Now available! Online billing for DIRECTV business users*
*Online self-service billing capabilities are only available to select DIRECTV FOR BUSINESS® satellite customers, excluding all customers billed by their dealer. For bulk billed accounts, access is limited to the primary account holder. A unique user ID is required for each DIRECTV account.

Welcome to Business Support

You have questions, we have answers.

Featured topics and solutions

Instructional videos & guides

Learn how to customize your entertainment, program your remote, and other tips and tricks with one of these guides or helpful videos.
Making it easy for you with simple tools and resources.
Play
Learn how to find your game and pre-schedule sporting events.
Play
Make the most of your DIRECTV system and optimize all available capabilities. These Tips & Tricks will help you to save time and make your entertainment function more efficiently.

Frequently asked questions

Find answers to the most common questions.

Billing and Account Management

Payments

  • Learn how to pay your DIRECTV FOR BUSINESS satellite bill online, by phone, or by mail.

    Pay by phone:

    Call 888.388.4249 and say "make a payment" when prompted to pay using our automated system.

    Pay by USPS mail:

    Send a check or money order, payable to DIRECTV, in the pre-addressed envelope included with your monthly statement. If you don’t have the pre-addressed envelope, mail your payment (including your DIRECTV FOR BUSINESS billing account number) to:
    DIRECTV
    PO BOX 5006
    CAROL STREAM, IL 60197-5006

    Pay DIRECTV FOR BUSINESS bill online:

    Online billing is available only to satellite business customers and not to those billed by a dealer.
    1. Go to Billing & Payments.
    2. Select the Pay Bill button.
    3. Select the calendar icon to enter the payment date.
      • You may be able to select a future date for your payment, no more than 60 days, based on your account standing.
    4. Select one of the following saved payment methods:
      • Checking/savings account—enter your bank’s routing number and account number.
      • Credit/debit card
        Note: You can add or update your payment method at any time. Under the Payment Method section, select the Add or Change button next to the payment method (for example bank account, credit/debit card) you want to manage.
    5. Alternatively, you can choose to make a one-time payment method using the unsaved payment method option.
    6. Review your information and select Pay Bill to complete.

    Good to know:

    To make a payment without signing in, visit Pay without signing in and enter your DIRECTV FOR BUSINESS billing account number and ZIP code. Although split payments are no longer supported, if your account is in good standing, you can still make partial payments using multiple payment methods.

    Pay using bank-to-bank (ACH) payments:

    To pay your DIRECTV FOR BUSINESS bill directly from your bank account you must set the payment up with your financial institution. Field names may vary by bank.
    1. Sign in to your bank’s website or mobile app.
    2. Find the Bill Payments or Pay Bill.
    3. Select Add Payee or Add New Account for first time set-up or click Details under existing DIRECTV option to make changes.
    4. Enter the following information:
      • Bank Name: JP Morgan Chase
      • Routing Number: 122100024
      • Account Number: 8018707
      • Account Name: DIRECTV RECEIVABLES LLC
      • Include your DIRECTV FOR BUSINESS Billing Account Number, Company Name, and payment amount as needed when creating/updating bank-to-bank payments.

    For assistance with bank-to-bank payments, contact your financial institution.

  • Yes you can pay your DIRECTV FOR BUSINESS satellite bill without signing in, using a bank account, debit or credit card. You'll need the DIRECTV account number and your billing ZIP code to submit a payment. For detailed instructions, read our user guide.
  • Sign in online or call 888.388.4249 to set up automatic payments from your bank account, debit card, or credit card to pay your DIRECTV FOR BUSINESS bill each month. After you’ve enrolled in auto bill pay, you will see “No Payment Due” in the Amount Due section, along with confirmation of Auto Bill Pay enrollment in the remit section that your payment was charged on the statement date.
  • Yes, you will be charged a late fee of up to $12 if payment was not received on or before the due date listed on your DIRECTV FOR BUSINESS bill.

  • Your mailing address may have changed and we don't have your current contact information. You can update your billing address online or call 888.388.4249 to update your information.


    Note: Online billing portal is only available only for select satellite business customers and excludes dealer‑billed accounts. For bulk billed accounts, access is limited to the primary account holder.

  • Learn how to pay your DIRECTV FOR BUSINESS satellite bill online, by phone, or by mail.

    Pay by phone:

    Call 888.388.4249 and say "make a payment" when prompted to pay using our automated system.

    Pay by USPS mail:

    Send a check or money order, payable to DIRECTV, in the pre-addressed envelope included with your monthly statement. If you don’t have the pre-addressed envelope, mail your payment (including your DIRECTV FOR BUSINESS billing account number) to:
    DIRECTV
    PO BOX 5006
    CAROL STREAM, IL 60197-5006

    Pay DIRECTV FOR BUSINESS bill online:

    Online billing is available only to satellite business customers and not to those billed by a dealer.
    1. Go to Billing & Payments.
    2. Select the Pay Bill button.
    3. Select the calendar icon to enter the payment date.
      • You may be able to select a future date for your payment, no more than 60 days, based on your account standing.
    4. Select one of the following saved payment methods:
      • Checking/savings account—enter your bank’s routing number and account number.
      • Credit/debit card
        Note: You can add or update your payment method at any time. Under the Payment Method section, select the Add or Change button next to the payment method (for example bank account, credit/debit card) you want to manage.
    5. Alternatively, you can choose to make a one-time payment method using the unsaved payment method option.
    6. Review your information and select Pay Bill to complete.

    Good to know:

    To make a payment without signing in, visit Pay without signing in and enter your DIRECTV FOR BUSINESS billing account number and ZIP code. Although split payments are no longer supported, if your account is in good standing, you can still make partial payments using multiple payment methods.

    Pay using bank-to-bank (ACH) payments:

    To pay your DIRECTV FOR BUSINESS bill directly from your bank account you must set the payment up with your financial institution. Field names may vary by bank.
    1. Sign in to your bank’s website or mobile app.
    2. Find the Bill Payments or Pay Bill.
    3. Select Add Payee or Add New Account for first time set-up or click Details under existing DIRECTV option to make changes.
    4. Enter the following information:
      • Bank Name: JP Morgan Chase
      • Routing Number: 122100024
      • Account Number: 8018707
      • Account Name: DIRECTV RECEIVABLES LLC
      • Include your DIRECTV FOR BUSINESS Billing Account Number, Company Name, and payment amount as needed when creating/updating bank-to-bank payments.

    For assistance with bank-to-bank payments, contact your financial institution.

  • Sign in online or call 888.388.4249 to set up automatic payments from your bank account, debit card, or credit card to pay your DIRECTV FOR BUSINESS bill each month. After you’ve enrolled in auto bill pay, you will see “No Payment Due” in the Amount Due section, along with confirmation of Auto Bill Pay enrollment in the remit section that your payment was charged on the statement date.

  • Your mailing address may have changed and we don't have your current contact information. You can update your billing address online or call 888.388.4249 to update your information.


    Note: Online billing portal is only available only for select satellite business customers and excludes dealer‑billed accounts. For bulk billed accounts, access is limited to the primary account holder.
  • Yes you can pay your DIRECTV FOR BUSINESS satellite bill without signing in, using a bank account, debit or credit card. You'll need the DIRECTV account number and your billing ZIP code to submit a payment. For detailed instructions, read our user guide.
  • Yes, you will be charged a late fee of up to $12 if payment was not received on or before the due date listed on your DIRECTV FOR BUSINESS bill.
Bill explanation and charges
  • Sign in online or call 888.388.4249 to update your contact or mailing address. Online updates are available only to select satellite business customers, excluding dealer-billed accounts. Service address (where you get your DIRECTV service) changes must be done with an agent by calling 888.388.4249.
  • This  downloadable guide will help walk you through the line items and information listed on your DIRECTV FOR BUSINESS satellite bill.

  • Call 888.388.4249 and have your DIRECTV FOR BUSINESS billing account number, as it appears on your bill statement, ready.
  • Your DIRECTV FOR BUSINESS bill statement will show No Payment Due and Auto Bill Pay listed on the remittance slip.
  • Sign in online or call 888.388.4249 to update your contact or mailing address. Online updates are available only to select satellite business customers, excluding dealer-billed accounts. Service address (where you get your DIRECTV service) changes must be done with an agent by calling 888.388.4249.

  • Call 888.388.4249 and have your DIRECTV FOR BUSINESS billing account number, as it appears on your bill statement, ready.
  • This  downloadable guide will help walk you through the line items and information listed on your DIRECTV FOR BUSINESS satellite bill.
  • Your DIRECTV FOR BUSINESS bill statement will show No Payment Due and Auto Bill Pay listed on the remittance slip.
User ID and passwords
  • Create an  online account and select DIRECTV connect via satellite, and then enter your DIRECTV FOR BUSINESS account number and billing ZIP Code. Provide a unique email address to create your user ID. For DIRECTV FOR BUSINESS remote app users, use your existing User ID to access your account. For detailed instructions, read our user guide.
  • Sign in and select Change under User ID, and then enter new ID. Verify with one-time code and select Submit.
    Tip: Update User ID if account responsibility changes. Add recovery phone/email for security.
  • Sign in and select Forgot email or user ID, and then enter your email address or account number and select Continue. The user ID will be emailed to the email address on file
    Tip: Your account number is located at the top left of your billing statement. Call 1.888.388.4249 to update your user ID if its not accessible.
  • Only the DIRECT FOR BUSINESS primary account owner has access. Some business account types (e.g., dealer‑billed or streaming subs) are not eligible to use the online billing capabilities.
  • Sign in, select Profile, and then select Change under Password. Enter your current password and create a new password and select Save Changes to update the password for your online account.
  • The DIRECTV taxpayer ID number is 86-2430702.
  • Create an  online account and select DIRECTV connect via satellite, and then enter your DIRECTV FOR BUSINESS account number and billing ZIP Code. Provide a unique email address to create your user ID. For DIRECTV FOR BUSINESS remote app users, use your existing User ID to access your account. For detailed instructions, read our user guide.
  • Sign in and select Forgot email or user ID, and then enter your email address or account number and select Continue. The user ID will be emailed to the email address on file
    Tip: Your account number is located at the top left of your billing statement. Call 1.888.388.4249 to update your user ID if its not accessible.
  • Sign in, select Profile, and then select Change under Password. Enter your current password and create a new password and select Save Changes to update the password for your online account.
  • Sign in and select Change under User ID, and then enter new ID. Verify with one-time code and select Submit.
    Tip: Update User ID if account responsibility changes. Add recovery phone/email for security.
  • Only the DIRECT FOR BUSINESS primary account owner has access. Some business account types (e.g., dealer‑billed or streaming subs) are not eligible to use the online billing capabilities.
  • The DIRECTV taxpayer ID number is 86-2430702.
Account
  • The DIRECTV FOR BUSINESS team is here to help. Here are ways to reach us.

    Chat: Click the circle at the bottom of the page to open messenger to chat with an agent

    Phone: 888.388.4249

    Email: CommercialCustSat@mydirectv.com

    Mail: DIRECTV LLC, Attn: Commercial Accounts, 2260 E. Imperial Hwy, El Segundo, CA 90245


    Include your account number and contact information in email or letter correspondence.
  • To transfer the existing DIRECTV FOR BUSINESS account and services to a new owner, you must complete and sign the account and equipment transfer form and submit it to commercialvoice@directv.com or call 888.388.4249 with questions.

  • Let our team handle the transfer and setup of your DIRECTV FOR BUSINESS service at your new location. Call 888‑291‑2226 with your new address and move-in date. Take your TVs, receivers, and remotes and leave the satellite dish behind.

    If you are renting or leasing your business space, you will need to complete the Landlord Approval Form prior to installation at your new location.
  • Refer up to 10 businesses and earn a $10 monthly credit for 10 months per referral after activation. The referred business also gets $10/month for 10 months. Referred customers must sign up for satellite service and hardware by calling 888.388.4249 and reference your DIRECTV FOR BUSINESS account number at the time order is placed to receive credits.
    Terms: Limit 10 referrals per 12-month period. Offer ends 12/31/26. New business customers must order by 12/31/26, sign a 24-month agreement, and activate their DIRECTV service within 30 days. Credits applied over 10 billing cycles (total $100). Allow up to two billing periods for processing. Not transferable, cash redeemable, or combinable with other referral programs. Telco customers are not eligible. Determination of program eligibility and qualifying referrals, as well as any exceptions, is at the sole discretion of DIRECTV. DIRECTV reserves the right to verify and adjust credits at any time prior to or following posting and redemption. DIRECTV reserves the sole right to modify, suspend or cancel this referral program at any time without notice.
  • The DIRECTV FOR BUSINESS team is here to help. Here are ways to reach us.

    Chat: Click the circle at the bottom of the page to open messenger to chat with an agent

    Phone: 888.388.4249

    Email: CommercialCustSat@mydirectv.com

    Mail: DIRECTV LLC, Attn: Commercial Accounts, 2260 E. Imperial Hwy, El Segundo, CA 90245


    Include your account number and contact information in email or letter correspondence.

  • Let our team handle the transfer and setup of your DIRECTV FOR BUSINESS service at your new location. Call 888‑291‑2226 with your new address and move-in date. Take your TVs, receivers, and remotes and leave the satellite dish behind.

    If you are renting or leasing your business space, you will need to complete the Landlord Approval Form prior to installation at your new location.
  • To transfer the existing DIRECTV FOR BUSINESS account and services to a new owner, you must complete and sign the account and equipment transfer form and submit it to commercialvoice@directv.com or call 888.388.4249 with questions.
  • Refer up to 10 businesses and earn a $10 monthly credit for 10 months per referral after activation. The referred business also gets $10/month for 10 months. Referred customers must sign up for satellite service and hardware by calling 888.388.4249 and reference your DIRECTV FOR BUSINESS account number at the time order is placed to receive credits.
    Terms: Limit 10 referrals per 12-month period. Offer ends 12/31/26. New business customers must order by 12/31/26, sign a 24-month agreement, and activate their DIRECTV service within 30 days. Credits applied over 10 billing cycles (total $100). Allow up to two billing periods for processing. Not transferable, cash redeemable, or combinable with other referral programs. Telco customers are not eligible. Determination of program eligibility and qualifying referrals, as well as any exceptions, is at the sole discretion of DIRECTV. DIRECTV reserves the right to verify and adjust credits at any time prior to or following posting and redemption. DIRECTV reserves the sole right to modify, suspend or cancel this referral program at any time without notice.

Channel Lineups & Programming

  • Click here or use the channel lineup tab at the top of the page to view channels in each commercial package. For printer friendly versions, see our Tips & Tricks guides.
  • Call 888.388.4249 to add the Music Choice® package to your DIRECTV FOR BUSINESS lineup. We have two package options: Basic Package with five channels (Easy Listening, Pop & Country, Pop Latino, Rock Hits, Throwback Jamz) for $19.99/mo. or the Premium Package with 80+ commercial-free channels + messaging for $49.99/mo.
  • Call 888.388.4249 to add or change your commercial programming, sports, international, or premium packages.
  • DIRECTV has several Spanish-Language packages for businesses: COMERCIAL ÓPTIMO MÁS, COMERCIAL MÁS ULTRA™, AMÉRICAS PLUS, EN ESPAÑOL™, MÉXICO PLUS™, DIRECTV® DEPORTES. Call 888.388.4249 to order a package.
  • Yes. Music Choice® subscription allows background music use. Check with SESAC, ASCAP, BMI, and GMR for performance license details.
  • Yes. Watch entertainment and news from across the globe. Choose from a variety of international-language packages including Spanish, Chinese, Filipino, Italian, Japanese, Korean, Vietnamese and more. Call 855.558.6734 to add an international package to your DIRECTV FOR BUSINESS lineup.
  • BARVANNA is an audio-free network offering trivia, family-friendly content, sports videos, games, and conversation starters. It’s included in all FOR BUSINESS base packages and available on DIRECTV channel 9581.
  • Click here or use the channel lineup tab at the top of the page to view channels in each commercial package. For printer friendly versions, see our Tips & Tricks guides.
  • Call 888.388.4249 to add or change your commercial programming, sports, international, or premium packages.
  • Yes. Music Choice® subscription allows background music use. Check with SESAC, ASCAP, BMI, and GMR for performance license details.
  • BARVANNA is an audio-free network offering trivia, family-friendly content, sports videos, games, and conversation starters. It’s included in all FOR BUSINESS base packages and available on DIRECTV channel 9581.
  • Call 888.388.4249 to add the Music Choice® package to your DIRECTV FOR BUSINESS lineup. We have two package options: Basic Package with five channels (Easy Listening, Pop & Country, Pop Latino, Rock Hits, Throwback Jamz) for $19.99/mo. or the Premium Package with 80+ commercial-free channels + messaging for $49.99/mo.
  • DIRECTV has several Spanish-Language packages for businesses: COMERCIAL ÓPTIMO MÁS, COMERCIAL MÁS ULTRA™, AMÉRICAS PLUS, EN ESPAÑOL™, MÉXICO PLUS™, DIRECTV® DEPORTES. Call 888.388.4249 to order a package.
  • Yes. Watch entertainment and news from across the globe. Choose from a variety of international-language packages including Spanish, Chinese, Filipino, Italian, Japanese, Korean, Vietnamese and more. Call 855.558.6734 to add an international package to your DIRECTV FOR BUSINESS lineup.


Equipment

Equipment features, options & setup
  • Call 888.388.4249 for help upgrading your DIRECTV FOR BUSINESS equipment or ordering extra receivers or remotes.
  • The DIRECTV Advanced Entertainment Platform (AEP) platform combines DIRECTV FOR BUSINESS service with apps to enhance the TV experience for hospitality and institutional properties. Your guests, residents or patients can access live TV, on-demand content, and thousands of hours of entertainment with AEP.
  • To recycle your equipment, visit your local resources such as SERI or   Earth911 to find a center near you to recycle your TV, receivers, or accessories such as remote controls, coaxial cables, connectors or wires. Please do not return your commercial equipment to DIRECTV.
  • If you have DIRECTV DVR (Digital Video Recorder) receiver - available only for private viewing accounts:
    • Record from the guide, carousel, or a device.
    • Schedule recordings in advance; they appear in your playlist after recording.
    • Record on one device and watch on another.
    • Record multiple shows until storage is full.
    • Titles stay for up to nine months; you’ll get a 7-day expiration alert.
  • Customize your guide, use Smart Search, and access favorite channels instantly with QuickTune. Watch our Tips & Tricks video for instructions.
  • Call 888.388.4249 for help upgrading your DIRECTV FOR BUSINESS equipment or ordering extra receivers or remotes.
  • To recycle your equipment, visit your local resources such as SERI or   Earth911 to find a center near you to recycle your TV, receivers, or accessories such as remote controls, coaxial cables, connectors or wires. Please do not return your commercial equipment to DIRECTV.
  • Customize your guide, use Smart Search, and access favorite channels instantly with QuickTune. Watch our Tips & Tricks video for instructions.
  • The DIRECTV Advanced Entertainment Platform (AEP) platform combines DIRECTV FOR BUSINESS service with apps to enhance the TV experience for hospitality and institutional properties. Your guests, residents or patients can access live TV, on-demand content, and thousands of hours of entertainment with AEP.
  • If you have DIRECTV DVR (Digital Video Recorder) receiver - available only for private viewing accounts:
    • Record from the guide, carousel, or a device.
    • Schedule recordings in advance; they appear in your playlist after recording.
    • Record on one device and watch on another.
    • Record multiple shows until storage is full.
    • Titles stay for up to nine months; you’ll get a 7-day expiration alert.
Remote control
  • View our guide to learn how to program your satellite remote control. Learn more
  • The DIRECTV FOR BUSINESS remote app allows you to control your DIRECTV receivers with an iPad( iOS) or Android tablet to download the app for your device. Check out our remote app user guide for details.
  • View our guide to learn how to program your satellite remote control. Learn more
  • The DIRECTV FOR BUSINESS remote app allows you to control your DIRECTV receivers with an iPad( iOS) or Android tablet to download the app for your device. Check out our remote app user guide for details.
4K resolution
  • 4K resolution delivers four times the pixels of 1080p for sharper, more detailed images. 4K HDR (High Dynamic Range) enhances color and contrast, creating a vivid, almost three-dimensional picture.
  • No there is no additional cost. 4K programming is available on DIRECTV channel 104 which is included in most DIRECTV FOR BUSINESS programming packages. Depending on your package, you may also be able to view live events on channels 105 and 106.
  • 4K TV or 4K HDR-compatible TV and a DIRECTV H26K Receiver is required to watch 4K content on channels 104, 105 and 106 in a business.
  • Some TVs marketed as 4K are not 4K compatible. 4K TVs and 4K HDR-compatible TVs comply with HDMI 2.0 and HDCP 2.2 standards and have a refresh rate of at least 60 frames per second.
  • No, the DIRECTV H26K receiver is the only equipment required to set up 4K in a business.
  • 4K resolution delivers four times the pixels of 1080p for sharper, more detailed images. 4K HDR (High Dynamic Range) enhances color and contrast, creating a vivid, almost three-dimensional picture.
  • 4K TV or 4K HDR-compatible TV and a DIRECTV H26K Receiver is required to watch 4K content on channels 104, 105 and 106 in a business.
  • No, the DIRECTV H26K receiver is the only equipment required to set up 4K in a business.
  • No there is no additional cost. 4K programming is available on DIRECTV channel 104 which is included in most DIRECTV FOR BUSINESS programming packages. Depending on your package, you may also be able to view live events on channels 105 and 106.
  • Some TVs marketed as 4K are not 4K compatible. 4K TVs and 4K HDR-compatible TVs comply with HDMI 2.0 and HDCP 2.2 standards and have a refresh rate of at least 60 frames per second.
Quick fixes & troubleshooting
You can speed up issue resolution by troubleshooting it on your own with this quick and simple troubleshooting video.
Play

Troubleshooting

  • Blue, black, gray, or green screen, or no signal (video)
    Watch this video for troubleshooting steps if your TV has a blue, black, gray, or green screen, or a message that says "No Signal" on your TV.

    Receiver will not power on (video)
    Watch this video for troubleshooting steps if your receiver doesn’t turn on.

    No audio with video (video)
    Watch this video for troubleshooting steps if your receiver is displaying video, but you don’t hear audio.

    Channels Missing from Guide (video)
    Watch this video for troubleshooting steps to take if you notice channels missing from your guide that you know should be there.

    Reconnecting Receivers to the Internet (video)
    This video discusses troubleshooting steps a National Accounts customer can take to check if their receiver has lost its connection to the internet, or to connect it to the internet for the first time.

    Receiver Overview (video)
    This video for the National Accounts team provides and overview of the front panel buttons and rear input/output ports for the four receiver models currently in use in Commercial spaces -- the H24, H25, H44 and the newly released H26K.

    If you’re unable to resolve the issue, call the DIRECTV FOR BUSINESS support center at 888.388.4249.
  • 711 – Card is not active
    Receiver has not been activated for DIRECTV service, or your receiver has received only part of the data it needs to decode our satellite signal.
    721 – Service is not authorized (video)
    The channel you're trying to watch is not included in your programming package, or your receiver is not processing the programming information on this channel.
    722 – Service expired (video)
    Receiver may not have the programming info for the channel you're trying to view.
    724 / 725 / 726 – RID Issues
    Receiver's ID doesn't match the ID listed in the system, or your receiver's ID doesn't match your receiver's access card information.
    727 – Not available in your area
    The sports program you're trying to watch is blacked out in your area.
    744 / 745 / 746 – Card/Reader Prob
    There might be a problem with your receiver's access card.
    750 – Service Not Active
    752 – Info Update Error
    There might be a problem with your receiver's access card.
    761 / 762 – Insert Your Access Card (video)
    Access card in receiver may not be inserted properly, or receiver is having trouble reading it.
    764 – Wrong Card Inserted
    The wrong access card has been inserted in your receiver.
    771 – Satellite signal issue on all receivers (video)
    Watch this video for troubleshooting steps if you see OSD 771 on all your receivers.
    771 - Satellite Signal Issue on some receivers (video)
    Watch this video for troubleshooting steps if you see OSD 771 on some but not all your receivers
    773/774 - Hardware Errors
    DVR only - Error has been detected on receiver's hard drive. 
    775 - SWiM Network Not Found (video)
    Your receiver is having trouble communicating with your satellite dish.
    776 - Tuner Limit Exceeded
    Too many receivers connected to a SWiM (single wire multi-switch).
  • The DIRECTV FOR BUSINESS support team is available to help answer questions - call 888.388.4249. If you're enrolled in our national accounts program, call 800.496.4915.
  • Blue, black, gray, or green screen, or no signal (video)
    Watch this video for troubleshooting steps if your TV has a blue, black, gray, or green screen, or a message that says "No Signal" on your TV.

    Receiver will not power on (video)
    Watch this video for troubleshooting steps if your receiver doesn’t turn on.

    No audio with video (video)
    Watch this video for troubleshooting steps if your receiver is displaying video, but you don’t hear audio.

    Channels Missing from Guide (video)
    Watch this video for troubleshooting steps to take if you notice channels missing from your guide that you know should be there.

    Reconnecting Receivers to the Internet (video)
    This video discusses troubleshooting steps a National Accounts customer can take to check if their receiver has lost its connection to the internet, or to connect it to the internet for the first time.

    Receiver Overview (video)
    This video for the National Accounts team provides and overview of the front panel buttons and rear input/output ports for the four receiver models currently in use in Commercial spaces -- the H24, H25, H44 and the newly released H26K.

    If you’re unable to resolve the issue, call the DIRECTV FOR BUSINESS support center at 888.388.4249.
  • The DIRECTV FOR BUSINESS support team is available to help answer questions - call 888.388.4249. If you're enrolled in our national accounts program, call 800.496.4915.
  • 711 – Card is not active
    Receiver has not been activated for DIRECTV service, or your receiver has received only part of the data it needs to decode our satellite signal.
    721 – Service is not authorized (video)
    The channel you're trying to watch is not included in your programming package, or your receiver is not processing the programming information on this channel.
    722 – Service expired (video)
    Receiver may not have the programming info for the channel you're trying to view.
    724 / 725 / 726 – RID Issues
    Receiver's ID doesn't match the ID listed in the system, or your receiver's ID doesn't match your receiver's access card information.
    727 – Not available in your area
    The sports program you're trying to watch is blacked out in your area.
    744 / 745 / 746 – Card/Reader Prob
    There might be a problem with your receiver's access card.
    750 – Service Not Active
    752 – Info Update Error
    There might be a problem with your receiver's access card.
    761 / 762 – Insert Your Access Card (video)
    Access card in receiver may not be inserted properly, or receiver is having trouble reading it.
    764 – Wrong Card Inserted
    The wrong access card has been inserted in your receiver.
    771 – Satellite signal issue on all receivers (video)
    Watch this video for troubleshooting steps if you see OSD 771 on all your receivers.
    771 - Satellite Signal Issue on some receivers (video)
    Watch this video for troubleshooting steps if you see OSD 771 on some but not all your receivers
    773/774 - Hardware Errors
    DVR only - Error has been detected on receiver's hard drive. 
    775 - SWiM Network Not Found (video)
    Your receiver is having trouble communicating with your satellite dish.
    776 - Tuner Limit Exceeded
    Too many receivers connected to a SWiM (single wire multi-switch).


Sports

Business sports package & pay per view
  • We have a wide variety of sports packages for your business. Check out our sports page for details.
  • The regional sports network service is required to watch in-market seasonal sport games in certain markets. A regional sports fee applies in certain markets. We use your service address’s ZIP code to determine your regional sports networks. Local broadcast station programming is not available in all areas. Regional sports networks are available in BUSINESS XTRA PACK and COMMERCIAL XTRA™ PACK base programming packages and as separate a la carte packages. Subscription required.
  • Call our promotions partner, Joe Hand Promotions, at 800.557.4263 or visit joehandpromotions.com to order a pay per view event (AEW, DAZN, UFC, WWE) for your commercial business establishment.
  • Enroll in the DIRECTV MVP marketing program for turnkey marketing solutions.
  • We have a wide variety of sports packages for your business. Check out our sports page for details.
  • Call our promotions partner, Joe Hand Promotions, at 800.557.4263 or visit joehandpromotions.com to order a pay per view event (AEW, DAZN, UFC, WWE) for your commercial business establishment.
  • The regional sports network service is required to watch in-market seasonal sport games in certain markets. A regional sports fee applies in certain markets. We use your service address’s ZIP code to determine your regional sports networks. Local broadcast station programming is not available in all areas. Regional sports networks are available in BUSINESS XTRA PACK and COMMERCIAL XTRA™ PACK base programming packages and as separate a la carte packages. Subscription required.
  • Enroll in the DIRECTV MVP marketing program for turnkey marketing solutions.
Sports subscriptions
  • FCO (Fire Code Occupancy) is the maximum allowed occupancy for a commercial business, verified by an FCO Certificate. Public Viewing establishments must provide FCO documentation before activating seasonal sports or Pay Per View programming. Email your FCO documentation to: FCO@directv.com or call 855.324.8966. Required Documentation:
    • FCO Certificate issued by the fire department, local government, or zoning agency (must include business name and address).
    • Alternatives:
      • Building occupancy certificate (showing business's maximum occupancy)
      • Business license stating the number of seats and occupancy details
      • Signed letter from Fire Marshal or city official on letterhead stating occupancy
      • Certificate of Inspection or Life Hazard Use Certificate showing max capacity

    Note: FCO is not required for Business or Private Viewing establishments.
  • The regional sports fee is applicable to programming packages that include regional sports networks.
  • View the sports pricing information listed at the bottom of this page for details, or call 844.775.7442. Pricing for public viewing establishments is based on your EVO or FCO.
  • Yes, seasonal sports subscription will automatically renew each season thereafter, at current rates, unless canceled before the season start by calling 888.388.4249. Monthly subscriptions renew each month, at then current rate, and cancel anytime. Blackout rules apply to all sports.
  • Estimated Viewing Occupancy (EVO) is the total number of people, seated and standing estimate combined, that can view TV programming if a business establishment is at maximum capacity. ESPN+ For Business and Regional Sports Networks rates are based on your business' EVO.
  • FCO (Fire Code Occupancy) is the maximum allowed occupancy for a commercial business, verified by an FCO Certificate. Public Viewing establishments must provide FCO documentation before activating seasonal sports or Pay Per View programming. Email your FCO documentation to: FCO@directv.com or call 855.324.8966. Required Documentation:
    • FCO Certificate issued by the fire department, local government, or zoning agency (must include business name and address).
    • Alternatives:
      • Building occupancy certificate (showing business's maximum occupancy)
      • Business license stating the number of seats and occupancy details
      • Signed letter from Fire Marshal or city official on letterhead stating occupancy
      • Certificate of Inspection or Life Hazard Use Certificate showing max capacity

    Note: FCO is not required for Business or Private Viewing establishments.
  • View the sports pricing information listed at the bottom of this page for details, or call 844.775.7442. Pricing for public viewing establishments is based on your EVO or FCO.
  • Estimated Viewing Occupancy (EVO) is the total number of people, seated and standing estimate combined, that can view TV programming if a business establishment is at maximum capacity. ESPN+ For Business and Regional Sports Networks rates are based on your business' EVO.
  • The regional sports fee is applicable to programming packages that include regional sports networks.
  • Yes, seasonal sports subscription will automatically renew each season thereafter, at current rates, unless canceled before the season start by calling 888.388.4249. Monthly subscriptions renew each month, at then current rate, and cancel anytime. Blackout rules apply to all sports.

SignalSaverTM

  • The SignalSaver™ feature keeps your DIRECTV channels working during weather related satellite outages on eligible internet connected H26K and H44 receivers. It supports 240+ national channels and select local networks (ABC, CBS, FOX, NBC, PBS). An internet connection is required.
    • Check eligibility: Menu → Settings → Info & Test to view your receiver model.
    • Check internet status: Press the dash (–) twice; the last line will show Connected or Not Connected.
    • Some programs may not be available for SignalSaver at each Networks discretion.
  • If you see “Broadcast provider has restricted access to this program” message on your screen - the program or channel is not available to view over the Internet using SignalSaver. On your DIRECTV remote control, press the Guide button to find a different program to watch, or you can select Watch in Low Res to view the programming in low resolution during a weather event.
  • Press Menu on your DIRECTV remote control, then select Settings, and then select Info & Test, and then select to view the DIRECTV receiver model.
  • The receiver will return in 30 minutes plus the end of the program to limit interruption of current program. If signal interruption occurred 10 minutes into a 60-minute program, then return would be 30 minutes + 20 minutes for a total of 50 minutes viewing over the Internet connection. If you change channels while viewing over the Internet connection, the session restarts on the new channel and the receiver returns in 30 minutes plus the end of the program.
  • You must have a DIRECTV H26K or H44 model receiver that is connected to the Internet. To find the model number, press Menu > Settings > Info & Test on your remote. The first line shows the model number starting with “H.”
  • After the weather event clears, change the channel or power-cycle the receiver by selecting the On/Off button to resume satellite programming.
  • Press the dash (-) key twice on your remote (below the number 7). The last line on your TV screen will show Internet: Connected or Not Connected.
  • Using a connected H26K or H44 receiver and your remote control, go to Menu > Settings > SignalSaver. This setting defaults to Always Ask; you can change this by arrowing up or down and pressing Select on your remote control. This setting is specific to each receiver; you’ll need to adjust it on each one.
  • If your receiver shows it’s not connected:

    H44: Menu → Settings → Internet Connect → Select network → Enter password. H26K: Requires Ethernet or technician visit. Press “–” twice on remote to check connection.

    Read our internet connection guide to learn how to connect your receiver to the internet.
  • The SignalSaver™ feature keeps your DIRECTV channels working during weather related satellite outages on eligible internet connected H26K and H44 receivers. It supports 240+ national channels and select local networks (ABC, CBS, FOX, NBC, PBS). An internet connection is required.
    • Check eligibility: Menu → Settings → Info & Test to view your receiver model.
    • Check internet status: Press the dash (–) twice; the last line will show Connected or Not Connected.
    • Some programs may not be available for SignalSaver at each Networks discretion.
  • Press Menu on your DIRECTV remote control, then select Settings, and then select Info & Test, and then select to view the DIRECTV receiver model.
  • You must have a DIRECTV H26K or H44 model receiver that is connected to the Internet. To find the model number, press Menu > Settings > Info & Test on your remote. The first line shows the model number starting with “H.”
  • Press the dash (-) key twice on your remote (below the number 7). The last line on your TV screen will show Internet: Connected or Not Connected.
  • If your receiver shows it’s not connected:

    H44: Menu → Settings → Internet Connect → Select network → Enter password. H26K: Requires Ethernet or technician visit. Press “–” twice on remote to check connection.

    Read our internet connection guide to learn how to connect your receiver to the internet.
  • If you see “Broadcast provider has restricted access to this program” message on your screen - the program or channel is not available to view over the Internet using SignalSaver. On your DIRECTV remote control, press the Guide button to find a different program to watch, or you can select Watch in Low Res to view the programming in low resolution during a weather event.
  • The receiver will return in 30 minutes plus the end of the program to limit interruption of current program. If signal interruption occurred 10 minutes into a 60-minute program, then return would be 30 minutes + 20 minutes for a total of 50 minutes viewing over the Internet connection. If you change channels while viewing over the Internet connection, the session restarts on the new channel and the receiver returns in 30 minutes plus the end of the program.
  • After the weather event clears, change the channel or power-cycle the receiver by selecting the On/Off button to resume satellite programming.
  • Using a connected H26K or H44 receiver and your remote control, go to Menu > Settings > SignalSaver. This setting defaults to Always Ask; you can change this by arrowing up or down and pressing Select on your remote control. This setting is specific to each receiver; you’ll need to adjust it on each one.
What is your business?
Top sports packagesfor the best business TV experience

DIRECTV FOR BUSINESS can help you bring in more fans with

business TV packages featuring everything from pro to college games.

DIRECTV FOR BUSINESS can help you bring in more fans with business TV packages featuring everything from pro to college games.

Programming subject to availability. See pricing for streaming

Find out how to determine your Fire Code Occupancy (FCO) here
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