Learn about DIRECTV protection plans

<p></p><div>
<div id="selectorOptionsLabel">Choose the service you have at your home:</div>
<div id="selectorOptions">
<div id="primaryTile"><span id="tileImage">https://www.directv.com/dtvassets/support/Satellite.png</span>
<div id="tileLabel">Satellite dish</div>
<div id="tileContent">
<div id="tileTitle">Satellite Dish</div>
<div id="tileDescription">Satellite protection plans cover a wide variety of home tech devices</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not your service?</div>
<div id="firststepcontent">
<ol><li><strong>DIRECTV PROTECTION PLAN</strong> protects all DIRECTV receivers (including Gemini) and offers an equipment upgrade every 2 years(requires a renewed 24-month agreement).</li><li><strong>DIRECTV PROTECTION PLAN PREMIER</strong> includes everything in the DIRECTV Protection Plan. It also covers old and new entertainment devices. This includes LCD TVs, plasma TVs, tablets, laptops, and computers.</li><li><strong>DIRECTV PROTECTION PLAN PREMIER WITH ACCIDENTAL DAMAGE FROM HANDLING (ADH) </strong>covers everything in the Premier plan, plus accidental damage. This includes drops, spills, and cracked screens for laptops and tablets. It doesn’t cover Apple TV, Amazon Fire Stick, Roku, or other streaming devices.</li></ol>
<p><a href="https://www.directv.com/technology/protection_plan" target="_blank">Get more info on plan coverage and terms and conditions</a></p>
<p> </p>
<h3>Add a protection plan online</h3>
<ol><li>Sign in to your <a href="https://directv.com/login" target="_blank">directv.com account</a>.</li><li>Choose <strong>Select Plan</strong> for the plan you’d like.</li><li>Review the terms &amp; conditions and select <strong>Add Plan</strong>.</li></ol>
<p><strong>Get more help</strong></p>
<p>File a claim for Protection Plan Premier or Premier with Asurion at <a href="https://protection.asurion.com/directv/en-us" target="_blank">protectionclaim.com</a>.</p>
</div>
</div>
</div>
<div id="primaryTile"><span id="tileImage">https://www.directv.com/dtvassets/support/BYOD.png</span>
<div id="tileLabel">Internet connection (No Satellite)</div>
<div id="tileContent">
<div id="tileTitle">Internet connection (No satellite)</div>
<div id="tileDescription">DIRECTV TECH PROTECT offers via internet customers coverage for a wide variety of home tech devices</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not your service?</div>
<div id="firststepcontent">
<p>DIRECTV TECH PROTECT offers two plans to DIRECTV via internet customers that cover many home technology devices.</p>
<p>The plans, which are administered by Assurant, cover items like TVs, desktop and laptop computers, tablets, and more.</p>
<p>To make the plans convenient, customers can sign up for coverage right from their DIRECTV account, and payments will be added to their monthly DIRECTV bill.</p>
<p> </p>
<h3>How do I get a DIRECTV TECH PROTECT PLAN?</h3>
<p>DIRECTV TECH PROTECT is only available to DIRECTV customers who receive their service via internet connection. If you are a DIRECTV via internet customer, you can purchase a plan in minutes by logging into your account.</p>
<p>On your Account Overview page, you’ll see a tile titled “Are you protected?” Select PROTECT YOUR GEAR to open the DIRECTV TECH PROTECT page. Then select the plan that’s best for you—we’ll guide you through the simple sign-up process.</p>
<p> </p>
<h3>How will I be billed?</h3>
<p>DIRECTV TECH PROTECT plans are month-to-month and will continue until canceled by you or by DIRECTV. The price of your plan will be added to your monthly DIRECTV bill and are collected one month in advance.</p>
<p> </p>
<h3>What are some highlights of the plans?</h3>
<p>Here’s a partial list of DIRECTV TECH PROTECT highlights.</p>
<p><strong>Basic tier:</strong></p>
<ol><li>Live support including device setup, troubleshooting, and home wi-fi optimization—all available immediately.</li><li>Covers audio/video, TVs, home theater, laptops, desktops, tablets, peripherals, routers, modems, and more.</li><li>Unlimited number of devices.</li><li>Low $99 deductible—$2,000 annual claim limit, $1,500 per occurance.</li><li>30-day waiting period to file a claim for breakdowns.</li></ol>
<p><strong>Premium tier:</strong></p>
<ol><li>Live support including device setup, troubleshooting, and home wi-fi optimization—all available immediately.</li><li>Covers audio/video, TVs, home theater, laptops, desktops, tablets, peripherals, routers, modems, and more.</li><li>Unlimited number of devices.</li><li>Low $99 deductible—$2,000 annual claim limit, $1,500 per occurance.</li><li>30-day waiting period to file a claim for breakdowns.</li><li><strong>Also covers accidental damage from handling for specific covered items.</strong></li></ol>
<h3>Are there exclusions or waiting periods for coverage?</h3>
<ol><li>Both plans require a 30-day waiting period to make claims for covered items.</li><li>The basic tier plan does not cover accidental damage from handling.</li><li>DIRECTV receivers and remote controls are not covered by DIRECTV TECH PROTECT plans. These items may be covered by DIRECTV warranty.</li><li><strong>PLEASE NOTE:</strong> for complete coverage information, please see the DIRECTV TECH PROTECT Terms and Conditions.</li></ol>
<h3>Can I switch between plans?</h3>
<p>You can switch between DIRECTV TECH PROTECT plans at any time. When you switch, tech support will be available immediately. However, there will be a 30-day waiting period before claims for breakdowns or damage can be made.</p>
<p> </p>
<h3>What happens if I cancel my DIRECTV account?</h3>
<p>If you cancel your DIRECTV account, we’ll automatically cancel your DIRECTV TECH PROTECT plan for you. Your coverage will continue until the end of your regular billing cycle.</p>
<p> </p>
<h3>What happens if I pause my DIRECTV account?</h3>
<p>When your DIRECTV account is paused, Assurant will cancel your DIRECTV TECH PROTECT plan. On resuming services, you will be enrolled in a new DIRECTV TECH PROTECT plan.</p>
<p>After you are re-enrolled, you’ll receive a new welcome package from Assurant. Tech support will be available immediately. However, there will be a 30-day waiting period before claims for breakdowns or damage can be made.</p>
<p>You have the option to cancel the plan from your account services page while in pause period to avoid enrollment in a new plan when service resumes.</p>
<p> </p>
<h3>What happens if my DIRECTV account is involuntarily suspended for late payment?</h3>
<p>If your DIRECTV account is involuntarily suspended, Assurant will cancel your DIRECTV TECH PROTECT plan. On resuming services, you will be enrolled in a new DIRECTV TECH PROTECT plan.</p>
<p>After Assurant enrolls you, tech support will be available immediately. However, there will be a 30-day waiting period before claims for breakdowns or damage can be made.</p>
<p>You have the option to cancel the plan from your account services page after enrollment.</p>
</div>
</div>
</div>
</div>
</div>

Get info about protection plans and how to add a plan or file a claim.

<p></p><div id="">
<div>
<p><span><span>Get info about protection </span><span>plans</span><span> and how to add a plan or file a claim. </span></span><span> </span></p>
</div>
</div>

Use your mobile device as a remote control

Manage contact info in your DIRECTV account profile

Learn about managing your DIRECTV account online

Explore your Gemini Voice Remote

Lease DIRECTV via Internet (no Satellite) Equipment

Use Picture-in-Picture (PiP) with Genie DVR

Fix DIRECTV streaming limit errors

Get help with DIRECTV upgrade error messages

DIRECTV error code: 722

Set favorite channels and add bookmarks on DIRECTV

Connect your DIRECTV receiver to an HDTV

Viewing options during satellite signal interference

How to access DIRECTV Sports Mode

Order DIRECTV service online

Set up replacement DIRECTV Gemini equipment

Learn how to reactivate your DIRECTV

DIRECTV satellite dish installation

Find on-demand titles to watch with DIRECTV STREAM

Fix location service errors on DIRECTV device for DIRECTV via Internet

Error code 631: Incorrect Network Setup Detected

Get help with location service errors

View and manage your DIRECTV devices

DIRECTV App for VIZIO - Troubleshooting & Tips

DIRECTV App for Apple - Troubleshooting & Tips

Fix connection lost errors 617, 618, or 619

Record DIRECTV content

Troubleshoot your DIRECTV device

DIRECTV App for LG - Troubleshooting & Tips

Manage pop-up blocker & anti-virus settings

All about your Gemini device

MLB.TV through DIRECTV

Fix DIRECTV network connection error messages

Manage DIRECTV pop-up blocker & anti-virus settings

Get help with DIRECTV error code 782

Get help with DIRECTV error code 771

DIRECTV error code: 744

Learn about DIRECTV fees

Use DIRECTV 72 Hour Rewind to watch previously aired programming

Get help with DIRECTV error code 902

Use the DIRECTV Tablet app

DIRECTV sports team recordings and live scores FAQ

Move your DIRECTV service to a new address

Fix Gemini device issues for DIRECTV STREAM service

Get help streaming DIRECTV on your computer

Troubleshoot sound and picture issues

How to sign up and watch MyFree DIRECTV

Check DIRECTV Equipment Order Status

What happens after I cancel my DIRECTV service?

Watch National Football League (NFL) games on DIRECTV

Change your DIRECTV Signature Package

Get your DIRECTV channel lineup

Watch Major League Baseball (MLB) games on DIRECTV

discovery+ through DIRECTV

Get DIRECTV Sports Pack

Find info on DIRECTV STREAM sign-in errors

Watch local channels on DIRECTV

Tracking the status of your DIRECTV reward

Order a new remote control

Watch National Basketball Association (NBA) games on DIRECTV

Link your account to Paramount+ with SHOWTIME

Check your DIRECTV reward status

DIRECTV price changes

DIRECTV 4K UHD streaming FAQ

DIRECTV Refer A Friend program

Learn about DIRECTV's Interface experience

Change your TV screen resolution

Listen to a program in a different language

Learn about DIRECTV DVR recordings

DIRECTV Gemini Air factory reset

How to fix a "Low Storage" error message on DIRECTV Gemini Devices

Get help with DIRECTV error code 775

How to use 72 Hour Lookback

Get help with a blue, black, green, or gray TV screen

How to program your DIRECTV remote control

Get help with DIRECTV error code 776

Get help with receiver restart errors

Energy-use info for TV receiver equipment

Cloud DVR error message FAQ

Manage your repair or install appointment

Change DIRECTV Streaming notification settings

Cookies, caches, and DIRECTV Streaming

Explore subscription movie packages and favorites

Get help with DIRECTV error codes 721, 722

DIRECTV error code: 752

DIRECTV error code: 724, 725 or 726

New Live Buffer Feature & Restart a Live Program

DIRECTV Descriptive Video Service

Return or recycle your DIRECTV equipment

How to fix your DIRECTV remote

Manage Local Channels

Peacock Premium through DIRECTV

Apple TV through DIRECTV

Add or remove premium channels or streaming services to your DIRECTV account

Watch live and On Demand sports events with the ESPN sports app

Get your account balance and due date

Chat with an expert

Look for the ‘Chat available’ button at the bottom of the page to resolve your concern now.

Didn't find what you needed? We are here to help!

Connect with other DIRECTV users and experts, ask questions, and find answers.

Didn’t find what you’re looking for? Let us help you!

to perform full service check on your account

Upcoming Appointment

Connect with other DIRECTV STREAM users and experts, ask questions, and find answers.

Have concerns about your service? We can help!

DIRECTV STREAM Support & Customer Service

DIRECTV Support & Customer Service


<ol><li><strong>DIRECTV PROTECTION PLAN</strong> protects all DIRECTV receivers (including Gemini) and offers an equipment upgrade every 2 years(requires a renewed 24-month agreement).</li><li><strong>DIRECTV PROTECTION PLAN PREMIER</strong> includes everything in the DIRECTV Protection Plan. It also covers old and new entertainment devices. This includes LCD TVs, plasma TVs, tablets, laptops, and computers.</li><li><strong>DIRECTV PROTECTION PLAN PREMIER WITH ACCIDENTAL DAMAGE FROM HANDLING (ADH) </strong>covers everything in the Premier plan, plus accidental damage. This includes drops, spills, and cracked screens for laptops and tablets. It doesn’t cover Apple TV, Amazon Fire Stick, Roku, or other streaming devices.</li></ol>
<p><a href="https://www.directv.com/technology/protection_plan" target="_blank">Get more info on plan coverage and terms and conditions</a></p>
<p> </p>
<h3>Add a protection plan online</h3>
<ol><li>Sign in to your <a href="https://directv.com/login" target="_blank">directv.com account</a>.</li><li>Choose <strong>Select Plan</strong> for the plan you’d like.</li><li>Review the terms &amp; conditions and select <strong>Add Plan</strong>.</li></ol>
<p><strong>Get more help</strong></p>
<p>File a claim for Protection Plan Premier or Premier with Asurion at <a href="https://protection.asurion.com/directv/en-us" target="_blank">protectionclaim.com</a>.</p>



<div id="tileTitle">Satellite Dish</div>
<div id="tileDescription">Satellite protection plans cover a wide variety of home tech devices</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not your service?</div>
<div id="firststepcontent">
<ol><li><strong>DIRECTV PROTECTION PLAN</strong> protects all DIRECTV receivers (including Gemini) and offers an equipment upgrade every 2 years(requires a renewed 24-month agreement).</li><li><strong>DIRECTV PROTECTION PLAN PREMIER</strong> includes everything in the DIRECTV Protection Plan. It also covers old and new entertainment devices. This includes LCD TVs, plasma TVs, tablets, laptops, and computers.</li><li><strong>DIRECTV PROTECTION PLAN PREMIER WITH ACCIDENTAL DAMAGE FROM HANDLING (ADH) </strong>covers everything in the Premier plan, plus accidental damage. This includes drops, spills, and cracked screens for laptops and tablets. It doesn’t cover Apple TV, Amazon Fire Stick, Roku, or other streaming devices.</li></ol>
<p><a href="https://www.directv.com/technology/protection_plan" target="_blank">Get more info on plan coverage and terms and conditions</a></p>
<p> </p>
<h3>Add a protection plan online</h3>
<ol><li>Sign in to your <a href="https://directv.com/login" target="_blank">directv.com account</a>.</li><li>Choose <strong>Select Plan</strong> for the plan you’d like.</li><li>Review the terms &amp; conditions and select <strong>Add Plan</strong>.</li></ol>
<p><strong>Get more help</strong></p>
<p>File a claim for Protection Plan Premier or Premier with Asurion at <a href="https://protection.asurion.com/directv/en-us" target="_blank">protectionclaim.com</a>.</p>
</div>


Satellite protection plans cover a wide variety of home tech devices

Satellite Dish


<p>DIRECTV TECH PROTECT offers two plans to DIRECTV via internet customers that cover many home technology devices.</p>
<p>The plans, which are administered by Assurant, cover items like TVs, desktop and laptop computers, tablets, and more.</p>
<p>To make the plans convenient, customers can sign up for coverage right from their DIRECTV account, and payments will be added to their monthly DIRECTV bill.</p>
<p> </p>
<h3>How do I get a DIRECTV TECH PROTECT PLAN?</h3>
<p>DIRECTV TECH PROTECT is only available to DIRECTV customers who receive their service via internet connection. If you are a DIRECTV via internet customer, you can purchase a plan in minutes by logging into your account.</p>
<p>On your Account Overview page, you’ll see a tile titled “Are you protected?” Select PROTECT YOUR GEAR to open the DIRECTV TECH PROTECT page. Then select the plan that’s best for you—we’ll guide you through the simple sign-up process.</p>
<p> </p>
<h3>How will I be billed?</h3>
<p>DIRECTV TECH PROTECT plans are month-to-month and will continue until canceled by you or by DIRECTV. The price of your plan will be added to your monthly DIRECTV bill and are collected one month in advance.</p>
<p> </p>
<h3>What are some highlights of the plans?</h3>
<p>Here’s a partial list of DIRECTV TECH PROTECT highlights.</p>
<p><strong>Basic tier:</strong></p>
<ol><li>Live support including device setup, troubleshooting, and home wi-fi optimization—all available immediately.</li><li>Covers audio/video, TVs, home theater, laptops, desktops, tablets, peripherals, routers, modems, and more.</li><li>Unlimited number of devices.</li><li>Low $99 deductible—$2,000 annual claim limit, $1,500 per occurance.</li><li>30-day waiting period to file a claim for breakdowns.</li></ol>
<p><strong>Premium tier:</strong></p>
<ol><li>Live support including device setup, troubleshooting, and home wi-fi optimization—all available immediately.</li><li>Covers audio/video, TVs, home theater, laptops, desktops, tablets, peripherals, routers, modems, and more.</li><li>Unlimited number of devices.</li><li>Low $99 deductible—$2,000 annual claim limit, $1,500 per occurance.</li><li>30-day waiting period to file a claim for breakdowns.</li><li><strong>Also covers accidental damage from handling for specific covered items.</strong></li></ol>
<h3>Are there exclusions or waiting periods for coverage?</h3>
<ol><li>Both plans require a 30-day waiting period to make claims for covered items.</li><li>The basic tier plan does not cover accidental damage from handling.</li><li>DIRECTV receivers and remote controls are not covered by DIRECTV TECH PROTECT plans. These items may be covered by DIRECTV warranty.</li><li><strong>PLEASE NOTE:</strong> for complete coverage information, please see the DIRECTV TECH PROTECT Terms and Conditions.</li></ol>
<h3>Can I switch between plans?</h3>
<p>You can switch between DIRECTV TECH PROTECT plans at any time. When you switch, tech support will be available immediately. However, there will be a 30-day waiting period before claims for breakdowns or damage can be made.</p>
<p> </p>
<h3>What happens if I cancel my DIRECTV account?</h3>
<p>If you cancel your DIRECTV account, we’ll automatically cancel your DIRECTV TECH PROTECT plan for you. Your coverage will continue until the end of your regular billing cycle.</p>
<p> </p>
<h3>What happens if I pause my DIRECTV account?</h3>
<p>When your DIRECTV account is paused, Assurant will cancel your DIRECTV TECH PROTECT plan. On resuming services, you will be enrolled in a new DIRECTV TECH PROTECT plan.</p>
<p>After you are re-enrolled, you’ll receive a new welcome package from Assurant. Tech support will be available immediately. However, there will be a 30-day waiting period before claims for breakdowns or damage can be made.</p>
<p>You have the option to cancel the plan from your account services page while in pause period to avoid enrollment in a new plan when service resumes.</p>
<p> </p>
<h3>What happens if my DIRECTV account is involuntarily suspended for late payment?</h3>
<p>If your DIRECTV account is involuntarily suspended, Assurant will cancel your DIRECTV TECH PROTECT plan. On resuming services, you will be enrolled in a new DIRECTV TECH PROTECT plan.</p>
<p>After Assurant enrolls you, tech support will be available immediately. However, there will be a 30-day waiting period before claims for breakdowns or damage can be made.</p>
<p>You have the option to cancel the plan from your account services page after enrollment.</p>



<div id="tileTitle">Internet connection (No satellite)</div>
<div id="tileDescription">DIRECTV TECH PROTECT offers via internet customers coverage for a wide variety of home tech devices</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not your service?</div>
<div id="firststepcontent">
<p>DIRECTV TECH PROTECT offers two plans to DIRECTV via internet customers that cover many home technology devices.</p>
<p>The plans, which are administered by Assurant, cover items like TVs, desktop and laptop computers, tablets, and more.</p>
<p>To make the plans convenient, customers can sign up for coverage right from their DIRECTV account, and payments will be added to their monthly DIRECTV bill.</p>
<p> </p>
<h3>How do I get a DIRECTV TECH PROTECT PLAN?</h3>
<p>DIRECTV TECH PROTECT is only available to DIRECTV customers who receive their service via internet connection. If you are a DIRECTV via internet customer, you can purchase a plan in minutes by logging into your account.</p>
<p>On your Account Overview page, you’ll see a tile titled “Are you protected?” Select PROTECT YOUR GEAR to open the DIRECTV TECH PROTECT page. Then select the plan that’s best for you—we’ll guide you through the simple sign-up process.</p>
<p> </p>
<h3>How will I be billed?</h3>
<p>DIRECTV TECH PROTECT plans are month-to-month and will continue until canceled by you or by DIRECTV. The price of your plan will be added to your monthly DIRECTV bill and are collected one month in advance.</p>
<p> </p>
<h3>What are some highlights of the plans?</h3>
<p>Here’s a partial list of DIRECTV TECH PROTECT highlights.</p>
<p><strong>Basic tier:</strong></p>
<ol><li>Live support including device setup, troubleshooting, and home wi-fi optimization—all available immediately.</li><li>Covers audio/video, TVs, home theater, laptops, desktops, tablets, peripherals, routers, modems, and more.</li><li>Unlimited number of devices.</li><li>Low $99 deductible—$2,000 annual claim limit, $1,500 per occurance.</li><li>30-day waiting period to file a claim for breakdowns.</li></ol>
<p><strong>Premium tier:</strong></p>
<ol><li>Live support including device setup, troubleshooting, and home wi-fi optimization—all available immediately.</li><li>Covers audio/video, TVs, home theater, laptops, desktops, tablets, peripherals, routers, modems, and more.</li><li>Unlimited number of devices.</li><li>Low $99 deductible—$2,000 annual claim limit, $1,500 per occurance.</li><li>30-day waiting period to file a claim for breakdowns.</li><li><strong>Also covers accidental damage from handling for specific covered items.</strong></li></ol>
<h3>Are there exclusions or waiting periods for coverage?</h3>
<ol><li>Both plans require a 30-day waiting period to make claims for covered items.</li><li>The basic tier plan does not cover accidental damage from handling.</li><li>DIRECTV receivers and remote controls are not covered by DIRECTV TECH PROTECT plans. These items may be covered by DIRECTV warranty.</li><li><strong>PLEASE NOTE:</strong> for complete coverage information, please see the DIRECTV TECH PROTECT Terms and Conditions.</li></ol>
<h3>Can I switch between plans?</h3>
<p>You can switch between DIRECTV TECH PROTECT plans at any time. When you switch, tech support will be available immediately. However, there will be a 30-day waiting period before claims for breakdowns or damage can be made.</p>
<p> </p>
<h3>What happens if I cancel my DIRECTV account?</h3>
<p>If you cancel your DIRECTV account, we’ll automatically cancel your DIRECTV TECH PROTECT plan for you. Your coverage will continue until the end of your regular billing cycle.</p>
<p> </p>
<h3>What happens if I pause my DIRECTV account?</h3>
<p>When your DIRECTV account is paused, Assurant will cancel your DIRECTV TECH PROTECT plan. On resuming services, you will be enrolled in a new DIRECTV TECH PROTECT plan.</p>
<p>After you are re-enrolled, you’ll receive a new welcome package from Assurant. Tech support will be available immediately. However, there will be a 30-day waiting period before claims for breakdowns or damage can be made.</p>
<p>You have the option to cancel the plan from your account services page while in pause period to avoid enrollment in a new plan when service resumes.</p>
<p> </p>
<h3>What happens if my DIRECTV account is involuntarily suspended for late payment?</h3>
<p>If your DIRECTV account is involuntarily suspended, Assurant will cancel your DIRECTV TECH PROTECT plan. On resuming services, you will be enrolled in a new DIRECTV TECH PROTECT plan.</p>
<p>After Assurant enrolls you, tech support will be available immediately. However, there will be a 30-day waiting period before claims for breakdowns or damage can be made.</p>
<p>You have the option to cancel the plan from your account services page after enrollment.</p>
</div>


DIRECTV TECH PROTECT offers via internet customers coverage for a wide variety of home tech devices