Turn on SignalSaver to keep watching
If your satellite service is interrupted by weather or signal loss, turn on SignalSaver to keep watching using your internet connection.
INSTRUCTIONS & INFOTurn on SignalSaver™ to keep watching
If you experience signal loss, you may be able to continue watching in HD (where available, based on current bandwidth) via live stream using your home’s high-speed internet connection. The on-screen display will remain until you choose to turn on SignalSaver to keep watching or the satellite signal has been restored. There is no cost for using this feature. Data usage is based on your plan with your Internet Service Provider.
- On internet-connected Genie receivers (HR44, HR54, HS17 models) Learn more about connecting your receiver to the internet
- On 240+ national channels across all markets
- On 1,000+ local channels (ABC, CBS, FOX, NBC, PBS) in select markets
- During satellite signal loss
To use this feature when displayed:
- Select Turn on SignalSaver™.
- The Loading streaming content screen will display.
- Channel streaming will begin within seconds and continues until the channel is changed. Your receiver will then attempt to load the program using satellite signal. If signal is still not available, the receiver will return to SignalSaver and a loading screen will display
Good to know: Live video controls (FF, Rewind, Restart, Pause) are available. Some other features are not available while streaming over broadband. Those include:
- Recording
- Picture-in-picture
General help & troubleshooting
If the Something went wrong error screen displays, or you experience other issues while streaming, try the following:
- Reload the current channel by using the channel up arrow and then back down.
- Change to an SD version of the channel, if available. If you don’t see SD channels in the Guide, go to Menu > Settings > Display > Preferences > Guide Channels > Select all channels.
- Watch a DVR recording from your playlist.
Turn on SignalSaver option not available during signal loss
On your remote control, press the DASH (-) button twice to display your receiver info.
- Check your receiver model – HR44, HR54, or HS17 required.
- Confirm your receiver is connected to internet. Learn more about connecting your receiver to the internet
The channel you’re currently watching may not provide this option.
Too Many Streams error message
This error displays if you exceed the maximum number of 3 simultaneous streams. To continue watching on your current device, stop streaming on one of the other devices.
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