Get help with your DIRECTV STREAM device or remote

Have issues with your DIRECTV STREAM device or remote control? Learn how to troubleshoot common problems or get warranty help.

Fix DIRECTV STREAM device issues

  • Confirm your device cables are securely connected.
  • Restart your DIRECTV STREAM device. You can:
    • Press and release the red button on the side.
    • Unplug your device for at least 30 seconds, and then plug it back in.

Check your internet connection

  1. Press Home on your DIRECTV STREAM remote.
  2. Choose Settings, then Help.
  3. Select Troubleshooting, then Run Network Diagnostics.
Get more help with internet, picture or sound issues.

Fix DIRECTV STREAM remote control issues

Disconnect (or unpair) your remote from the DIRECTV STREAM device.
  1. Press and hold the DASH (–) and APPS buttons until you see the LED lights on the remote blink blue twice.
  2. Restart your DIRECTV STREAM device by pressing and releasing the red button on the side of the device.
  3. Point the remote at your DIRECTV STREAM device and press the FAST FORWARD and REWIND buttons at the same time to pair your remote with the device.

Replace your DIRECTV STREAM device or remote

Think your remote or device should be replaced? Select Chat live (if available) or call us at 800.288.2020. We'll let you know if a you need a replacement and help you submit a warranty claim. Your limited warranty protects your DIRECTV STREAM device and included accessories against certain defects for 24 months. Get warranty info (PDF, 64KB)

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  4. Get help with your DIRECTV STREAM device or remote