Get info about equipment and return fees

Find out what the different charges mean.

Potential equipment fees on your bill

  • Damaged equipment fee: We charge this fee if we determine your equipment was damaged due to abuse. Want to dispute the fee? Contact us
  • Non-return equipment fee: We charge this fee if we don’t get your equipment within 21 days of your return or disconnect date. If you return it after 21 days, we’ll credit your account within 2 months of receiving the equipment. Find out what type of equipment you have to return

Helpful tips

  • Keep your return receipt or tracking number. If you already dropped off the equipment at a company-owned FedEx Office® Pack and Ship or The UPS Store® and don’t have a reference number, just go back and ask for a copy of it.
  • Returning your DIRECTV STREAM device because of a defect or you canceled service within the first 14 days of delivery or ship date? We’ll credit your account after the right location receives the device in working condition.
  • Still getting billed for equipment you already returned? Have your return reference or tracking number handy and contact us. Let us know what type of number you have:
  • Drop equipment off without a box to FedEx or UPS: Reference number
  • Return boxes back to us: Tracking number

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