Visit your device manufacturer's website.

Here's your device's complete instructions, specs and more.

User manual

Get help with your wireless device, plan, and more.

If you really want to remove a line or cancel service,

If you really want to remove a line or cancel service, call us at 800.331.0500. We're available every day from 7 a.m. to 10 p.m. local time.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

Ask questions. Get answers. Help others. Join the conversation!

Your feedback helps us make support better. Want to see more discussion topics?

Let us know why this discussion didn't help:

Enter another ZIP to see info from a different area.

Learn how to pay your DIRECTV bill online, see bill and payment history, and find out about additional payment methods.

Video Group - DIRECTV - Billing & account management - Payments

Find info about your first DIRECTV bill, learn about fees and surcharges, and more.

Video Group - DIRECTV - Billing & account management - Bill explanation & charges

Learn how to create a user ID, sign in, and get password help for your directv.com account.

Video Group - DIRECTV - Billing & account management - User ID & passwords

Find out how to update your contact info, upgrade your subscription package, and move your service to a new address.

Video Group - DIRECTV - Billing & account management - Account details

Learn how to sign in, view and pay your DIRECTV bill online, update payment info, and more. Find out how to contact us.

Video Group - DIRECTV - Billing & account management

Find tips for fixing issues like distorted or no sound, picture not in sync with audio, frozen picture or pixilation.

Video Group - DIRECTV - Quick fixes & troubleshooting - Picture or sound issues

Find troubleshooting help for your DVR, receivers and remote controls and how to return your equipment.

Video Group - DIRECTV - Quick fixes & troubleshooting - Equipment issues

Get help troubleshooting error codes and messages if they display on screen.

Video Group - DIRECTV - Quick fixes & troubleshooting - Error messages

Learn what to do if you temporarily lose signal, have a service outage or have issues while streaming.

Video Group - DIRECTV - Quick fixes & troubleshooting - Connection or streaming issues

Get help troubleshooting your DVR, receivers or remote controls and learn how to fix error messages.

Video Group - DIRECTV - Quick fixes & troubleshooting

Get info about your DIRECTV STREAM service including tips and recommendations.

Video Group - DIRECTV STREAM - Orders, apps & equipment - Explore your new service

Learn how to setup or replace your DIRECTV DVR and receivers including the Genie Mini & Wireless Genie Mini.

Video Group - DIRECTV - Orders, apps & equipment - DVR & receiver setup

Find out how to program and use your DIRECTV remote control. 

Video Group - DIRECTV - Orders, apps & equipment - Remote control

Learn how to stream DIRECTV almost anywhere and get help with parental controls, closed captioning and other settings.

Video Group - DIRECTV - Orders, apps & equipment - Equipment & streaming options

Find out about the status of your DIRECTV service order, how to set up or replace equipment and streaming options

Video Group - DIRECTV - Orders, apps & equipment

Learn about your DIRECTV package, the program guide, and features to enhance your viewing experience.

Video Group - DIRECTV - Channels, packages & programs - Channel lineups

Explore premium options like HBO Max and Showtime, the latest movies in DIRECTV CINEMA and how to watch free shows on demand.

Video Group - DIRECTV - Channels, packages & programs - Premium channels & on demand

Learn how to access your DVR playlist, watch your recorded shows, manage your DVR recordings, and more.

Video Group - DIRECTV - Channels, packages & programs - DVR & recorded TV

Find out about upcoming Pay Per View events and seasonal sports subscriptions packages for NFL, MLB, MLS, NBA, and NHL.

Video Group - DIRECTV - Channels, packages & programs - Special event programs

Explore DIRECTV channel lineups, On Demand content, NFL Sunday Ticket, TV apps, sports programming, and more.

Video Group - DIRECTV - Channels, packages & programs

https://services.att.com/kmservices/v2/contents/KM1443696?app-id=idpui

Access your directv.com account to make changes: <ol><li>Go to <a data-mce-href="https://www.directv.com/accounts/satellite/packages" href="https://www.directv.com/accounts/satellite/packages" target="_blank" title="Opens in new window">Manage TV Subscription</a>.</li><li>Select Add or Remove next to the premium channel or package you want to change.</li><li>Confirm your selection and enjoy.</li></ol>  Tip: To change your main subscription package, select Change Package.

Add or remove premium options online

<ol><li>Using the phone number connected to your DIRECTV account, send a text message to 223322.</li><li>Enter any of these examples in the text message to get started:</li></ol><ul><li>HBO or HBO Max</li><li>STARZ</li><li>SHOWTIME</li><li>CINEMAX</li><li>EPIX</li><li>SPORTS PACK</li><li>Pro Sports subscriptions – NFL SUNDAY TICKET, NBA LEAGUE PASS, NHL CENTER ICE, MLB EXTRA INNINGS, MLS DIRECT KICKS</li></ul><ol start="3"><li>Follow the prompts to confirm your activation.</li></ol> Heads up: If unable to remove a premium channel online, please use the chat option at the bottom of the page for assistance.

Add or remove premium channels and packages

Add or remove premium options online

Add premium channels via text message

Looking for more info?