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"Support: Agreements / Policies: Text Header"
  • Agreements & Policies
"Support : Agreements / Policies : Intro"

  • Your Customer Agreement and more.

    Here you'll find links to the terms of your Customer Agreement with DIRECTV, your equipment lease, privacy policy, the use of information on our website and other policy details.
"Support : Agreements / Policies : list"

  • Customer Agreement

    This document describes the terms and conditions of your DIRECTV® Service, including payment and cancellation policies.
    Overview
    View English
    View Spanish

  • DIRECTV Equipment Lease Addendum

    This legal document describes the terms of lease for DIRECTV receivers, satellite dishes and all other equipment.
    View English
    View Spanish

  • DIRECTV Privacy Policy

    This policy explains how DIRECTV collects, uses and discloses information about you when you subscribe to DIRECTV service.
    View English
    View Spanish

  • directv.com Terms & Conditions

    View the current terms and conditions for the use of information found on directv.com and other DIRECTV websites.
    More info

  • Do Not Call Policy

    Find out more about DIRECTV Outbound Telesales Department regulations and procedures, including maintenance of the "do not call" lists.
    View Now

  • Identity Theft & Identity Fraud

    Learn how to report suspected identity theft if you believe someone has used your name to create a DIRECTV account.
    More info

  • Email Fraud

    DIRECTV is committed to creating a secure online experience for all Internet users. Here is important information everyone should know about phishing, fraudulent emails and websites.
    More info

  • Text Messaging Terms & Conditions

    DIRECTV offers an array of services that you can take advantage of with the text messaging capability of your wireless phone. Here are the terms of use.
    More info

  • DIRECTV Apps End User License Agreement

    This document describes the terms and conditions that govern the use of DIRECTV Mobile Apps and other DIRECTV software applications.
    More info

  • DIRECTV Software License Terms and Conditions and GNU GPL

    This document describes the terms and conditions for use of the DIRECTV Software installed on the DIRECTV Receiver. Also included is the text of the GNU General Public License (GPL), Version 2, June 1991.
    More info
"Customer Support : DIRECTV Legal Policies : Did You Know : RHR"

Did You
Know?

  • DIRECTV® Service Terms and Conditions, Equipment Lease Addendum and Privacy Policy are available in English and Spanish. Please print and retain these documents for your records.
"Customer Support : DIRECTV Legal Policies : Customer Promise : RHR"
  • DTV Customer Promise

    The DIRECTV
    Customer Promise

    Committed to the principles of honesty and integrity, our employees are determined to provide you with prompt, courteous and excellent service. We promise to do our best to resolve any issues that might arise as quickly as possible. And we will continue to develop the unique, innovative programming and services that you have come to expect and enjoy from DIRECTV.
    More info
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