Manage your DIRECTV user ID or password

Whether you're a Satellite customer or one who streams DIRECTV you can use the information below if you have forgotten your User ID or Password, or need to reset either.

Retrieve your User ID from sign-in page

1. On the Sign in to DIRECTV page, select Forgot email or user ID?
2. Enter your email address or account number.
3. Select Continue.
4. Your User ID is sent to the email address on file.

Tip: Satellite customers, your account number is located at the top left of your paper billing statement.

Reset your password from sign-in page

1. On the Sign in to DIRECTV page, select Forgot Password.
2. Enter your User ID and Last name and select Continue.
3. A temporary password is emailed to you. Copy and paste your temporary password in the entry field and select Continue.
4. Enter a new password and confirm it.
5. Select Continue.

Heads up: Temporary passwords cannot be used to sign in at directv.com.

Change your Password from your Profile

1. Sign in to access your Account Overview.
2. Go to the Account Information section. 
3. Next to Password select Change.
4. Enter your current password and new password. Confirm your new password and select Save Changes.

Change your User ID from your Profile

1. Sign in to access your Account Overview.
2. Go to the Account Information section. 
3. Next to User ID select Change.
4. Enter your new User ID (must be in a valid email address format) and select Next.
5. A one-time code is sent to the new email address.
6. Enter the one-time code on the screen and click Next.
7. You'll be signed out.
8. Sign back in using the new User ID.

Heads up: This new User ID or Password is used to sign into the DIRECTV App.