Pause or suspend your DIRECTV account

Need a break? Here’s how you can temporarily pause or suspend your DIRECTV account.

Choose the service you have at your home:
https://www.directv.com/dtvassets/support/Satellite.svg
Satellite dish
Satellite dish
Need a break? Here’s how you can temporarily pause or suspend your DIRECTV account.
Didn't get your service via home satellite dish?
You can place your DIRECTV service on temporary hold for an extended vacation, military deployment, disaster relief, or personal reasons.
 

How to suspend DIRECTV service
To temporarily suspend your DIRECTV service, call us at 800.531.5000.
What to know before you suspend service:
  • You must suspend the account for at least 30 days and no longer than 9 months.
  • If you agreed to keep a certain level of programming to get a special offer or lower equipment price, you won’t be able to suspend your service.
  • You must have no balance due on your account.
  • If you only have 1 account, you can suspend it 2 times in a 12-month period.
  • f you have 2 or more accounts, you can suspend each one a maximum of 4 times in a 12-month period.
  • If applicable, we’ll extend your service agreement for the amount of time you suspend your account. For example: Your service agreement expires in June, but then you suspend the account for 4 months. The updated service agreement now ends in October.
  • We can’t extend recurring or promotional credits. For example: You signed up for a 12-month offer that gives you a $10 credit each month. You have 6 months of the offer left, but then you suspend your account for 2 months. You won’t get the credits for those 2 months. You’ll get the remaining 4 months of credits after you reinstate your account.
  • If you have an active sports subscription installment payment, you’ll still owe the installments that would have been due.
https://www.directv.com/dtvassets/support/Internet%20BYOD.svg
Internet connection (No satellite)
Internet connection (No satellite)
Need a break? Here’s how you can temporarily pause or suspend your DIRECTV account.
Didn't get service via your home internet connection
It’s easy for qualified DIRECTV via internet customers to pause their account for up to three months. If you’re eligible, it’s a great alternative to canceling your account. Here’s how.

Who can pause DIRECTV service?
Some eligible DIRECTV via internet customers whose accounts are in good standing can easily pause their accounts for 1, 2, or 3 months. To see if you’re eligible, simply log in to your account.

How do I start my DIRECTV service pause?
  • Login
  • On the Account Overview page, look for the “Manage my TV Package” tile and select it.
  • Eligible customers will see a “Pause my service” link at the top of the “Manage my TV Package” page.
  • Select the “Pause my service” link and follow the prompts.
When will my DIRECTV service pause start?
Your pause will begin on the first day of your next billing cycle. You can watch and use your DIRECTV service regularly until then.

However, you won’t be able to change your TV package or add extra channels until your pause begins. Once your pause has started, you can make changes to your package or channels that will take effect automatically when your pause is over.

What happens when my service is paused?
  • You won’t be charged.
  • You won’t be able to watch DIRECTV.
  • You won’t be able to access your DVRs.
  • You can add or remove premium channels and change your TV package. Changes you make will start automatically once your pause ends.
  • You can shorten or extend the length of your pause (up to the 3-month maximum).
  • You can restart your service at any time.
  • You can cancel your service completely at any time.
What happens when my service pause is over?
  • Your service will resume automatically.
  • You’ll be billed automatically from your payment method on file.
  • Any changes you made to your base TV package or add-ons will take effect.
  • You’ll be able to access your previous DVR recordings and make new ones.

Choose the service you have at your home:

Satellite dish

Satellite dish

Internet connection (No satellite)

Internet connection (No satellite)

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