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Your Customer Agreement and more.
Here you'll find links to the terms of your Customer Agreement with DIRECTV, your equipment lease, privacy policy, the use of information on our website and other policy details.
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Customer Agreement
This document describes the terms and conditions of your DIRECTV® Service, including payment and cancellation policies. -
DIRECTV Equipment Lease Addendum
This legal document describes the terms of lease for DIRECTV receivers, satellite dishes and all other equipment.
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DIRECTV Privacy Policy
This policy explains how DIRECTV collects, uses and discloses information about you when you subscribe to DIRECTV service.
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directv.com Terms & Conditions
View the current terms and conditions for the use of information found on directv.com and other DIRECTV websites.
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Do Not Call Policy
Find out more about DIRECTV Outbound Telesales Department regulations and procedures, including maintenance of the "do not call" lists.
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Identity Theft & Identity Fraud
Learn how to report suspected identity theft if you believe someone has used your name to create a DIRECTV account.
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Email Fraud
DIRECTV is committed to creating a secure online experience for all Internet users. Here is important information everyone should know about phishing, fraudulent emails and websites.
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Text Messaging Terms & Conditions
DIRECTV offers an array of services that you can take advantage of with the text messaging capability of your wireless phone. Here are the terms of use.
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Non-Local Network Law
If you get non-local ABC, CBS, FOX and/or NBC feeds from Los Angeles or New York and added this service prior to November 1999, changes to your DIRECTV service may apply. Get the details here.
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DIRECTV Software License Terms and Conditions and GNU GPL
This document describes the terms and conditions for use of the DIRECTV Software installed on the DIRECTV Receiver. Also included is the text of the GNU General Public License (GPL), Version 2, June 1991.
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When it comes to customer service,
we won't settle for anything but excellence.
Did You
Know?
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DIRECTV® Service Terms and Conditions, Equipment Lease Addendum and Privacy Policy are available in English and Spanish. Please print and retain these documents for your records.
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The DIRECTV
Customer PromiseCommitted to the principles of honesty and integrity, our employees are determined to provide you with prompt, courteous and excellent service. We promise to do our best to resolve any issues that might arise as quickly as possible. And we will continue to develop the unique, innovative programming and services that you have come to expect and enjoy from DIRECTV.