Return or recycle your DIRECTV equipment

Learn what DIRECTV equipment needs to be returned and how to return it.
Choose the service you have at your home:
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Satellite Dish
Satellite Dish
Learn what DIRECTV equipment needs to be returned and how to return it.
Not the right service?
When you cancel your service, replace equipment, or remove equipment from your account, you may need to return certain equipment to avoid a non-return fee. Each return is different, but here's a general list of what to return and what to keep.
 

What you’ll return

  • Leased receivers

What you’ll keep

  • Satellite dish and accessories including mount and pole
  • Remote controls

Shipping your return equipment

If we direct you to FedEx or UPS
It’s fast, easy, and no packing is necessary. Just bring your unboxed equipment and account number to a FedEx Office Print and Ship Center or The UPS Store. You'll get a receipt that confirms your return.

If we send you a return kit
Pack up the equipment you're sending back to us. Attach the prepaid shipping label to the return kit. Give the kit to your mail carrier or drop off at a post office.

If you’re swapping equipment
Either drop off the unboxed equipment that is being returned at a FedEx Office Print and Ship Center or The UPS Store. Or, use the materials that come in the new equipment’s box to pack up your equipment. Then drop it off at a post office.
 
Didn’t get your return box or other concerns? Call us at 800.531.5000 or chat with an agent.

Recycling equipment
To recycle your DIRECTV equipment, go to our recycling site and enter the requested information. You will be provided a shipping label.
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Internet Connection (no Satellite)
Internet Connection (no Satellite)
Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.
Not the right service?
Troubleshoot sound and picture issues based on the service you use:
You own your DIRECTV equipment

Returning your Owned DIRECTV Equipment

You’re only eligible to return a device within 14 days of your original order or ship date. When the device is returned during that time frame, you’ll receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.

If you’re paying for your device on an installment plan and cancel your service, you’ll be charged for the outstanding balance per the terms of your installment agreement.

You have two options to cancel your service: self-service cancellation and guided cancellation.

Self-service cancellation

  1. Sign in to your account
  2. Go to Manage My TV Package
  3. Select “Cancel my service
  4. Follow the prompts
  5. Upon completion, you’ll receive detailed information via email about any equipment you need to return.

Guided cancellation

Call us at 800.531.5000. A support agent will tell you exactly which equipment you need to return. They’ll also send you an email or letter with detailed instructions.

Shipping your return equipment
If we send you a return kit
Pack up the equipment you're sending back to us. Attach the prepaid shipping label to the return kit. Give the kit to your mail carrier or drop off at a post office or at an AT&T retail store.

Recycling equipment
To recycle your DIRECTV equipment, go to our recycling site and enter the requested information. You will be provided a shipping label.
You lease your DIRECTV equipment

Returning your Leased DIRECTV Equipment

First, you must contact DIRECTV to disconnect any leased equipment or to disconnect your service. Equipment must be shipped back to DIRECTV via the United States Postal Service using the return label shipped with the equipment. For more information on cancelling, visit our Residential Terms of Service page.

Didn’t get your return box or other concerns? Contact us.

Choose the service you have at your home:

Satellite Dish

Satellite Dish

Internet Connection (no Satellite)

Internet Connection (no Satellite)

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