Here's all the info you need to cancel your DIRECTV STREAM service or return your equipment.
Your DIRECTV STREAM service
You may cancel your DIRECTV STREAM service for any reason within 14 days of purchase (except as otherwise required by law) to receive a full refund of all fees and charges paid prior to cancellation. If you cancel after 14 days of purchase, you will not receive any refund or credit for any partial-month period or unwatched content.
To cancel service: The account owner should contact us with their DIRECTV STREAM user ID handy. Once your DIRECTV STREAM service is cancelled, you can continue accessing your service through the end of your monthly billing cycle.
Your purchased DIRECTV STREAM devices
You may cancel your DIRECTV STREAM device(s) order and return the purchased device within 14 days of purchase in order to receive a full refund.
To cancel an order:The account owner should contact us with their DIRECTV STREAM user ID handy.
Device paid in full: For devices paid in full, a full refund will be issued once the device is returned, without damage, within the 14-day time period.
Device paid on installment plan: For devices purchased with an installment plan, a full refund will be issued once the device is returned, without damage, within the 14-day time period. If you fail to return the device timely, or return a damaged device, you will be automatically charged for the outstanding balance per the terms of your retail installment agreement. We reserve the right to charge this fee to the payment method on your DIRECTV STREAM device account in accordance with the terms of the retail installment agreement.
How to return DIRECTV Stream devices
Devices picked up at an AT&T store: Devices picked up at an AT&T store should be returned to the same store within 14 days of receiving the device. Devices provided by an AT&T Right To You℠ agent should be returned to an AT&T corporate owned store within 14 days of receiving the device.
Devices received by mail: Devices received in the mail can be returned via mail within 14 days of shipment date, using the return label provided in the original packaging or at an AT&T corporate owned store . If you need a reprint of your United States Postal Service return label or have questions about returns, please call us at 800.531.5000.
Devices received by DIRECTV STREAM Authorized Dealer: Devices received from an Authorized Dealer should be returned within 14 days of receiving the device either by United States Postal Service mail or returned to an AT&T corporate owned store . Please call 800.531.5000 to request a United States Postal Service return label be emailed to you.
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Early Termination Policy
If you purchased DIRECTV STREAM service with a 2-year contract, you’ll be charged an Early Termination Fee (ETF) if you disconnect your DIRECTV STREAM service more than 14 days after purchase and within your 24-month commitment. The maximum ETF is $360, prorated at $15 per month, for each month remaining on your 24-month commitment. We reserve the right to charge an ETF to the payment method on your account.
ETF example (amounts are estimates):
|ETF example (amounts are estimates)|
|*No ETF if the service is cancelled within 14 days of purchase.|