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Get help with your DIRECTV service including quick fixes & troubleshooting for billing, account, channels, orders, app and equipment issues.

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Channels, packages & programs Help | DIRECTV Support

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DIRECTV Customer Service: Contact Our Support by Phone or Chat.

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<a href='/customer/cancel-help?directsupport=true&callID=missing%20content' style='color: rgb(46,112,189);text-decoration: none;'>Chat now</a> for help with content.

Want to cancel DIRECTV due to missing content?

<a href='/customer/cancel-help?directsupport=true&callID=technical%20troubleshooting' style='color: rgb(46,112,189);text-decoration: none;'>Chat now</a> for technical help.

Want to cancel DIRECTV due to technical troubles?

<ul><li>If you have a satellite dish at your home, visit our <a href='/moving/' style='color: rgb(46,112,189);text-decoration: none;' target='_blank'>Movers page</a>.</li><li>If you get service over the internet (no satellite dish) our <a href='/support/article/000093538' style='color: rgb(46,112,189);text-decoration: none;' target='_blank'>Movers guide</a> has you covered.</li></ul>

<ul><li>Have a satellite dish at your home? Call 800.531.5000. We’ll put your account on hold.</li><li>If you get your DIRECTV service over the internet (no satellite dish) <a style="color: rgb(46,112,189);text-decoration: none;" href="https://www.directv.com/accounts/stream/packages" target="_blank">sign in</a> and select “Pause service” or <a href='/customer/cancel-help?directsupport=true&callID=pause%20service' style='color: rgb(46,112,189);text-decoration: none;'>chat now</a> to learn more.</li></ul>

<a href='/customer/cancel-help?directsupport=true&callID=stretch%20budget' style='color: rgb(46,112,189);text-decoration: none;'>Chat now</a> or call us at 800.531.5000. We’ll review your current entertainment package and make sure you’re getting the best value.

<ul><li>We’re happy to help you with a quick, personalized cancellation. Call 800.531.5000.</li><li> If you get your DIRECTV service over the internet (no satellite dish) <a style="color: rgb(46,112,189);text-decoration: none;" href="https://www.directv.com/accounts/stream/packages" target="_blank" rel="noopener noreferrer">sign in</a> and select "Cancel service" or <a href='/customer/cancel-help?directsupport=true&callID=cancel' style='color: rgb(46,112,189);text-decoration: none;'>chat now</a>.</li></ul>

<h1>Cancel DIRECTV, pause service—or get a better deal</h1><h2>You’re in the right place to cancel DIRECTV. But before you go, why not check out a few alternatives?</h2>

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Not sure if your device is supported? <a href="/support/article/000069938/" target="_blank" title="Link opens in a new window">Check now</a> Go to your device’s app store:<ul><li><a href="https://apps.apple.com/us/app/at-t-tv/id1136238277" target="_blank" style="padding: 4px; line-height: 24px;" title="Link opens in a new window">Apple App store</a></li><li><a href="https://play.google.com/store/apps/details?id=com.att.tv" target="_blank" style="padding: 4px; line-height: 24px;" title="Link opens in a new window">Google Play store </a></li><li><a href="https://www.amazon.com/gp/product/B01J62Q632" target="_blank" style="padding: 4px; line-height: 24px;" title="Link opens in a new window">Amazon for Android </a></li></ul>Select the DIRECTV app and follow the prompts. Have your DIRECTV user ID and password handy for sign-in.

How do I get the DIRECTV App?

NBA League Pass  is a subscription-based package that delivers up to 40 live NBA regular season games per week - all in HD. The NBA action appears on Ch. 750-768  during the regular season. NBA TV can be found on Ch. 216. <a href='https://www.directv.com/sports-info/' target='_blank' title='Link opens in a new window'>Check out NBA game schedules</a> NBA LEAGUE PASS packages for the regular season will not automatically renew. Get more info at <a href='https://www.directv.com/sports/' target='_blank' title='Link opens in a new window'>directv.com/sports.</a>

How do I activate NBA League Pass?

Most customers* can enjoy DIRECTV streaming on all of their compatible devices connected to their home network at the same time. And, use up to three of those streams on the go. <a class='anchor' href='https://www.directv.com/support/article/000093659/' target='_blank' title='Link opens in a new window'>Learn about device and stream limits</a>.

How do I learn about device and stream limits?

Try these tips: <ul><li>Check for app updates in your app store. If an update is available, install it and restart your device.</li><li>Check for device software updates and install.</li><li>Close and restart the DIRECTV app.</li><li>Reboot your phone or tablet.</li><li>Uninstall and reinstall the DIRECTV app.</li><li>Re-launch the DIRECTV app and try again.</li></ul>To reinstall the DIRECTV app:<ul><li>Go to your device’s app store: Apple App store, Google Play store, Amazon for Android. </li><li>Select the DIRECTV app and follow the prompts for installation.</li></ul>.

How do I fix common DIRECTV app issues?

<h2 class='title'>Frequently asked questions</h2>Got questions? You’re not the only one! See our answers to the most common questions.

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<ul><li>Watch on different types of devices (TVs, phones, tablets, and computers) simultaneously.</li><li>Enjoy a more personalized, customizable viewing experience.</li><li>Start watching right away with fast and easy self-installation.</li><li>Access over 7,000 apps (with top apps preloaded to make things easy-breezy).</li><li>24/7 access to on demand, pay-per-view, and live TV.</li></ul>

Why DIRECTV over the internet might be a better choice for you

DIRECTV connect via internet/STREAM - Requires an internet connection for Live TV and on-demand streaming.

DIRECTV connect via satellite - Requires a satellite dish for TV service.

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