Roku streaming players

• Make sure you’re connected to your home Wi-Fi network.
• Make sure you have the suggested internet speeds for DIRECTV STREAM.
• Delete the DIRECTV App from your player and download it again.
• Confirm your Roku remote control batteries still work.
• Check for Roku device updates.
• Unplug your Roku device from your TV or monitor for 1 minute.
• Restart your Roku device.

Important: Accessing the DIRECTV App on your Roku will also be limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your DIRECTV STREAM device.

Roku mobile app

• Make sure your mobile device is fully charged and connected to the internet.
• Check your app store for updates to DIRECTV STREAM and Roku apps.
• Delete the DIRECTV App from your mobile device and download it again.
• Check for software updates for your mobile device.
• Restart your mobile device.

If the DIRECTV App launches on your Roku player, but doesn't play sound, plays sound that’s out of sync with video, or has other sound problems, try these options:
 

• Check the volume level and mute settings on your TV and any audiovisual (A/V) receivers you may have.
• Try changing the cable or changing the A/V cables, one at a time. Composite cables are usually red and white.
• Make sure that any composite cable sound connectors are snugly attached to both the Roku player, the TV, and any A/V receiver.
• Connect your Roku player to a different input to see if you can hear sound.
• Check your Roku audio settings by selecting Home > Settings > Audio.
  • Set HDMI and S/DIF to Dolby/D.
  • Set HDMI to PCM-Stereo.

For more help with Roku issues, visit Roku support.