</h2>
When you cancel your service, replace equipment, or remove equipment from your account, you’ll need to return your <em><strong>leased</strong></em> equipment in good condition to avoid a non-return fee or damaged equipment fee. <strong><em>Owned</em></strong> equipment can be kept.<br><br><p>Each return is different, but here are some more details on what you might need to return and what you can keep.</p>
<br><h3>What do I need to return?</h3>
<strong><em>Leased</em></strong> receivers, remote controls, and power cords – you can tell if your receiver is leased by checking <a href="https://www.directv.com/accounts/satellite/billing?tabValue=viewBill" target="_self">your bill</a> for any monthly lease charges (e.g. “Device lease fee”, “TV access fee”).<br><br><h3>What can I keep?</h3>
<em><strong>Owned</strong></em> receivers, satellite dishes and accessories like mount and pole.<br><br><br><h3>How do I return my equipment?</h3>
<p>In some cases, we’ll send you a return kit in the mail. If you received a return kit, simply pack up the equipment you&#39;re sending back to us, attach the prepaid shipping label to the return kit, and give the kit to your mail carrier or <a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at a post office</a>.</p>
<p>If you have leased equipment but didn’t receive a return kit, bring your unboxed equipment and account number to any <a href="https://local.fedex.com" target="_blank">FedEx Office Print and Ship Center</a> location. You&#39;ll get a receipt that confirms your return. It’s fast, easy, and no packing is necessary.</p>
<br><br><h3>How do I swap equipment?</h3>
Either drop off the unboxed equipment that is being returned at a <a href="https://local.fedex.com" target="_blank">FedEx Office Print and Ship Center</a> or use the materials that come in the new equipment’s box to pack up your equipment. Then <a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at a post office</a>.<br><br><h3>Recycle your equipment-go green with DIRECTV</h3>
<p>If your device isn’t leased and you’d like to recycle it, check out our <a href="https://www.directv.com/support/recycle" target="_blank">DIRECTV Recycle</a> page for help recycling your equipment. Just enter the requested information to ensure your equipment can be recycled—if not, you could be charged a non-return fee. If your equipment can be recycled, we’ll provide a shipping label.</p>
</div>
<div id="primaryTile"><span id="tileImage">https://www.directv.com/dtvassets/support/BYOD.png</span>
<div id="tileLabel">Internet Connection (no Satellite)</div>
<div id="tileContent">
<div id="tileTitle">Return or recycle your DIRECTV equipment</div>
<div id="tileDescription">Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
<div>Troubleshoot sound and picture issues based on the service you use:</div>
<div id="secondaryRadio1">
<div id="secondaryRadioName1"><strong>You own your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent1">
<h3>Returning your owned DIRECTV equipment</h3>
When you canceled your service, you should have received an email with instructions. If not, please <a href="https://www.directv.com/customer-service" target="_self">chat or call</a>.<br><br>You’re only eligible to return a device <strong>within 14 days of your original order or ship date.</strong> When the device is returned during that time frame, you’ll receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.<br><br>To return the device, use the return label provided in the original packaging and <a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at</a><a href="https://tools.usps.com/find-location.htm" target="_blank"> </a><a href="https://tools.usps.com/find-location.htm" target="_blank">a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank">.</a> If you don’t have a label, go to <a href="https://www.directv.com/customer-service" target="_blank">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank"> </a>to talk with an agent.<br><br><strong>NOTE: </strong>If you’re paying for your device on an installment plan and cancel your service, you’ll be charged for the outstanding balance per the terms of your installment agreement. <br><br></div>
</div>
<div id="secondaryRadio2">
<div id="secondaryRadioName2"><strong>You lease your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent2">
<h3>Shipping your return equipment</h3>
<p>When you cancel your service, order an equipment replacement under warranty, or remove equipment from your account, you’ll need to return your <em>leased</em> equipment in good condition to avoid a non-return fee or damaged equipment fee.</p>
<br><strong>Heads up!</strong> Refer to the <a href="https://www.directv.com/legal/directv-stream-cancellation-policy/" target="_blank">DIRECTV Equipment Lease Agreement</a> for full details on non-return and damaged equipment fees.<br><br><h3>Where to return your equipment?</h3>
There should have been a return shipping label in the equipment’s original packaging. If you still have that, use it to package up your equipment an<a href="https://tools.usps.com/find-location.htm" target="_blank">d </a><a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank">.</a> If not, go to <a href="https://www.directv.com/customer-service" target="_blank">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank"> </a>to talk with an agent who can provide you a FedEx return label. Pack your equipment in a box, place the FedEx return label on the package, and take it to <a href="https://local.fedex.com/" target="_blank">a </a><a href="https://local.fedex.com/" target="_blank">FedEx</a><a href="https://local.fedex.com/" target="_blank"> </a><a href="https://local.fedex.com/" target="_blank">Office Print and Ship Center</a>.<br><br><h3>What if it&#39;s a warranty replacement?</h3>
<p>Return the equipment within 15 days, simply use the return shipping label that came in the device replacement packaging. No need to return the remote or power cord or HDMI cables<span style="color: #181818;">.</span></p>
</div>
</div>
<div id="firststepcontent">
<p><br><strong>Do you lease or own?</strong><br>You can tell if your receiver is leased by checking <a href="https://www.directv.com/accounts/stream/billing?tabValue=viewBill" target="_self">your charges online</a> for any monthly lease charges (e.g. &quot;Device lease fee&quot;, &quot;TV access fee&quot;). If you don&#39;t see this fee, then you own your equipment.</p>
</div>
</div>
</div>


Learn what DIRECTV equipment needs to be returned and how to return it.


<p><br><strong>Do you lease or own?</strong><br>You can tell if your receiver is leased by checking <a href="https://www.directv.com/accounts/stream/billing?tabValue=viewBill" target="_self">your charges online</a> for any monthly lease charges (e.g. &quot;Device lease fee&quot;, &quot;TV access fee&quot;). If you don&#39;t see this fee, then you own your equipment.</p>



<h3>Returning your owned DIRECTV equipment</h3>
When you canceled your service, you should have received an email with instructions. If not, please <a href="https://www.directv.com/customer-service" target="_self">chat or call</a>.<br><br>You’re only eligible to return a device <strong>within 14 days of your original order or ship date.</strong> When the device is returned during that time frame, you’ll receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.<br><br>To return the device, use the return label provided in the original packaging and <a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at</a><a href="https://tools.usps.com/find-location.htm" target="_blank"> </a><a href="https://tools.usps.com/find-location.htm" target="_blank">a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank">.</a> If you don’t have a label, go to <a href="https://www.directv.com/customer-service" target="_blank">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank"> </a>to talk with an agent.<br><br><strong>NOTE: </strong>If you’re paying for your device on an installment plan and cancel your service, you’ll be charged for the outstanding balance per the terms of your installment agreement. <br><br>


<h3>Shipping your return equipment</h3>
<p>When you cancel your service, order an equipment replacement under warranty, or remove equipment from your account, you’ll need to return your <em>leased</em> equipment in good condition to avoid a non-return fee or damaged equipment fee.</p>
<br><strong>Heads up!</strong> Refer to the <a href="https://www.directv.com/legal/directv-stream-cancellation-policy/" target="_blank">DIRECTV Equipment Lease Agreement</a> for full details on non-return and damaged equipment fees.<br><br><h3>Where to return your equipment?</h3>
There should have been a return shipping label in the equipment’s original packaging. If you still have that, use it to package up your equipment an<a href="https://tools.usps.com/find-location.htm" target="_blank">d </a><a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank">.</a> If not, go to <a href="https://www.directv.com/customer-service" target="_blank">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank"> </a>to talk with an agent who can provide you a FedEx return label. Pack your equipment in a box, place the FedEx return label on the package, and take it to <a href="https://local.fedex.com/" target="_blank">a </a><a href="https://local.fedex.com/" target="_blank">FedEx</a><a href="https://local.fedex.com/" target="_blank"> </a><a href="https://local.fedex.com/" target="_blank">Office Print and Ship Center</a>.<br><br><h3>What if it&#39;s a warranty replacement?</h3>
<p>Return the equipment within 15 days, simply use the return shipping label that came in the device replacement packaging. No need to return the remote or power cord or HDMI cables<span style="color: #181818;">.</span></p>



<div id="tileTitle">Return or recycle your DIRECTV equipment</div>
<div id="tileDescription">Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
<div>Troubleshoot sound and picture issues based on the service you use:</div>
<div id="secondaryRadio1">
<div id="secondaryRadioName1"><strong>You own your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent1">
<h3>Returning your owned DIRECTV equipment</h3>
When you canceled your service, you should have received an email with instructions. If not, please <a href="https://www.directv.com/customer-service" target="_self">chat or call</a>.<br><br>You’re only eligible to return a device <strong>within 14 days of your original order or ship date.</strong> When the device is returned during that time frame, you’ll receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.<br><br>To return the device, use the return label provided in the original packaging and <a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at</a><a href="https://tools.usps.com/find-location.htm" target="_blank"> </a><a href="https://tools.usps.com/find-location.htm" target="_blank">a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank">.</a> If you don’t have a label, go to <a href="https://www.directv.com/customer-service" target="_blank">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank"> </a>to talk with an agent.<br><br><strong>NOTE: </strong>If you’re paying for your device on an installment plan and cancel your service, you’ll be charged for the outstanding balance per the terms of your installment agreement. <br><br></div>
</div>
<div id="secondaryRadio2">
<div id="secondaryRadioName2"><strong>You lease your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent2">
<h3>Shipping your return equipment</h3>
<p>When you cancel your service, order an equipment replacement under warranty, or remove equipment from your account, you’ll need to return your <em>leased</em> equipment in good condition to avoid a non-return fee or damaged equipment fee.</p>
<br><strong>Heads up!</strong> Refer to the <a href="https://www.directv.com/legal/directv-stream-cancellation-policy/" target="_blank">DIRECTV Equipment Lease Agreement</a> for full details on non-return and damaged equipment fees.<br><br><h3>Where to return your equipment?</h3>
There should have been a return shipping label in the equipment’s original packaging. If you still have that, use it to package up your equipment an<a href="https://tools.usps.com/find-location.htm" target="_blank">d </a><a href="https://tools.usps.com/find-location.htm" target="_blank">drop it off at a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank">.</a> If not, go to <a href="https://www.directv.com/customer-service" target="_blank">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank"> </a>to talk with an agent who can provide you a FedEx return label. Pack your equipment in a box, place the FedEx return label on the package, and take it to <a href="https://local.fedex.com/" target="_blank">a </a><a href="https://local.fedex.com/" target="_blank">FedEx</a><a href="https://local.fedex.com/" target="_blank"> </a><a href="https://local.fedex.com/" target="_blank">Office Print and Ship Center</a>.<br><br><h3>What if it&#39;s a warranty replacement?</h3>
<p>Return the equipment within 15 days, simply use the return shipping label that came in the device replacement packaging. No need to return the remote or power cord or HDMI cables<span style="color: #181818;">.</span></p>
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<p><br><strong>Do you lease or own?</strong><br>You can tell if your receiver is leased by checking <a href="https://www.directv.com/accounts/stream/billing?tabValue=viewBill" target="_self">your charges online</a> for any monthly lease charges (e.g. &quot;Device lease fee&quot;, &quot;TV access fee&quot;). If you don&#39;t see this fee, then you own your equipment.</p>
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