Account and device frequently asked questions - Multifamily Complimentary Accounts

Accounts

How many complimentary account does our property get?

• This depends on the contract and is specific to each property.

How can I upgrade my complimentary account?

• Not all complimentary account can upgrade their programming. To see if your account is eligible to upgrade, please sign-in to your account.
• Courtesy accounts can be upgraded at the expense of the user, visit directv.com/courtesy-services.

Our property has a complimentary U-verse account that's being converted to DIRECTV, do I have to pay for the new account?

• The U-verse video service you currently have is being discontinued and DIRECTV providing a technological upgrade with a streaming DIRECTV device. 
• The upgrade comes at no cost to you. 

We need more sports channels for our clubhouse; how do I add channels to my lineup?

• Visit the Google Play Store on your DIRECTV device and download the app of the provider you are looking for and subscribe. You'll have to provide a credit card.
• If you have additional questions, please contact DIRECTV Owner Services at (888) 342-7288.

Am I able to block certain programming from being downloaded or viewed on this account?

• Parental controls are available to block programming, learn more at Set up DIRECTV parental controls.

Can we prevent courtesy accounts from ordering Pay Per View (PPV) events?

• There are restrictions already in place to prevent external purchases.
• Courtesy accounts cannot order PPV.

I am trying to register my account, but it won't let me use my email, what do I do?

• Because the email address on file is also the username for the account, a unique email address is required for each account registration.

Who do I contact for technical support?

• DIRECTV Owner Services at (888) 342-7288 or ownerservices@directv.com.

Is there an after-hours support option if I need assistance with my account?

• Contact DIRECTV Care Services at (866) 258-8766

 

Devices

I need more devices than I originally thought, can I get more?

• Courtesy and B-Comp Accounts - you have the option to order (at your own cost) an additional device beyond what is included in your complimentary account.
• Each device is $120.
• Showroom accounts cannot order additional devices.

How many TVs can I use with my account?

• You can stream up to 20 TVs from a single account.

Does the DIRECTV device allow for a hardline ethernet connection?

• Yes, you can plug an ethernet cable directly into the back of the device.

Who will come out and install our DIRECTV devices?

• We do not have technician installs on the DIRECTV service. It's easy to self-install and detailed installation instructions included with the device.

Do I need a DIRECTV device to stream content?

• You do not need the device to stream on a TV. You can stream DIRECTV via the DIRECTV app on a number of compatible devices, learn more at Streaming devices compatible with DIRECTV.

How do we get our gym equipment to sync with the account?

• You can use the DIRECTV service and purchase a coax converter at a local store or retailer to connect to your gym equipment (if HDMI is not available).
• Or, if the gym equipment allows the DIRECTV app to be installed, you can simply sign-in to the app to stream from your account.

I haven't received my DIRECTV device, who can I contact?

• DIRECTV Owner Services at (888) 342-7288

My DIRECTV device is broken, who is responsible for replacing it?

• Contact DIRECTV Owner Services at (888) 342-7288 for assistance with a replacement device.

The DIRECTV device doesn't seem to be working, what do I do?

• First confirm the device is connected to the internet, learn more at Improve your DIRECTV streaming experience.
• If your internet connection is strong, you may want to reset the device by holding down the reset button (on the side or back of the device) for 5 seconds.
• If after resetting the device you're still having issues, unplug the device, wait 30-seconds, and plug it back in.
• If you still need assistance, contact DIRECTV Owner Services at (888) 342-7288 or ownerservices@directv.com.

 

Privacy & Security

Is my information secure?

• Our ordering platform uses industry standard encryption and secure payment technology to ensure your personal and payment information is always protected.