Purchase movies and TV shows FAQ
Learn more about purchasing DIRECTV Movies and TV shows and review terms and conditions info.
FREQUENTLY ASKED QUESTIONS
What devices and browsers are supported?
Receiver:
Internet connected Genie HD DVR, HR54 required for 4K
Desktop:
Mac OSX – Safari 13.x or higher
Windows 10 – Chrome 88.x or higher, Edge 89.x or higher, Firefox 86.x or higher
Mobile:
iPhone & iPad iOS 12 or higher
Android OS 7.1 or higher
Internet connected Genie HD DVR, HR54 required for 4K
Desktop:
Mac OSX – Safari 13.x or higher
Windows 10 – Chrome 88.x or higher, Edge 89.x or higher, Firefox 86.x or higher
Mobile:
iPhone & iPad iOS 12 or higher
Android OS 7.1 or higher
How can I tell the difference between movies or shows that are available for purchase vs. rent?
Movies and TV shows for purchase have a Buy option when ordering. Movies available for rent display Rent. TV shows are only available for purchase.
How long do I have access to my DIRECTV purchases?
You can access your purchases for as long as you remain a DIRECTV customer, even if you have deleted them from your receivers or devices.
If you linked your DIRECTV account to Movies Anywhere, you may also be able to access eligible purchases from your Movies Anywhere account. For more info, please refer to directv.com/moviesanywhere.
If you linked your DIRECTV account to Movies Anywhere, you may also be able to access eligible purchases from your Movies Anywhere account. For more info, please refer to directv.com/moviesanywhere.
What happens to my purchases if I disconnect DIRECTV service?
You will no longer have access if you disconnect service, even if you return as a DIRECTV customer in the future. You must maintain your DIRECTV account to view your purchased content.
If you linked your DIRECTV account to Movies Anywhere, you may be able to access eligible purchases from your Movies Anywhere account if you disconnect DIRECTV service. For more info, please refer to directv.com/moviesanywhere.
If you linked your DIRECTV account to Movies Anywhere, you may be able to access eligible purchases from your Movies Anywhere account if you disconnect DIRECTV service. For more info, please refer to directv.com/moviesanywhere.
How will linking my DIRECTV account to Movies Anywhere help me to enjoy my digital collections in one place?
If you’ve purchased eligible movies from other Movies Anywhere retail partners (e.g. iTunes, Amazon Prime, Vudu, etc.), you may be able to watch those movies along with your DIRECTV purchases on the DIRECTV receiver, directv.com, and DIRECTV App. To do this, you will need to sign up for a Movies Anywhere account and link your DIRECTV and other retailers to Movies Anywhere. For more info, please refer to the directv.com/moviesanywhere site.
If I disconnect my DIRECTV service and move to DIRECTV STREAM, will my purchased content remain available?
DIRECTV purchases are non-transferrable, so you will not be able to view them as a DIRECTV STREAM subscriber.
What type of equipment do I need to access Movies and buy TV Shows?
An internet-connected Genie HD DVR or a Genie Lite with HD DVR Kit (HR54 required for 4K) is required to purchase Movies and TV shows on your TV, or to access Movies and TV shows on your mobile device.
Where can I find Movies and TV Shows for purchase on my TV?
Movies: Movies Shows Homepage (Ch. 125), On Demand hub (Ch. 1000) or press DASH (–) on your remote for Smart Search
TV Shows: TV Homepage (Ch. 1998), On Demand hub (Ch. 1000) or press DASH (–) on your remote for Smart Search
TV Shows: TV Homepage (Ch. 1998), On Demand hub (Ch. 1000) or press DASH (–) on your remote for Smart Search
Where can I find Movies and TV Shows for purchase on my mobile device?
Purchasing movies and TV shows is currently not available on mobile devices in the DIRECTV App. You can find purchased titles by visiting My Library > Purchases on the DIRECTV App.
Can I buy whole seasons of TV shows?
While you cannot purchase whole seasons or series of TV shows at this time, you can buy individual episodes.
Can I set a season pass for a TV series?
Not at this time, but individual episodes are available.
Can I get a refund on a movie or TV show that I purchased?
Movies and TV shows are non-refundable and all sales are final.
Can a movie or show that I purchased on my TV be watched on any other device?
Yes, movies and shows can be streamed at directv.comor via the DIRECTV App for iOS or Android devices. Your device must be registered while connected to the same internet network as your Genie HD DVR.
Note: Pay Per View events and adult titles are not available on the DIRECTV App.
Note: Pay Per View events and adult titles are not available on the DIRECTV App.
Can a movie or TV show that I purchased on my computer or mobile device be watched on my TV?
Movies and TV shows purchased through directv.com can be viewed on your internet-connected Genie HD DVR.
Where can I find movies and TV shows for purchase at directv.com?
Movies can be found via Search or in the “Movies” or “For Kids” tabs.
TV Shows can be found via Search or in the “TV Shows” or “For Kids” tabs.
TV Shows can be found via Search or in the “TV Shows” or “For Kids” tabs.
Can I still watch a movie or TV show I purchased if I deleted it from my Playlist?
Yes. Go to the “Purchases” folder within your Playlist and download the purchased content you would like to enjoy
What is the recommended broadband speed for download?
A minimum connection speed of 750Kbps (DSL or cable modem) is required. 2Mbps or higher is recommended.
Is there a limit to the number of purchases I can store?
There is no limit to the number of purchases you can store in the cloud. The number of purchases that can remain downloaded to your HD DVR or device is limited to the available storage space of your HD DVR or mobile device. Purchases can only be streamed to your personal computer and cannot be downloaded.
Are there TV shows or movies that will not be available for purchase?
Yes, content availability is determined by programmer license rights.
Can I purchase content in SD? 4K? 3D?
Content is available in HD. A limited selection of content is also available in 4K.
For mobile and computer, resolution of video content can be affected by multiple factors, including but not limited to the format of the content received, the quality of internet connection and device screens used. So, while a specific resolution cannot be guaranteed, video optimization technology is used to provide a better experience, and content is commonly viewable in 1080p.
Heads up: 4K requires a Genie HD DVR (model HR54 or later) and a DIRECTV 4K Ready TV, or a 4K TV connected to a 4K Genie Mini. Additional & Advanced Receiver fees apply. SELECT Package or higher, 4K account authorization and professional installation required. Visit directv.com/4K for complete details.
For mobile and computer, resolution of video content can be affected by multiple factors, including but not limited to the format of the content received, the quality of internet connection and device screens used. So, while a specific resolution cannot be guaranteed, video optimization technology is used to provide a better experience, and content is commonly viewable in 1080p.
Heads up: 4K requires a Genie HD DVR (model HR54 or later) and a DIRECTV 4K Ready TV, or a 4K TV connected to a 4K Genie Mini. Additional & Advanced Receiver fees apply. SELECT Package or higher, 4K account authorization and professional installation required. Visit directv.com/4K for complete details.
Can I view a 4K title I purchased on any device?
You can view the 4K title on your 4K TV in home. When watching on a computer or device, resolution of video content may be affected by multiple factors. Video optimization technology is used to provide a better experience, and content is commonly viewable in 1080p.
Can I watch purchased content on receivers in my home that are not Genies?
If the purchase is made on a Genie, it will be viewable by other whole home connected HD DVRs, Genie Minis, and DIRECTV Ready TVs.
Will I lose access to my purchased titles if I replace or upgrade my receiver?
No, you will find the content on your new equipment in your “Purchases” folder in your Playlist. You may download the content at any time.
How do I know if my content has been purchased successfully?
Purchased titles appear in your Playlist “Purchases” folder, at directv.com, or DIRECTV App.
How do I prevent people in my household from purchasing movies and TV shows?
Parental Controls can be enabled for every DIRECTV receiver in your home. You can restrict unsupervised TV viewing based on rating, blocking of specific channels, limiting viewing times, and setting spending limits for purchased content.
Is there a limit to the number of devices on which I can watch my purchased content?
Streaming of content is limited to 3 devices concurrently.
Can I download my purchased Movies and TV Shows from my device or DVR to an SD Card or another source?
No, content can only be downloaded to your internet-connected Genie HD DVR.
Can I share or gift purchased content?
No, only the account associated with the purchase can access the content.
DETAILED INFOTerms and Conditions
These Terms and Conditions (“Terms”) set forth additional terms and conditions applicable to your purchase of video content (“Purchased Content”) through your DIRECTV satellite service (the “Service”). Your purchase is also subject to any other agreements (including privacy policies and customer agreements) and terms and conditions, in each case as updated from time to time, that may apply to your use of the Services. These Terms, together with all the foregoing agreements and terms and conditions (which are hereby incorporated by reference) collectively constitute the “agreement” that is referred to herein. You agree to abide by all the terms of the agreement, and your purchase and use of and Purchased Content constitutes your acceptance of all such terms. If you do not agree to any term of the agreement, do not purchase any Purchased Content.
1. You understand and agree that when you “purchase” or “buy” content, you are only buying a license to access the Purchased Content for as long as you maintain a subscription to DIRECTV satellite service, as determined by DIRECTV in its sole discretion. Your license to access the Purchased Content is subject to these Terms, as well as any limitations imposed by any digital rights management technology used to protect the Purchased Content. Upon payment of the applicable purchase price, DIRECTV grants you a limited, non-exclusive, revocable, non-transferable license to access and use the Purchased Content solely for your personal, non-commercial/non-public, entertainment use. You agree that this license does not permit you to copy (in whole or in part), sell, rent, lease, distribute, broadcast, sublicense, transfer, or otherwise assign any portion of any Purchased Content and/or any rights or license associated with any Purchased Content (including without limitation, any code or credentials that allow access to any Purchased Content).
2. Subject to these Terms, you will be entitled to access the Purchased Content anytime on any compatible set top box or device as long as you remain a DIRECTV satellite service subscriber in good standing as solely determined by DIRECTV. Access to all Purchased Content (on any receiver or device) will no longer be available upon deactivation or termination of your DIRECTV satellite service.
3. Limit of five authorized devices can be used to download purchased content at any given time, 10 authorized devices per 30-day period, and 30 authorized devices per 365-day period. Set-top-box receivers do not count towards device limits.
4. Streaming of Purchased Content is limited to three devices concurrently. Data charges may apply. You are solely responsible for all data charges or fees incurred to stream or download Purchased Content.
5. If a customer de-registers a device, all content on that device is purged immediately when the deregistered device reconnects to the internet and authenticates through the DIRECTV App.
6. All purchases are final. DIRECTV does not offer exchanges or refunds. The price of a given program or title may change at any time. We do not offer you price protection or refunds in the event of a decrease in price, whether through a promotional offering or otherwise.
7. Purchased Content may become unavailable for viewing, streaming or download due to content provider licensing and other restrictions, and we will not be liable to you if Purchased Content becomes unavailable for further download, streaming and/or use.
8. You acknowledge and agree that all content purchased through your compatible set top box or other compatible device may be available to other users and user accounts associated with your DIRECTV account, on any set top box or compatible device used by those users. Please visit directv.com for information on parental controls, locks and limits and password protection on your account.
1. You understand and agree that when you “purchase” or “buy” content, you are only buying a license to access the Purchased Content for as long as you maintain a subscription to DIRECTV satellite service, as determined by DIRECTV in its sole discretion. Your license to access the Purchased Content is subject to these Terms, as well as any limitations imposed by any digital rights management technology used to protect the Purchased Content. Upon payment of the applicable purchase price, DIRECTV grants you a limited, non-exclusive, revocable, non-transferable license to access and use the Purchased Content solely for your personal, non-commercial/non-public, entertainment use. You agree that this license does not permit you to copy (in whole or in part), sell, rent, lease, distribute, broadcast, sublicense, transfer, or otherwise assign any portion of any Purchased Content and/or any rights or license associated with any Purchased Content (including without limitation, any code or credentials that allow access to any Purchased Content).
2. Subject to these Terms, you will be entitled to access the Purchased Content anytime on any compatible set top box or device as long as you remain a DIRECTV satellite service subscriber in good standing as solely determined by DIRECTV. Access to all Purchased Content (on any receiver or device) will no longer be available upon deactivation or termination of your DIRECTV satellite service.
3. Limit of five authorized devices can be used to download purchased content at any given time, 10 authorized devices per 30-day period, and 30 authorized devices per 365-day period. Set-top-box receivers do not count towards device limits.
4. Streaming of Purchased Content is limited to three devices concurrently. Data charges may apply. You are solely responsible for all data charges or fees incurred to stream or download Purchased Content.
5. If a customer de-registers a device, all content on that device is purged immediately when the deregistered device reconnects to the internet and authenticates through the DIRECTV App.
6. All purchases are final. DIRECTV does not offer exchanges or refunds. The price of a given program or title may change at any time. We do not offer you price protection or refunds in the event of a decrease in price, whether through a promotional offering or otherwise.
7. Purchased Content may become unavailable for viewing, streaming or download due to content provider licensing and other restrictions, and we will not be liable to you if Purchased Content becomes unavailable for further download, streaming and/or use.
8. You acknowledge and agree that all content purchased through your compatible set top box or other compatible device may be available to other users and user accounts associated with your DIRECTV account, on any set top box or compatible device used by those users. Please visit directv.com for information on parental controls, locks and limits and password protection on your account.
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