Find out how to return your equipment

Contact us before you send back your DIRECTV or DIRECTV STREAM equipment.

ArticleDETAILED INFO

What equipment to return

Each return is different, but here's a general list of what you should send back and what you can keep. We'll also send you an email or a letter by US Mail letting you know what equipment to return.




Satellite dish removal info

The DIRECTV satellite dish and associated hardware become the property of the customer after installation. This equipment is not required for return and DIRECTV cannot assist with removal or uninstallation of the dish. For dish removal, it is recommended to contact a contractor or third party. See below for recycling info.


Recycling info for unused equipment


Ready to recycle unused equipment? It’s free and easy.
To get started, go to our recycling site and follow these steps:

  1.  Answer the questions about your equipment.
  2.  Print a shipping label.
  3.  Ship your device to a certified R2 recycler.


Heads up: If your receiver needs to be returned to DIRECTV, you’ll be prompted to contact us.


Shipping your return equipment

Keep your return receipt or tracking number. If you already dropped off the equipment at FedEx or UPS and don’t have a reference number, return to the location and ask for your copy of it.

If we direct you to FedEx or UPS

It's fast and easy and no packing is necessary. Just bring your unboxed equipment and 9-digit account number to a company-owned FedEx Office Pack and Ship or The UPS Store.
  • FedEx Office® Pack and Ship or The UPS Store® will send your equipment back to us at no charge to you.
  • You'll get a receipt that confirms your return, and we'll know that your equipment is on its way.
If we send you a return kit
  1. Pack up the equipment you're sending back to us.
  2. Attach the prepaid shipping label to the return kit.
  3. Give the kit to your mail carrier or drop off at a post office.
If a prepaid label is included in your replacement box
  1. Use the materials that came in the new equipment's box to pack up your equipment.
  2. Tear off the bottom receipt tab on the prepaid shipping label.
  3. Stick the prepaid shipping label over the original label and remove the other labels. Without this return label, it won't be sent back to us.
  4. Take it to a post office or FedEx.

Helpful tips

  • To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. Learn more about return equipment fees and charges
  • If the return equipment is damaged due to abuse, a damaged equipment fee may be added to your bill.
  • Didn't get your return box? Other return concerns? Try chat or call us.

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