Get help with DIRECTV error code 923
An on-screen 923 error typically indicates a hard-drive issue with your main Genie HD DVR or Genie 2 receiver.
How to fix error code 923
Resetting your main receiver often clears many errors. To reset your receiver:
- Press the red reset button on your main receiver. It’s located on the front panel or the right-hand side of the receiver, depending on your model.
- If your service isn’t restored after restart, please chat with an agent or call us at 800.531.5000 for additional assistance.
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