Ready to start watching with the DIRECTV App on Apple TV? First, make sure your Apple TV device is running version 12+ or higher. Then:
- Go to the Apple App Store.
- Search DIRECTV.
- Select Get for free.
Troubleshooting
General issues
- Check any HDMI connections.
- Restart your device(s).
- Close and restart the DIRECTV STREAM App.
- Check for DIRECTV STREAM App and iOS updates.
- Uninstall and reinstall the DIRECTV STREAM App.
Sound issues
- Make sure your device isn't set to silent mode, on mute, or has the sound turned down.
- On your Apple TV, select Settings, then Audio & Video. Make sure:
- Audio Out is set to Apple TV.
- Sound Effects and Music are set to on.
- In Surround Sound settings, make sure that Best Quality Available is selected.
Network issues
- Check your Wi-Fi connection.
- Make sure the device is on your provider network if you aren’t connected to Wi-Fi.
Data and storage issues
DIRECTV cache method
- From the Apple TV home menu, select Settings, then Apps and Manage Installed Apps.
- Choose DIRECTV.
- Select Clear Cache and Clear Data.
Apple storage method
- Select Settings and then General.
- Choose Storage & iCloud Usage.
- Memory almost full? Uninstall unused apps.
Still having trouble? Go to Apple TV Support.