Community forum api variables

Ooops! That was unexpected. Please wait a moment and refresh the page to try again.

Learn about viewing options during signal interference

diagnosticCard

If you have just refreshed your receiver, please try again in 5 minutes. If you're still having issues with your receiver, please use the resources below.

) has been refreshed. Your receiver should be fully functional within 5 minutes.

This account does not have any DIRECTV STREAM device.

equipmentCard

Get info and tips to help your installation go smoothly.

WATCH: How is DIRECTV Installed?

Learn how to get your DIRECTV STREAM device connected to watch your favorite shows and movies, find your favorite apps, and more

WATCH: Set up your DIRECTV STREAM device

featuredVideos

Chat with an expert

Look for the ‘Chat available’ button at the bottom of the page to resolve your concern now.

Didn't find what you needed? We are here to help!

Connect with other DIRECTV users and experts, ask questions, and find answers.

Didn’t find what you’re looking for? Let us help you!

to perform full service check on your account

Upcoming Appointment

Connect with other DIRECTV STREAM users and experts, ask questions, and find answers.

Have concerns about your service? We can help!

DIRECTV STREAM Support & Customer Service

DIRECTV Support & Customer Service

General labels

globalFooter

globalNavigation

recoverableDevice

Search URL

Get help with your DIRECTV service including quick fixes & troubleshooting for billing, account, channels, orders, app and equipment issues.

DIRECTV Support - Troubleshoot & Fix Issues Online

Payments & charges

User ID & passwords

Account management

Billing & Account

Picture or sound issues

Device issues

Error messages

Connection or streaming issues

Quick Fixes

Exploring your new service

Streaming device setup or replacement

Settings & features

Device & Streaming

Channel lineups

Premium options & on demand

Watch live & recorded TV

Sports & special event programs

Channel Lineups

streamPage

Payments

Bill explanation & charges

User ID & password

Equipment issues

Order status & installations

DVR & receiver setup

Remote control support

Streaming options & settings

Orders & Setup

Channel lineups & packages

Premium channels & on demand

SatelliteTopicpage

Channels, packages & programs Help | DIRECTV Support

We’ve got more channels, more packages, and more fun for you! Browse the list below for the best entertainment experience.

Channels, packages & programs

Orders, apps & equipment Help | DIRECTV Support

Learn how to set up your equipment or remote app. Select the topic that best describes your issue.

Orders, apps & equipment

Quick fixes & troubleshooting Help | DIRECTV Support

You can speed up issue resolution by troubleshooting it on your own! Select the topic that best describes your issue.

Quick fixes & troubleshooting

Billing & account management Help | DIRECTV Support

Discover how to pay your bill, view statements, and more. Select the topic that best describes your issue.

Billing & account management

direcTV supportpage

auth

envConfigUrl

lightLogo

logo

options

recog

search

unauth

Header

DIRECTV Customer Service: Contact Our Support by Phone or Chat.

DIRECTV Customer Service - Phone Support & Chat

SeoTags

<a href='/customer/cancel-help?directsupport=true&callID=missing%20content' style='color: rgb(46,112,189);text-decoration: none;'>Chat now</a> for help with content.

Want to cancel DIRECTV due to missing content?

<a href='/customer/cancel-help?directsupport=true&callID=technical%20troubleshooting' style='color: rgb(46,112,189);text-decoration: none;'>Chat now</a> for technical help.

Want to cancel DIRECTV due to technical troubles?

<ul><li>If you have a satellite dish at your home, visit our <a href='/moving/' style='color: rgb(46,112,189);text-decoration: none;' target='_blank'>Movers page</a>.</li><li>If you get service over the internet (no satellite dish) our <a href='/support/article/000093538' style='color: rgb(46,112,189);text-decoration: none;' target='_blank'>Movers guide</a> has you covered.</li></ul>

<ul><li>Have a satellite dish at your home? Call 800.531.5000. We’ll put your account on hold.</li><li>If you get your DIRECTV service over the internet (no satellite dish) <a style="color: rgb(46,112,189);text-decoration: none;" href="/account/overview" target="_blank">sign in</a> and select “Pause service” or <a href='/customer/cancel-help?directsupport=true&callID=pause%20service' style='color: rgb(46,112,189);text-decoration: none;'>chat now</a> to learn more.</li></ul>

<a href='/customer/cancel-help?directsupport=true&callID=stretch%20budget' style='color: rgb(46,112,189);text-decoration: none;'>Chat now</a> or call us at 800.531.5000. We’ll review your current entertainment package and make sure you’re getting the best value.

<ul><li>We’re happy to help you with a quick, personalized cancellation. Call 800.531.5000.</li><li> If you get your DIRECTV service over the internet (no satellite dish) <a style="color: rgb(46,112,189);text-decoration: none;" href="/account/overview" target="_blank">sign in</a> and select "Cancel service" or <a href='/customer/cancel-help?directsupport=true&callID=cancel' style='color: rgb(46,112,189);text-decoration: none;'>chat now</a>.

<h1>Cancel DIRECTV, pause service—or get a better deal</h1><h2>You’re in the right place to cancel DIRECTV. But before you go, why not check out a few alternatives?</h2>

cancelHelpData

Not sure if your device is supported? <a href="/support/article/000069938/" target="_blank" title="Link opens in a new window">Check now</a> Go to your device’s app store:<ul><li><a href="https://apps.apple.com/us/app/at-t-tv/id1136238277" target="_blank" style="padding: 4px; line-height: 24px;" title="Link opens in a new window">Apple App store</a></li><li><a href="https://play.google.com/store/apps/details?id=com.att.tv" target="_blank" style="padding: 4px; line-height: 24px;" title="Link opens in a new window">Google Play store </a></li><li><a href="https://www.amazon.com/gp/product/B01J62Q632" target="_blank" style="padding: 4px; line-height: 24px;" title="Link opens in a new window">Amazon for Android </a></li></ul>Select the DIRECTV app and follow the prompts. Have your DIRECTV user ID and password handy for sign-in.

How do I get the DIRECTV App?

NBA League Pass  is a subscription-based package that delivers up to 40 live NBA regular season games per week - all in HD. The NBA action appears on Ch. 750-768  during the regular season. NBA TV can be found on Ch. 216. <a href='https://www.directv.com/sports-info/' target='_blank' title='Link opens in a new window'>Check out NBA game schedules</a> NBA LEAGUE PASS packages for the regular season will not automatically renew. Get more info at <a href='https://www.directv.com/sports/' target='_blank' title='Link opens in a new window'>directv.com/sports.</a>

How do I activate NBA League Pass?

Most customers* can enjoy DIRECTV streaming on all of their compatible devices connected to their home network at the same time. And, use up to three of those streams on the go. <a class='anchor' href='https://www.directv.com/support/article/000093659/' target='_blank' title='Link opens in a new window'>Learn about device and stream limits</a>.

How do I learn about device and stream limits?

Try these tips: <ul><li>Check for app updates in your app store. If an update is available, install it and restart your device.</li><li>Check for device software updates and install.</li><li>Close and restart the DIRECTV app.</li><li>Reboot your phone or tablet.</li><li>Uninstall and reinstall the DIRECTV app.</li><li>Re-launch the DIRECTV app and try again.</li></ul>To reinstall the DIRECTV app:<ul><li>Go to your device’s app store: Apple App store, Google Play store, Amazon for Android. </li><li>Select the DIRECTV app and follow the prompts for installation.</li></ul>.

How do I fix common DIRECTV app issues?

<h2 class='title'>Frequently asked questions</h2>Got questions? You’re not the only one! See our answers to the most common questions.

dtvFaqCommon

Featured solutions

Choose a topic below to see how we can help.

Contact us

Tell us what you need, and we’ll provide the best solution.

Billing and account

Troubleshooting

Manage my equipment

Manage my TV service

Welcome to Support!

Need help? We’re here for you.

answers to common questions, and get helpful resources right here.

generalLables

outages

<ul><li>Watch on different types of devices (TVs, phones, tablets, and computers) simultaneously.</li><li>Enjoy a more personalized, customizable viewing experience.</li><li>Start watching right away with fast and easy self-installation.</li><li>Access over 7,000 apps (with top apps preloaded to make things easy-breezy).</li><li>24/7 access to on demand, pay-per-view, and live TV.</li></ul>

Why DIRECTV over the internet might be a better choice for you

DIRECTV connect via internet/STREAM - Requires an internet connection for Live TV and on-demand streaming.

DIRECTV connect via satellite - Requires a satellite dish for TV service.

Which type of device do you have?

How to redeem your $100 DIRECTV Visa Reward Card

Terms and conditions

Reconnect DIRECTV

Spot your model number—it’s on the green label at the bottom of the receiver. You can also find the model number in

—we're just a click away and available 24/7. Alternatively, you can call us at

We are available Mon-Fri from 7:00 AM to 9:00 PM CT and Sat-Sun from 8:00 AM to 9:00 PM CT.

Heads up

This equipment is not eligible for recycling. You’ll need to return this equipment to DIRECTV. If not returned, fees may apply. Please contact us

for return instructions—we're just a click away! Alternatively, you can call us at

Find a drop-off location

To ship your equipment, follow these instructions:

Need to recycle your DIRECTV equipment? Don’t worry—we’ve got you covered.

We want you back!

Answer a few quick questions and we’ll find the best experience for you.

Did you use a satellite dish to get your DIRECTV service?