Get help with DIRECTV connection errors

Learn how to fix a Video Connection Lost error associated with codes 620, 621, 622, 623, 624, or 625 on your DIRECTV Genie and Gemini devices.


If you see Video Connection Lost or error codes 620, 621, 622, 623, 624, or 625 on your TV screen, one of your DIRECTV receivers has lost connection. Follow the prompts on your TV screen to begin troubleshooting. These tips include:

  • Checking the connecting cables on your Genie Mini receiver(s) for a tight fit.
  • On your main Genie receiver, press and release the red button quickly to restart receivers. (Heads up: this will interrupt your service for a few minutes.)
  • Reset your Genie Mini receiver(s) by pressing the red reset button.


Genie 2

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