https://services.att.com/kmservices/v2/contents/000069458?app-id=directv

<div id="selectorOptionsLabel">Choose the service you have at your home:</div>
<div id="selectorOptions">
<div id="primaryTile"><span id="tileImage">https://www.directv.com/dtvassets/support/Satellite.png</span>
<div id="tileLabel">Satellite dish</div>
<div id="tileContent">
<div id="tileTitle">Order a new remote control</div>
<div id="tileDescription">Need a new DIRECTV remote? Learn how to order a new Genie or Universal remote control.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not your service?</div>
<div id="firststepcontent">
<h3>Order a new remote</h3>
<ol><li>Sign in to your DIRECTV account and <a target="_blank" href="https://www.directv.com/accounts/satellite/equipments?tabValue=accessories">go to the Remotes page</a>.</li><li>Select <b>Purchase</b> for your remote type.</li><li>Select <b>Review Changes</b>.</li><li>Select <strong>Place Order</strong>.</li></ol>
<p> </p>
<p><b>Heads up</b>: If we’re unable to complete your order online, you may be prompted to contact us for further assistance.</p>
</div>
</div>
</div>
<div id="primaryTile"><span id="tileImage">https://www.directv.com/dtvassets/support/BYOD.png</span>
<div id="tileLabel">Internet connection (No satellite)</div>
<div id="tileContent">
<div id="tileTitle">Order a new remote control</div>
<div id="tileDescription">Need a new DIRECTV remote? Learn how to order a new Genie or Universal remote control.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not your service?</div>
<div id="firststepcontent">
<p><strong><span id="internetAgentChatInArticle" style="color: #0568ae;cursor: pointer;">Chat with a live agent</span> to order a remote. </strong>You can also call to order a remote at 855.684.0155.</p>
</div>
</div>
</div>
</div>

Order a new remote control

Chat with an expert

Look for the ‘Chat available’ button at the bottom of the page to resolve your concern now.

Didn't find what you needed? We are here to help!

Connect with other DIRECTV users and experts, ask questions, and find answers.

Didn’t find what you’re looking for? Let us help you!

to perform full service check on your account

Upcoming Appointment

Connect with other DIRECTV STREAM users and experts, ask questions, and find answers.

Have concerns about your service? We can help!

DIRECTV STREAM Support & Customer Service

DIRECTV Support & Customer Service


<h3>Order a new remote</h3>
<ol><li>Sign in to your DIRECTV account and <a target="_blank" href="https://www.directv.com/accounts/satellite/equipments?tabValue=accessories">go to the Remotes page</a>.</li><li>Select <b>Purchase</b> for your remote type.</li><li>Select <b>Review Changes</b>.</li><li>Select <strong>Place Order</strong>.</li></ol>
<p> </p>
<p><b>Heads up</b>: If we’re unable to complete your order online, you may be prompted to contact us for further assistance.</p>



<div id="tileTitle">Order a new remote control</div>
<div id="tileDescription">Need a new DIRECTV remote? Learn how to order a new Genie or Universal remote control.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not your service?</div>
<div id="firststepcontent">
<h3>Order a new remote</h3>
<ol><li>Sign in to your DIRECTV account and <a target="_blank" href="https://www.directv.com/accounts/satellite/equipments?tabValue=accessories">go to the Remotes page</a>.</li><li>Select <b>Purchase</b> for your remote type.</li><li>Select <b>Review Changes</b>.</li><li>Select <strong>Place Order</strong>.</li></ol>
<p> </p>
<p><b>Heads up</b>: If we’re unable to complete your order online, you may be prompted to contact us for further assistance.</p>
</div>


Need a new DIRECTV remote? Learn how to order a new Genie or Universal remote control.


<p><strong><span id="internetAgentChatInArticle" style="color: #0568ae;cursor: pointer;">Chat with a live agent</span> to order a remote. </strong>You can also call to order a remote at 855.684.0155.</p>



<div id="tileTitle">Order a new remote control</div>
<div id="tileDescription">Need a new DIRECTV remote? Learn how to order a new Genie or Universal remote control.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not your service?</div>
<div id="firststepcontent">
<p><strong><span id="internetAgentChatInArticle" style="color: #0568ae;cursor: pointer;">Chat with a live agent</span> to order a remote. </strong>You can also call to order a remote at 855.684.0155.</p>
</div>


Order a new remote control

Order a new remote

Related Articles

Looking for something else?