DIRECTV App for VIZIO - Troubleshooting & Tips

The DIRECTV App is officially supported on 2017 VIZIO Smart TVs and newer models.  VIZIO Smart TVs do not have a minimum Operating System requirement.

Ready to Watch? Make sure you have:

• Compatible device connected to the internet.
• Registered your VIZIO Smart TV account, for detailed info, check VIZIO set up (have your model number accessible)
• DIRECTV account
• DIRECTV App downloaded

How to download the DIRECTV App with your VIZIO remote control:

• Option 1:
  • From the home screen, open the left Navigation menu and scroll to Apps.
  • From there, search A-Z or through categories to locate the DIRECTV App.
• Option 2: Access VIZIO search from the icon at the top of the navigation User Interface menu.  
• Option 3: Find the DIRECTV App on VIZIO (navigate to the Apps catalog page) and find DIRECTV in the Movies+TV category.

If you are having trouble:

• Make sure your device is connected to the internet.
  • The user manual is always the best resource for device specific guidance, but in general for most devices a user would go to Settings > All Settings > Network to confirm their TV is connected to the internet.
• Internet download speed can affect your viewing experience. We suggest these internet download speeds: 8Mbps per stream in-home, or 2.5 to 7.5Mbps mobile on-the-go. Test your internet speeds
• Check if your device has the latest operating system.
• Check if the DIRECTV App needs an update. 

For additional resources:

• Troubleshoot sound and picture issues
• Improve your DIRECTV streaming experience
• Get info on your DIRECTV home network

Need additional support?

Get help at VIZIO Support

 

If all else fails and trouble is isolated to the DIRECTV App you can uninstall/reinstall the app by removing it from your device and reinstalling it.