Recognize and avoid scams

Learn how to recognize potential scams, what to expect when DIRECTV representatives handle your sensitive information, and resources to report common types of scams.

Signs of a potential scam

Scammers are creative and often use the following methods to get your info:
  • Pretend to be from a trusted organization
  • Insist on payment in an unusual way
  • Present enticing deals
  • “Spoof,” or use fake Caller ID to appear as a legitimate business
They seem convincing and pressure you, and may outline various scenarios to encourage you to share even more private infor. For example, they may tell you:
  • Your order or service can’t be fulfilled
  • Your order or service has been canceled
  • There is payment processing issue
  • Delivery will be delayed
  • Fraudulent activity was detected on your account

How DIRECTV handles your information

When it comes to our services and products, DIRECTV representatives will never:
  • Reach out to ask for personal or account information.
  • Ask you to pay upfront for discounted services or promotions, or to replace your current equipment.
  • Accept prepaid or third-party gift cards from retailers as a form of payment.
You can call us directly at 833.962.3258 or contact us via chat or social media to ensure you are speaking with a verified DIRECTV representative. We can also review options to secure your DIRECTV account and avoid unauthorized access.

Common types of scams

Social engineering covers a broad range of tactics scammers use to manipulate people into sharing sensitive information. This activity spikes during the holiday season and can lead unfortunate outcomes like identity theft

Prepaid card scams

A scammer may ask you to use a prepaid credit card or retail gift card to pay upfront for discounted services or upgraded equipment. They may even offer a toll-free number.


Spoofing is when scammers use technology to disguise an email address, sender name, phone number, Caller ID, or web address to convince you that you’re engaging with a trusted source. Messages may feature links to web pages where you’re asked to “verify your account” by providing personal info. Beware because these sites may seem authentic.

Phishing scams

Scammers will try to bait or trick their target into giving up confidential info using emails, text messages, and direct messages on social media. The messages seem legitimate and appear to come from a company you may already do business with.

How to protect yourself and report suspected scams

If you receive a suspicious call or message asking for personal information, do not engage and disconnect immediately.

  • Never visit a web link imbedded in a suspicious email or text message.
  • Only use verified customer support channels, including the phone
    number on a verified billing statement or the retailer’s official website, to
    manage sensitive account information.

Additional resources to assist with reporting suspicious activity if you believe you’ve been targeted by a scam.

  • Identity theft - File a claim if you believe your personal information was used to create a fraudulent DIRECTV account.
  • Phishing or social engineering - File a complaint at
  • Report email fraud to the Federal Trade Commission, then forward the suspicious email to
    the Anti-Phishing Working Group.
  • Text message fraud - AT&T wireless customers can forward
    message to 7726 (SPAM) for free or contributing toward your plan. Other wireless providers may have similar services.
  • Stay informed and know your rights by visiting the FCC's Consumer Help Center.

Was this information helpful?

Related Articles

DIRECTV Privacy Policy

Looking for something else?

  1. Support