Refresh your DIRECTV channels and service

Find out how to restore missing channels by refreshing your DIRECTV equipment.
Many issues, including missing channels, can be fixed by refreshing and reauthorizing your receiver. To refresh:
  1. Go to myAT&T account overview and select My DIRECTV.
  2. Choose Manage Package.
  3. Scroll to Manage receivers and elect Refresh receiver.
  4. Your DIRECTV service may be interrupted for a few minutes during the refresh process.

After 5 minutes, if refreshing didn’t fix the problem, try restarting your receiver by pressing the red reset button. Learn more about restarting your DIRECTV receiver.

Still having trouble? Contact us for help.

Was this information helpful?

Looking for something else?

  1. Support