DIRECTV Autopay, One-Time Payment, and Paperless Billing Terms and Conditions
Parties
In this Autopay authorization, (also referred as Auto Bill Pay), as defined below, the words
'DIRECTV,' 'We,' 'Us' and 'Our' mean DIRECTV LLC, and their affiliated companies, and the
words 'You' and 'Your' mean the person or business providing or designating the Payment
Method (as defined below) information and any other person who is authorized to make
purchases from Us to be charged to the Payment Method.
Autopay Authorization
By manually signing (including a manual signature captured electronically), checking the
box or clicking the button next to the link to this Autopay authorization during Your
transaction with Us today as Your electronic signature, You authorize Us to automatically
charge to the Payment Method the amount of Your monthly bill due each month on the
date indicated on the bill, including any late fees (this 'Autopay authorization'). Please note
that Your monthly bills subject to this Autopay authorization include Your final bill if Your
DIRECTV Account is canceled or terminated, and amounts on Your final bill can also
include without limitation (1) any applicable Early Termination Fees or other cancelation
fees and equipment non-return fees and (2) any amounts outstanding under any
applicable device installment agreement associated with Your DIRECTV Account that are
due upon cancelation of a service or the DIRECTV Account. Closing, canceling, or
terminating a service or Your DIRECTV Account does not cancel or terminate this Autopay
authorization for the remaining monthly bill or bills on Your DIRECTV Account.
If a charge to the Payment Method is declined, including for insufficient funds, We may resubmit the charge up to the number of times permitted by network rules, and We also
reserve the right to undertake further collection action, including imposing costs and fees
to the extent permitted by law.
Payment Method
'Payment Method' means the bank account, credit card, debit card or other payment
method information (1) You provide to Us during Your transaction today (including by
swiping a credit card or debit card or scanning a voided check) for purposes of this Autopay
authorization or (2) You previously provided to Us (a 'Stored Payment Method') that You
designate today to be charged under this Autopay authorization.
Payment Method Information You Provide Today
If You provide payment method information to Us today, you authorize Us to store that
payment information including for purposes of this Autopay authorization. You certify that
You are the owner of or have authorization to use any payment method information You
provide today, and You are authorized, and have authority to authorize Us, to make
charges to and permit Us to store the payment method information You provide.
You agree to keep any payment method information You provide today up to date.
Residential customers, You can update (e.g., give Us a new card expiration date) or change
(e.g., give Us a new bank account or card account numbers) any payment method
information You provide today by logging into Your online account with DIRECTV or calling
the customer care number provided with Your bill, which updated or changed information
will become the Payment Method for this Autopay authorization. DIRECTV for Business
customers, You can update (e.g., give Us a new card expiration date) or change (e.g., give
Us a new bank account or card account numbers) any payment method information You
provide today by logging into Your online account with DIRECTV (if applicable to your
account) or by calling the customer care number provided with Your bill, which updated or
changed information will become the Payment Method for this Autopay authorization. You
acknowledge that We may obtain updated or changed information regarding any payment
method information You provide today from Your financial institution (an 'Updater Service')
and that any such updated or changed payment information likewise will become the
Payment Method for this Autopay authorization.
Also, if You instead designate a Stored Payment Method for this Autopay authorization
today (as discussed below), You can at any time thereafter provide Us with different
payment method information to be used for this Autopay authorization by logging into Your
online account with DIRECTV or calling the customer care number provided with Your bill,
which different information will become the Payment Method for this Autopay
authorization instead of the Stored Payment Method You previously designated. DIRECTV
for Business customers, also, if You instead designate a Stored Payment Method for this
Autopay authorization today (as discussed below), You can at any time thereafter provide
Us with different payment method information to be used for this Autopay authorization by
logging into Your online account with DIRECTV (if applicable to your account) or by calling
the customer care number provided with Your bill 1.888.388.4249, which different
information will become the Payment Method for this Autopay authorization instead of the
Stored Payment Method You previously designated.
Stored Payment Method You Designate Today
If instead You designate a Stored Payment Method for this Autopay authorization today,
You authorize Us to make a copy of the Stored Payment Method You designate and store
the copy, which copy We will use for purposes of this Autopay authorization. We also use
Updater Services in connection with Stored Payment Methods, which also update or
change any copy We made and stored. Please be aware that, if You update or change the
Stored Payment Method You designate or We or You remove or cancel that Stored
Payment Method from Your records with Us, We will continue to retain and use the copy of
the Stored Payment Method We made, as it may be updated or changed by any Updater
Service from time to time, for purposes of this Autopay authorization.
Revocation
This Autopay authorization and the Autopay service will remain in effect until revoked by
You, Your financial institution or DIRECTV. You may revoke this Autopay authorization by
logging into Your online account with DIRECTV or calling the customer care number
provided with Your bill, which revocation will take effect if and when DIRECTV has had a
reasonable opportunity to act on it before a payment is processed. If You revoke this
Autopay authorization, or DIRECTV or Your financial institution cannot process Your
automatic payment, You remain responsible for paying Your monthly payments and any
amounts due upon termination of service or Your DIRECTV Account, including by making
monthly payments by check or other payment method on or before the due date on each
bill.
General
Autopay cancelation or unsuccessful payment may cause an interruption of service and
additional reactivation fees. Promotional discounts or incentives that require Autopay will
be removed if Autopay is revoked or otherwise terminated. You release DIRECTV from any
and all claims arising from Your use of Autopay. It usually takes one to two billing cycles for
Autopay to start, and please continue to pay as usual until Your monthly bill states that the
bill will be paid by Autopay. If You are entering into this authorization in a retail store, a
copy will be printed for You. If You are entering into this authorization online, please print
or save to Your computer, tablet, smartphone, or other device a copy of this Autopay
authorization for Your records.
One-time Payment Terms & Conditions
By choosing to update your primary card on file while making a one-time payment, you authorize DIRECTV to save your credit or debit card information to make future bill payments easier. This card may also be used for any unpaid balances and fees if your DIRECTV service is disconnected. IMPORTANT NOTICE TO CUSTOMERS ENROLLED IN AUTOPAY: If you previously enrolled in Autopay with another credit or debit card, choosing to make this card your primary card on file revokes authorization to use the other card and authorizes DIRECTV to initiate debits or charges to the account associated with this card automatically to pay each of your monthly statements. Your Autopay date may change as a result of this updated authorization, which will remain in full force and effect until revoked by you (and we have had a reasonable opportunity to act on your request), your financial institution, or DIRECTV or one of its affiliates. If you un-enroll from Autopay, you will still be responsible for payment in full. Please print a copy of this screen with your authorization for your records.
Residential customers, please refer to your DIRECTV Customer Agreement and Equipment Lease Agreement for full terms and conditions related to your DIRECTV service and use of equipment. DIRECTV FOR BUSINESSSM customers, please refer to the Commercial Customer Agreement.
Paperless billing Terms & Conditions
Effective August 2010
Please read the following Terms and Conditions carefully, and complete this registration
process if you would like to register for DIRECTV's Online Billing service ('Online
Billing').Once you are enrolled in Online Billing, you will automatically stop receiving your
DIRECTV paper bill.
These are the Terms and Conditions for Online Billing. Please print a copy and retain it for
your records. As used in these Terms and Conditions, 'You' or 'your' refers to the person or
business responsible for the DIRECTV customer account who enrolls in Online Billing.
'We,' 'us,' or 'DIRECTV' refers to DIRECTV, Inc.
General
With Online Billing, your monthly DIRECTV statement will be available for viewing online,
according to your billing date, by logging on to your account at directv.com (this 'Website').
Each month, you will receive an email containing your bill statement notice at the e-mail
address that you provide in connection with your enrollment in Online Billing. To receive
information electronically, including viewing your DIRECTV bill online, you will need a
desktop or laptop personal computer with an Internet browser that supports 128-bit
encryption. You must also have the ability to receive and read email through this computer.
By accepting these Terms and Conditions, (a) you are representing to DIRECTV that you are
the person or business responsible for payment to DIRECTV under the applicable DIRECTV
agreement; (b) you consent to receive your DIRECTV statement and related information
electronically, as described herein, and (c) you are acknowledging that you can access
information at this Website. Once you are enrolled in Online Billing, YOU WILL NOT
RECEIVE A MONTHLY DIRECTV BILLING STATEMENT THROUGH U.S. MAIL.
We reserve the right to terminate access at any time to any account(s) viewed on the
Website. We also reserve the right to change, delete, or add to any of these Terms and
Conditions at any time, including, but not limited to, terms related to fees for Online Billing.
Passwords
If you forget your password, you may reset your password online. You understand that you
have sole responsibility for the security of your password. DIRECTV is not liable for any
actions, claims, costs, damages, or expenses arising from lost, misplaced, or stolen
passwords.
Email Address
You will notify DIRECTV immediately if your email address changes. In the event the email
address on file is returned as invalid or undeliverable, and as a result your payment
becomes past due, you authorize DIRECTV or its designated representative to call you at
the telephone number that you provide in connection with your enrollment in Online
Billing. You acknowledge that any such calls may be automated.
Computer Equipment and Software
You are solely responsible for the computer, Internet browser and other software you use
to access your account at directv.com and to view your DIRECTV statements.
DISCLAIMERS AND LIMITATION OF LIABILITY
WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE
ONLINE BILLING SERVICE. WE ASSUME NO RESPONSIBILITY WITH RESPECT TO ANY USE
OF DIRECTV ONLINE BILLING. YOU AGREE THAT WE SHALL NOT BE LIABLE FOR ANY
SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR FOR
THE LOSS OF PROFIT, REVENUE, OR DATA ARISING OUT OF YOUR USE OF DIRECTV
ONLINE BILLING.
Canceling Online Billing
Residential customers, if at any time after enrolling in Online Billing, you want to cancel the
service and receive paper bills through the U.S. Mail, you may go to the 'Statements' page
located within the 'My Account' page, and click on 'Cancel Paperless Statements.' Follow
the instructions to cancel Online Billing. Once you have canceled Online Billing, you will
not be able to view your statements online each month.
DIRECTV FOR BUSINESSSM customers, please call us at 888.388.4249 to request a paper
bill statement, or have any questions.