DIRECTV App for LG - Troubleshooting & Tips

The DIRECTV App is officially supported on LG Smart TVs 2021 and newer models, operating on webOS 6.0 or higher. If you have a compatible LG Smart TV, follow the on-screen setup instructions to complete initial setup. 

 

Ready to Watch?  Make sure you have:

• Compatible device connected to the internet
• DIRECTV account
• DIRECTV app downloaded

How to download and sign in to the DIRECTV app:

• From the Home Screen, navigate to Apps.
• Select the magnifying glass icon and type DIRECTV in the search bar.
• Choose the DIRECTV App from the search results.
• Select Install.
• Once installation is complete, you can access the DIRECTV App from your home screen.
• Sign in to the DIRECTV App with your user ID and password.

If you are having trouble:

• Make sure your TV is connected to your home network.
  • Press and hold the Settings button on your remote, then select General, and choose Network.
  • Confirm your TV is connected to the internet.
• Internet download speed can affect your viewing experience. We suggest these internet download speeds: 8Mbps per stream in-home, or 2.5 to 7.5Mbps mobile on-the-go. Test your internet speeds.
• Check if your device has the latest operating system.
• Check if the DIRECTV App needs an update.

For additional resources:

• Troubleshoot sound and picture issues
• Improve your DIRECTV streaming experience
• Get info on your DIRECTV Stream home network

Need additional support?

Get additional help via chat with LG Support at LG USA Support (have your model number accessible).

If all else fails and the trouble is isolated to the DIRECTV app you can uninstall/reinstall the app.