Orders, apps & equipment

Return or recycle your DIRECTV equipment

<div id="selectorOptionsLabel">Choose the service you have at your home:</div>
<div id="selectorOptions">
<div id="primaryTile"><span id="tileImage">https://www.directv.com/dtvassets/support/Satellite.png</span>
<div id="tileLabel">Satellite Dish</div>
<div id="tileContent">
<div id="tileTitle">Return or recycle your DIRECTV equipment</div>
<div id="tileDescription">Learn what DIRECTV equipment needs to be returned and how to return it.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
<div id="firststepcontent">
<h2>Shipping your return equipment</h2>
When you cancel your service, replace equipment, or remove equipment from your account, you must return your <em><strong>leased</strong></em> equipment in good condition to avoid a non-return fee or damaged equipment fee; <strong><em>owned</em></strong> equipment can be kept.<br><strong>Note:</strong> Any equipment removed from your account should be deactivated to avoid additional reoccurring monthly charges.<br><br><p>Each return is different, but here are some more details on what you might need to return and what you can keep.</p>
<br><h3>What do I need to return?</h3>
<strong><em>Leased</em></strong> receivers, remote controls, and power cords.<br><br><h3>What can I keep?</h3>
<em><strong>Owned</strong></em> receivers, satellite dishes and accessories like mount and pole.<br><br><br><h3>How do I return my equipment?</h3>
<p>In some cases, we send you a return kit in the mail. If you received a return kit, simply pack up the equipment you&#39;re sending back to us, attach the prepaid shipping label to the return kit, and give the kit to your mail carrier or <a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at a post office</a>.</p>
<p>If you have leased equipment but didn’t receive a return kit, bring your unboxed equipment and account number to any <a href="https://local.fedex.com" target="_blank" rel="noopener noreferrer">FedEx Office Print and Ship Center</a> location. You get a receipt that confirms your return. It’s fast, easy, and no packing is necessary.</p>
<br><br><h3>How do I swap equipment?</h3>
Either drop off the unboxed equipment that is being returned at a <a href="https://local.fedex.com" target="_blank" rel="noopener noreferrer">FedEx Office Print and Ship Center</a> or use the materials that come in the new equipment’s box to pack up your equipment. Then <a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at a post office</a>.<br><br><h3>Recycle your equipment-go green with DIRECTV</h3>
<p>If your device isn’t leased and you’d like to recycle it, check out our <a href="https://www.directv.com/support/recycle" target="_blank" rel="noopener noreferrer">DIRECTV Recycle</a> page for help recycling your equipment. Just enter the requested information to ensure your equipment can be recycled—if not, you could be charged a non-return fee. If your equipment can be recycled, we’ll provide a shipping label.</p>
</div>
<div id="primaryTile"><span id="tileImage">https://www.directv.com/dtvassets/support/BYOD.png</span>
<div id="tileLabel">Internet Connection (no Satellite)</div>
<div id="tileContent">
<div id="tileTitle">Return or recycle your DIRECTV equipment</div>
<div id="tileDescription">Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
<div>Troubleshoot sound and picture issues based on the service you use:</div>
<div id="secondaryRadio1">
<div id="secondaryRadioName1"><strong>You own your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent1">
<h3>Returning your owned DIRECTV equipment</h3>
When you canceled your service, you should have received an email with instructions. If not, please <a href="https://www.directv.com/customer-service" target="_self">chat or call</a>.<br><br>You’re only eligible to return a device <strong>within 14 days of your original order or ship date.</strong> When the device is returned during that time frame, you receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.<br><br>To return the device, use the return label provided in the original packaging and <a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer"> </a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">.</a> If you don’t have a label, go to <a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer"> </a>to talk with an agent.<br><br><strong>NOTE: </strong>If you’re paying for your device on an installment plan and cancel your service, you are charged for the outstanding balance per the terms of your installment agreement. <br><br></div>
</div>
<div id="secondaryRadio2">
<div id="secondaryRadioName2"><strong>You lease your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent2">
<h3>Shipping your return equipment</h3>
<p>When you cancel your service, order an equipment replacement under warranty, or remove equipment from your account, you need to return your <em>leased</em> equipment in good condition to avoid a non-return fee or damaged equipment fee.</p>
<br><strong>Heads up!</strong> Refer to the <a href="https://www.directv.com/legal/directv-stream-cancellation-policy/" target="_blank" rel="noopener noreferrer">DIRECTV Equipment Lease Agreement</a> for full details on non-return and damaged equipment fees.<br><br><h3>Where to return your equipment?</h3>
There should have been a return shipping label in the equipment’s original packaging. If you still have that, use it to package up your equipment an<a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">d </a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">.</a> If not, go to <a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer"> </a>to talk with an agent who can provide you a FedEx return label. Pack your equipment in a box, place the FedEx return label on the package, and take it to <a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">a </a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">FedEx</a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer"> </a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">Office Print and Ship Center</a>.<br><br><h3>What if it&#39;s a warranty replacement?</h3>
<p>Return the equipment within 15 days, simply use the return shipping label that came in the device replacement packaging. No need to return the remote or power cord or HDMI cables<span style="color: #181818;">.</span></p>
</div>
</div>
<div id="firststepcontent">
<p><br><strong>Not sure if you have a leased or purchased device?</strong><br><a href="https://www.directv.com/customer-service?L1=managemyequipment&amp;L2=returnmyequipment" target="_blank" rel="noopener noreferrer">Contact us</a> and we can help!</p>
</div>
</div>
</div>
</div>
</div>
</div>

Learn what DIRECTV equipment needs to be returned and how to return or recycle it.

Returning your DIRECTV equipment

<p>
    Learn what DIRECTV equipment needs to be returned and how to return it.
</p>

Watch your DVR playlist from any TV in your Whole-Home network

Get help with your DIRECTV Gemini Air or remote

Error code 631: Incorrect Network Setup Detected

DIRECTV error codes 731, 732, 733, or 736

Set favorite channels and add bookmarks on DIRECTV

Set up replacement DIRECTV Gemini equipment

DIRECTV satellite dish installation

Find on-demand titles to watch with DIRECTV STREAM

Get your DIRECTV channel lineup

MLB.TV through DIRECTV

Get help with location service errors

Get help with error code 745, 746, 761, or 762

Stream your network favorites

DIRECTV error code: 920

Use Picture-in-Picture (PiP) with Genie DVR

Fix DIRECTV network connection error messages

DIRECTV error code: 928

Get help with DIRECTV upgrade error messages

DIRECTV error code: 722

DIRECTV error code: 773

DIRECTV error code: 927

Fix DIRECTV streaming limit errors

DIRECTV error code: 764

Get help with DIRECTV error code 902

DIRECTV error code: 772

DIRECTV error code: 763

DIRECTV STREAM error codes FAQ

Manage DIRECTV pop-up blocker & anti-virus settings

Change your DIRECTV Signature Package

Check DIRECTV Equipment Order Status

Learn about DIRECTV fees

DIRECTV 4K UHD streaming FAQ

Watch National Basketball Association (NBA) games on DIRECTV

Get help with DIRECTV error code 782

Fix DIRECTV error code 792

DIRECTV error code: Your receiver is too hot

Manage pop-up blocker & anti-virus settings

Watch National Football League (NFL) games on DIRECTV

What happens after I cancel my DIRECTV service?

View and manage your DIRECTV devices

DIRECTV App for LG - Troubleshooting & Tips

DIRECTV sports team recordings and live scores FAQ

How to access DIRECTV Sports Mode

Turn on and manage DIRECTV closed captioning

Get internet speed suggestions for DIRECTV

DIRECTV error code: 774

Lease DIRECTV via Internet (no Satellite) Equipment

Move your DIRECTV service to a new address

Use your mobile device as a remote control

Watch Major League Baseball (MLB) games on DIRECTV

Connect your DIRECTV receiver to an HDTV

All about DIRECTV Genre Packs

Get NBA LEAGUE PASS on DIRECTV

Check your DIRECTV reward status

DIRECTV error code: 711

Peacock Premium through DIRECTV

DIRECTV error code: 727

Get help with DIRECTV error code 775

Why is my bill higher than expected?

Get DIRECTV Sports Pack

Get MLB EXTRA INNINGS on DIRECTV

Tracking the status of your DIRECTV reward

Learn about DIRECTV's Interface experience

discovery+ through DIRECTV

Link your account to Paramount+ with SHOWTIME

Get NHL CENTER ICE on DIRECTV

Read the DIRECTV Terms & Conditions

View scores with DIRECTV ScoreGuide

DIRECTV Refer A Friend program

Why are channels or games blacked out on DIRECTV?

Enroll in paperless billing

DIRECTV Signature Packages and Genre Packs—what’s the difference?

Manage your DIRECTV user ID or password

Sports Central - sports made easy

Watch local and regional sports with DIRECTV

Watch in multi-view with DIRECTV Mix channels

Adding and removing apps from your DIRECTV Gemini device

HBO Max through DIRECTV

Apple TV through DIRECTV

Sign up for DIRECTV Streaming

Use VoiceView or TalkBack on DIRECTV

Get entertainment your way with DIRECTV

Set up and activate your DIRECTV streaming equipment

Find info on DIRECTV STREAM sign-in errors

How to pay your DIRECTV bill

Watch DIRECTV channels and programs

Watch local channels on DIRECTV

Get help with streaming issues on the DIRECTV App

Watch live and On Demand sports events with the ESPN sports app

Get your account balance and due date

Order a new remote control

Make a payment arrangement

Watch college sports on DIRECTV

Chat with an expert

Look for the ‘Chat available’ button at the bottom of the page to resolve your concern now.

Didn't find what you needed? We are here to help!

Connect with other DIRECTV users and experts, ask questions, and find answers.

Didn’t find what you’re looking for? Let us help you!

to perform full service check on your account

Upcoming Appointment

Connect with other DIRECTV STREAM users and experts, ask questions, and find answers.

Have concerns about your service? We can help!

DIRECTV STREAM Support & Customer Service

DIRECTV Support & Customer Service


<h2>Shipping your return equipment</h2>
When you cancel your service, replace equipment, or remove equipment from your account, you must return your <em><strong>leased</strong></em> equipment in good condition to avoid a non-return fee or damaged equipment fee; <strong><em>owned</em></strong> equipment can be kept.<br><strong>Note:</strong> Any equipment removed from your account should be deactivated to avoid additional reoccurring monthly charges.<br><br><p>Each return is different, but here are some more details on what you might need to return and what you can keep.</p>
<br><h3>What do I need to return?</h3>
<strong><em>Leased</em></strong> receivers, remote controls, and power cords.<br><br><h3>What can I keep?</h3>
<em><strong>Owned</strong></em> receivers, satellite dishes and accessories like mount and pole.<br><br><br><h3>How do I return my equipment?</h3>
<p>In some cases, we send you a return kit in the mail. If you received a return kit, simply pack up the equipment you&#39;re sending back to us, attach the prepaid shipping label to the return kit, and give the kit to your mail carrier or <a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at a post office</a>.</p>
<p>If you have leased equipment but didn’t receive a return kit, bring your unboxed equipment and account number to any <a href="https://local.fedex.com" target="_blank" rel="noopener noreferrer">FedEx Office Print and Ship Center</a> location. You get a receipt that confirms your return. It’s fast, easy, and no packing is necessary.</p>
<br><br><h3>How do I swap equipment?</h3>
Either drop off the unboxed equipment that is being returned at a <a href="https://local.fedex.com" target="_blank" rel="noopener noreferrer">FedEx Office Print and Ship Center</a> or use the materials that come in the new equipment’s box to pack up your equipment. Then <a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at a post office</a>.<br><br><h3>Recycle your equipment-go green with DIRECTV</h3>
<p>If your device isn’t leased and you’d like to recycle it, check out our <a href="https://www.directv.com/support/recycle" target="_blank" rel="noopener noreferrer">DIRECTV Recycle</a> page for help recycling your equipment. Just enter the requested information to ensure your equipment can be recycled—if not, you could be charged a non-return fee. If your equipment can be recycled, we’ll provide a shipping label.</p>



<div id="tileTitle">Return or recycle your DIRECTV equipment</div>
<div id="tileDescription">Learn what DIRECTV equipment needs to be returned and how to return it.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
<div id="firststepcontent">
<h2>Shipping your return equipment</h2>
When you cancel your service, replace equipment, or remove equipment from your account, you must return your <em><strong>leased</strong></em> equipment in good condition to avoid a non-return fee or damaged equipment fee; <strong><em>owned</em></strong> equipment can be kept.<br><strong>Note:</strong> Any equipment removed from your account should be deactivated to avoid additional reoccurring monthly charges.<br><br><p>Each return is different, but here are some more details on what you might need to return and what you can keep.</p>
<br><h3>What do I need to return?</h3>
<strong><em>Leased</em></strong> receivers, remote controls, and power cords.<br><br><h3>What can I keep?</h3>
<em><strong>Owned</strong></em> receivers, satellite dishes and accessories like mount and pole.<br><br><br><h3>How do I return my equipment?</h3>
<p>In some cases, we send you a return kit in the mail. If you received a return kit, simply pack up the equipment you&#39;re sending back to us, attach the prepaid shipping label to the return kit, and give the kit to your mail carrier or <a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at a post office</a>.</p>
<p>If you have leased equipment but didn’t receive a return kit, bring your unboxed equipment and account number to any <a href="https://local.fedex.com" target="_blank" rel="noopener noreferrer">FedEx Office Print and Ship Center</a> location. You get a receipt that confirms your return. It’s fast, easy, and no packing is necessary.</p>
<br><br><h3>How do I swap equipment?</h3>
Either drop off the unboxed equipment that is being returned at a <a href="https://local.fedex.com" target="_blank" rel="noopener noreferrer">FedEx Office Print and Ship Center</a> or use the materials that come in the new equipment’s box to pack up your equipment. Then <a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at a post office</a>.<br><br><h3>Recycle your equipment-go green with DIRECTV</h3>
<p>If your device isn’t leased and you’d like to recycle it, check out our <a href="https://www.directv.com/support/recycle" target="_blank" rel="noopener noreferrer">DIRECTV Recycle</a> page for help recycling your equipment. Just enter the requested information to ensure your equipment can be recycled—if not, you could be charged a non-return fee. If your equipment can be recycled, we’ll provide a shipping label.</p>
</div>
<div id="primaryTile"><span id="tileImage">https://www.directv.com/dtvassets/support/BYOD.png</span>
<div id="tileLabel">Internet Connection (no Satellite)</div>
<div id="tileContent">
<div id="tileTitle">Return or recycle your DIRECTV equipment</div>
<div id="tileDescription">Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
<div>Troubleshoot sound and picture issues based on the service you use:</div>
<div id="secondaryRadio1">
<div id="secondaryRadioName1"><strong>You own your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent1">
<h3>Returning your owned DIRECTV equipment</h3>
When you canceled your service, you should have received an email with instructions. If not, please <a href="https://www.directv.com/customer-service" target="_self">chat or call</a>.<br><br>You’re only eligible to return a device <strong>within 14 days of your original order or ship date.</strong> When the device is returned during that time frame, you receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.<br><br>To return the device, use the return label provided in the original packaging and <a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer"> </a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">.</a> If you don’t have a label, go to <a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer"> </a>to talk with an agent.<br><br><strong>NOTE: </strong>If you’re paying for your device on an installment plan and cancel your service, you are charged for the outstanding balance per the terms of your installment agreement. <br><br></div>
</div>
<div id="secondaryRadio2">
<div id="secondaryRadioName2"><strong>You lease your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent2">
<h3>Shipping your return equipment</h3>
<p>When you cancel your service, order an equipment replacement under warranty, or remove equipment from your account, you need to return your <em>leased</em> equipment in good condition to avoid a non-return fee or damaged equipment fee.</p>
<br><strong>Heads up!</strong> Refer to the <a href="https://www.directv.com/legal/directv-stream-cancellation-policy/" target="_blank" rel="noopener noreferrer">DIRECTV Equipment Lease Agreement</a> for full details on non-return and damaged equipment fees.<br><br><h3>Where to return your equipment?</h3>
There should have been a return shipping label in the equipment’s original packaging. If you still have that, use it to package up your equipment an<a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">d </a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">.</a> If not, go to <a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer"> </a>to talk with an agent who can provide you a FedEx return label. Pack your equipment in a box, place the FedEx return label on the package, and take it to <a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">a </a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">FedEx</a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer"> </a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">Office Print and Ship Center</a>.<br><br><h3>What if it&#39;s a warranty replacement?</h3>
<p>Return the equipment within 15 days, simply use the return shipping label that came in the device replacement packaging. No need to return the remote or power cord or HDMI cables<span style="color: #181818;">.</span></p>
</div>
</div>
<div id="firststepcontent">
<p><br><strong>Not sure if you have a leased or purchased device?</strong><br><a href="https://www.directv.com/customer-service?L1=managemyequipment&amp;L2=returnmyequipment" target="_blank" rel="noopener noreferrer">Contact us</a> and we can help!</p>
</div>
</div>
</div>


Learn what DIRECTV equipment needs to be returned and how to return it.


<p><br><strong>Not sure if you have a leased or purchased device?</strong><br><a href="https://www.directv.com/customer-service?L1=managemyequipment&amp;L2=returnmyequipment" target="_blank" rel="noopener noreferrer">Contact us</a> and we can help!</p>



<h3>Returning your owned DIRECTV equipment</h3>
When you canceled your service, you should have received an email with instructions. If not, please <a href="https://www.directv.com/customer-service" target="_self">chat or call</a>.<br><br>You’re only eligible to return a device <strong>within 14 days of your original order or ship date.</strong> When the device is returned during that time frame, you receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.<br><br>To return the device, use the return label provided in the original packaging and <a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer"> </a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">.</a> If you don’t have a label, go to <a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer"> </a>to talk with an agent.<br><br><strong>NOTE: </strong>If you’re paying for your device on an installment plan and cancel your service, you are charged for the outstanding balance per the terms of your installment agreement. <br><br>


<h3>Shipping your return equipment</h3>
<p>When you cancel your service, order an equipment replacement under warranty, or remove equipment from your account, you need to return your <em>leased</em> equipment in good condition to avoid a non-return fee or damaged equipment fee.</p>
<br><strong>Heads up!</strong> Refer to the <a href="https://www.directv.com/legal/directv-stream-cancellation-policy/" target="_blank" rel="noopener noreferrer">DIRECTV Equipment Lease Agreement</a> for full details on non-return and damaged equipment fees.<br><br><h3>Where to return your equipment?</h3>
There should have been a return shipping label in the equipment’s original packaging. If you still have that, use it to package up your equipment an<a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">d </a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">.</a> If not, go to <a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer"> </a>to talk with an agent who can provide you a FedEx return label. Pack your equipment in a box, place the FedEx return label on the package, and take it to <a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">a </a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">FedEx</a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer"> </a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">Office Print and Ship Center</a>.<br><br><h3>What if it&#39;s a warranty replacement?</h3>
<p>Return the equipment within 15 days, simply use the return shipping label that came in the device replacement packaging. No need to return the remote or power cord or HDMI cables<span style="color: #181818;">.</span></p>



<div id="tileTitle">Return or recycle your DIRECTV equipment</div>
<div id="tileDescription">Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
<div>Troubleshoot sound and picture issues based on the service you use:</div>
<div id="secondaryRadio1">
<div id="secondaryRadioName1"><strong>You own your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent1">
<h3>Returning your owned DIRECTV equipment</h3>
When you canceled your service, you should have received an email with instructions. If not, please <a href="https://www.directv.com/customer-service" target="_self">chat or call</a>.<br><br>You’re only eligible to return a device <strong>within 14 days of your original order or ship date.</strong> When the device is returned during that time frame, you receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.<br><br>To return the device, use the return label provided in the original packaging and <a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer"> </a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">.</a> If you don’t have a label, go to <a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer"> </a>to talk with an agent.<br><br><strong>NOTE: </strong>If you’re paying for your device on an installment plan and cancel your service, you are charged for the outstanding balance per the terms of your installment agreement. <br><br></div>
</div>
<div id="secondaryRadio2">
<div id="secondaryRadioName2"><strong>You lease your DIRECTV equipment</strong></div>
<div id="secondaryRadioContent2">
<h3>Shipping your return equipment</h3>
<p>When you cancel your service, order an equipment replacement under warranty, or remove equipment from your account, you need to return your <em>leased</em> equipment in good condition to avoid a non-return fee or damaged equipment fee.</p>
<br><strong>Heads up!</strong> Refer to the <a href="https://www.directv.com/legal/directv-stream-cancellation-policy/" target="_blank" rel="noopener noreferrer">DIRECTV Equipment Lease Agreement</a> for full details on non-return and damaged equipment fees.<br><br><h3>Where to return your equipment?</h3>
There should have been a return shipping label in the equipment’s original packaging. If you still have that, use it to package up your equipment an<a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">d </a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">drop it off at a post office</a><a href="https://tools.usps.com/find-location.htm" target="_blank" rel="noopener noreferrer">.</a> If not, go to <a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer">Contact us</a><a href="https://www.directv.com/customer-service" target="_blank" rel="noopener noreferrer"> </a>to talk with an agent who can provide you a FedEx return label. Pack your equipment in a box, place the FedEx return label on the package, and take it to <a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">a </a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">FedEx</a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer"> </a><a href="https://local.fedex.com/" target="_blank" rel="noopener noreferrer">Office Print and Ship Center</a>.<br><br><h3>What if it&#39;s a warranty replacement?</h3>
<p>Return the equipment within 15 days, simply use the return shipping label that came in the device replacement packaging. No need to return the remote or power cord or HDMI cables<span style="color: #181818;">.</span></p>
</div>
</div>
<div id="firststepcontent">
<p><br><strong>Not sure if you have a leased or purchased device?</strong><br><a href="https://www.directv.com/customer-service?L1=managemyequipment&amp;L2=returnmyequipment" target="_blank" rel="noopener noreferrer">Contact us</a> and we can help!</p>
</div>


Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.