Refresh your DIRECTV channels and service

Many issues, including missing channels, can be fixed by refreshing and reauthorizing your receiver. To refresh:

1. Go to myAT&T account overview and select My DIRECTV.
2. Choose Manage Package.
3. Scroll to Manage receivers and elect Refresh receiver.
4. Your DIRECTV service may be interrupted for a few minutes during the refresh process.

After 5 minutes, if refreshing didn’t fix the problem, try restarting your receiver by pressing the red reset button. Learn more about restarting your DIRECTV receiver.

Still having trouble? Contact us for help.