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"Support: Agreements / Policies: Text Header"
  • Agreements & Policies
"Support : Agreements / Policies : Intro"
  • Here you'll find links to the terms of your Customer Agreement with DIRECTV, your equipment lease, privacy policy, the use of information on our website and other policy details.
"Support : Agreements / Policies : DTVCustomer Promise"
  • The DIRECTV Customer Promise
    Committed to the principles of honesty and integrity, our employees are determined to provide you with prompt, courteous and excellent service. We promise to do our best to resolve any issues that might arise as quickly as possible. And we will continue to develop the unique, innovative programming and services that you have come to expect and enjoy from DIRECTV.
"Support : Agreements / Policies : Did You Know?"
  • Did You Know?
    DIRECTV® Service Terms & Conditions, Equipment Lease Agreement and Privacy Policy are available in English and Spanish. Please print and retain these documents for your records.
"Support : Agreements / Policies : list"
  • Customer Agreement
    This document describes the terms and conditions of your DIRECTV® Service, including payment and cancellation policies.
  • DIRECTV Equipment Lease Agreement
    This legal document describes the terms of lease for DIRECTV receivers, satellite dishes and all other equipment.
  • DIRECTV Subscriber Privacy Policy
    This policy explains how DIRECTV collects, uses and discloses information about you when you subscribe to and use DIRECTV services.
  • DIRECTV Guest Privacy Policy
    This policy explains how DIRECTV collects, uses and shares information about users who visit areas of DIRECTV websites, or use DIRECTV services, that are accessible to the general public.
  • directv.com Terms & Conditions
    View the current terms and conditions for the use of information found on directv.com and other DIRECTV websites.
  • Do Not Call Policy
    Find out more about DIRECTV Outbound Telesales Department regulations and procedures, including maintenance of the "do not call" lists.
  • Identity Theft and Identity Fraud
    Learn how to report suspected identity theft if you believe someone has used your name to create a DIRECTV account.
  • Text Messaging Terms & Conditions
    DIRECTV offers an array of services that you can take advantage of with the text messaging capability of your wireless phone.
    Here are the terms of use.
  • Email Fraud
    Learn how to report suspected identity theft if you believe someone has used your name to create a DIRECTV account.
  • Non-Local Network Law
    If you get non-local ABC, CBS, FOX and/or NBC feeds from Los Angeles or New York and added this service prior to November 1999, changes to your DIRECTV service may apply. Get the details here.
  • DIRECTV for Business
    These documents describe the terms and conditions of your DIRECTV® for Business Service, including payment and cancellation policies.
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