DIRECTV TECH PROTECT

DIRECTV TECH PROTECT offers two plans to DIRECTV via internet customers that cover many home technology devices. The plans, which are administered by Assurant, cover items like TVs, desktop and laptop computers, tablets, and more.

To make the plans convenient, you can sign up for coverage right in your directv.com account, and payments are added to the monthly DIRECTV bill.

How do I get a DIRECTV TECH PROTECT plan?

DIRECTV TECH PROTECT is only available to DIRECTV via internet subscribers and can be added online in your directv.com account.

On your Account Overview page, you see a tile titled "Are you protected?" Select PROTECT YOUR GEAR to open the DIRECTV TECH PROTECT page. Then select the plan that's best for you—we guide you through the simple sign-up process.

How am I billed?

DIRECTV TECH PROTECT plans are month-to-month and continue until canceled by you or by DIRECTV. The price of your plan is added to your monthly DIRECTV bill and is collected one month in advance.

What are some highlights of the plans?

Here's a partial list of DIRECTV TECH PROTECT highlights.

Basic tier:

• Live support including device setup, troubleshooting, and home wi-fi optimization—all available immediately.
• Covers audio/video, TVs, home theater, laptops, desktops, tablets, peripherals, routers, modems, and more.
• Unlimited number of devices.
• Low $99 deductible—$2,000 annual claim limit, $1,500 per occurrence.
• 30-day waiting period to file a claim for breakdowns.

Premium tier:

• Live support including device setup, troubleshooting, and home wi-fi optimization—all available immediately.
• Covers audio/video, TVs, home theater, laptops, desktops, tablets, peripherals, routers, modems, and more.
• Unlimited number of devices.
• Low $99 deductible—$2,000 annual claim limit, $1,500 per occurrence.
• 30-day waiting period to file a claim for breakdowns.
• Also covers accidental damage from handling for specific covered items.

Are there exclusions or waiting periods for coverage?

• Both plans require a 30-day waiting period to make claims for covered items.
• The basic tier plan does not cover accidental damage from handling.
• DIRECTV receivers and remote controls are not covered by DIRECTV TECH PROTECT plans. These items may be covered by DIRECTV warranty.
• PLEASE NOTE: for complete coverage information, please see the DIRECTV TECH PROTECT Terms and Conditions.

Can I switch between plans?

You can switch between DIRECTV TECH PROTECT plans at any time. When you switch, tech support is available immediately. However, there is a 30-day waiting period before claims for breakdowns or damage can be made.

What happens if I cancel my DIRECTV account?

If you cancel your DIRECTV account, we automatically cancel your DIRECTV TECH PROTECT plan for you. Your coverage continues until the end of your regular billing cycle.

What happens if I pause my DIRECTV account?

When your DIRECTV account is paused, Assurant cancels your DIRECTV TECH PROTECT plan. On resuming services, you are enrolled in a new DIRECTV TECH PROTECT plan.

After you are re-enrolled, you receive a new welcome package from Assurant. Tech support is available immediately. However, there is a 30-day waiting period before claims for breakdowns or damage can be made.

You have the option to cancel the plan from your account services page while in pause period to avoid enrollment in a new plan when service resumes.

What happens if my DIRECTV account is involuntarily suspended for late payment?

If your DIRECTV account is involuntarily suspended, Assurant cancels your DIRECTV TECH PROTECT plan. On resuming services, you are enrolled in a new DIRECTV TECH PROTECT plan.

After Assurant enrolls you, tech support is available immediately. However, there is a 30-day waiting period before claims for breakdowns or damage can be made.

You have the option to cancel the plan from your account services page after enrollment.

How do I remove or cancel my protection plan?​

• Login to your Account Overview​
• Under My TV service select DIRECTV TECH PROTECT.​
• Select Remove and submit changes.​
• Your coverage will continue until your billing cycle ends.