User profiles on DIRECTV via Internet

Here’s how to set up and troubleshoot user profiles on DIRECTV via Internet.

 

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DIRECTV customers who get their service via internet (no satellite dish) can now create up to five User Profiles—so every member of the family can get the most out of their DIRECTV experience. Sorry - user profiles aren't yet available for DIRECTV satellite customers.

To use and set up user profiles, click on the "+ New Profile" icon on your screen and follow the simple instructions on your TV.

With user profiles, up to five users will get personalized access to:

  • Favorite and recently watched channels
  • Favorite sports teams
  • Search history
  • Recommendations and notifications
  • Bookmarks
  • DVRs and on-demand videos (including pausing and resuming)
  • Closed caption preferences

Troubleshooting user profiles

  1. If you see an error notification, follow the directions on your TV screen.
  2. Restart your Gemini/Gemini Air device or your DIRECTV app.
  3. Need more help? You can start a chat from this page

Quick answer
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